51
fair
FordPass™ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
1115 Reports
1115 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
445 Reports
445 Reports
User Feedback
29%
iOS
445 Reports
445 Reports
71%
Android
1115 Reports
1115 Reports
FordPass™ - Latest Quality Issues
Android
Feb 28, 2025
rarely works
Android
Feb 28, 2025
App does not display vehicle status when the departure timer activates climate start. The only way to get it to display is manually click FAN icon.
Android
Feb 28, 2025
I have had Fordpass since 2021. I loved it. in Dec2023, it stopped working, Ford was unable to do updates any longer. I was finally able to get it repaired. Replaced the tcu(modem) . I reinstalled the Fordpass app. Now Ford is telling me many people are having issues with the app itself. it does not have all the functions it used to. It's a shame I truly liked being able to see my car specs, needs and services through the Ford pass.
Android
Feb 28, 2025
I live in Indiana and it has been very cold here. I loved the remote start feature in the app, but since it updated, I have not been able to use it. It tells me my vehicle is on, but it's not! I took my vehicle into the dealership and have not gotten any satisfaction from them. I want to be able to use my remote start feature but don't know how to correct the problem I did uninstall it and then reinstalled it at the service person's suggestion from the dealership, and this did not help!
Android
Feb 28, 2025
This new update does not allow remote start of the car. It does not allow locking and unlocking on the phone.
Android
Mar 1, 2025
The app is quite useful for my Mustang Mach E, but it's missing some important information that others (like Audi or Renault) can do better. For example, the current status of the car is not displayed, such as whether the vehicle is locked(!) or not, whether it is plugged in, what power is currently being charged, etc. There is also no option to create schedules for charging and air conditioning. I would like to see more functions here.
Android
Mar 1, 2025
Why can't I see the parking location in Vietnamese? It'd be better to leave it in English.
Android
Mar 1, 2025
great app overall but takes a looooong time to respond and save settings.
Android
Mar 1, 2025
I would have given 5 stars but I don't understand why for my Focus, the battery charge is not provided in the app which forces me to call Ford service who can see it from their terminal and remotely, please add the function, it would be very important
FordPass™ - Product Description
FordPass offers the ability to manage your vehicle right from your phone: • Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2) • Electric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3) • FordPass feature availability varies by vehicle and country. Images shown for illustrative purposes only (1) Remote lock/unlock requires power door locks. Remote starting requires automatic transmission. (2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot. (3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures.
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