67
fair
FlixBus & FlixTrain | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
94%
Android
1089 Reports
1089 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
72 Reports
72 Reports
User Feedback
6%
iOS
72 Reports
72 Reports
94%
Android
1089 Reports
1089 Reports
FlixBus & FlixTrain - Latest Quality Issues
Android
Nov 19, 2024
Terrible service, they do not have customer service, we are 10 people waiting for 2 hours for the bus at the Internodal del Sol and there is neither a means of communication nor refund.
Android
Nov 19, 2024
The worst travel experience I ever had in my life, time table is not good, I cant see the difference between 1.00 o'clock, and 13.00. I booked 3 booking with misleading information about its time travel. And I missed it all, and I got no refund, no apologise. I will never do it again, I will not travel with your company again at all. I will try to choose any alternatives possible to not try this experience of losing almost 67€ on booking, with wrong information. Customer service not answering👎
Android
Nov 19, 2024
The application is generally cool and functional. However, tracking the bus is a failure. In times when it is standard to update the location every 15-20 seconds, Flixbus does it every few minutes, e.g. 10, sometimes slightly more often, I did not find a dependency. However, each time you press "refresh", it displays the inscription "just updated", without information whether it is actually a time from a few seconds ago or 10 minutes ago. Hence, I don't know whether I should go for a leisurely walk or run. She also gave a view...
Android
Nov 19, 2024
When you go to download your vouchers they do not charge
Android
Nov 19, 2024
No option of log in via android app.
Android
Nov 19, 2024
Misleading advertising: where you can buy tickets from 1 and 99 euros only Jesus Christ knows
Android
Nov 19, 2024
Bus number 167 The bus drivers behavior is so rude..and they don't know how to treat a passenger..I have really a bad experience
Android
Nov 19, 2024
This company should get a business ban, crappy service and lies when you contact them. Aren't even worth a star. Avoid!
Android
Nov 20, 2024
The app on your phone doesn't work. He constantly writes that the waiting time has passed.
FlixBus & FlixTrain - Product Description
The FlixBus and FlixTrain mobile app. Book cheap bus and train* tickets for all of Europe, Turkey, Brazil and the USA. Download the bus and train app now! *Train trips are available in Germany and Sweden Travelling with FlixBus and FlixTrain is easy! Just download the free app and give it a try. For bookworms who’d like more details, here are some tips to get you started. BOOKING Choose your desired connection, enter your passenger information, choose your preferred payment method, and pay for your ticket. The advantages of booking through the app: - You don’t have to pay booking fees - Your app is your ticket - no need to print anything - You have access to special offers only available through the app INFORMATION ON YOUR TRIP You can access your trip information and ticket anytime and follow the location of your bus or train easily. Let the app guide you to your stop. Important information, such as delays or changes concerning the trip, will be shared with you via push notification or a text message, so you won’t miss any information. Very important: don’t forget to allow push notifications! LUGGAGE Every ticket includes 1 free handbag on board and 1 free suitcase/travel bag. Unlike flights or other means of transportation, you can easily and affordably bring more luggage with you on the bus or train by purchasing additional luggage. Bicycle spaces are also available – just choose the option you need during the booking process. Our bus drivers and train staff are happy to help you stow them away. You can find more information concerning rules and costs in our FAQs. COMFORT ON BOARD With FlixBus, you are guaranteed a seat with a comfortable and adjustable backrest, extra legroom, and, of course, we have toilets on board. During the trip, you can use our free Wi-Fi and buy some snacks and drinks from our drivers. With every FlixTrain ticket, you are guaranteed a seat free of charge, private power outlets, toilets on board and a high-speed ride to your destination! More information about our services on the bus and train can be found in our FAQs. Doesn’t it sound Flix-tastic? See you on board!
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