43
poor
FordPass™ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
1157 Reports
1157 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
487 Reports
487 Reports
User Feedback
30%
iOS
487 Reports
487 Reports
70%
Android
1157 Reports
1157 Reports
FordPass™ - Latest Quality Issues
Android
Jan 29, 2025
App hasn't worked in months, cannot remote start car and even the gas / oil change distances are wrong, there is no email to contact this app Provider
Android
Jan 29, 2025
Unfortunately, since the last update of the app (the one that also changed the graphic design) it is no longer possible to manually force the update of the vehicle's position by swiping down on the menu window, which I found extremely useful for knowing the position in real time, while now it is indicated from the last time the vehicle is parked, so if you leave the car parked for 4 hours the last known position is that and it doesn't make much sense...
Android
Jan 29, 2025
Can't enable Plug & Charge on my Mach E. Spinning circle but it won't turn on.
Android
Jan 29, 2025
got rid of a lot of features
Android
Jan 29, 2025
when I booked a service call, no one got back to me
Android
Jan 30, 2025
This app won't allow a second user to be added for a vehicle. Beyond frustrating.
Android
Jan 30, 2025
Do not know how I feel about letting users gain access via email....seems like a very easy way to get hacked and broken into ...would prefer dev team to make features,like "doors are unlocked" alarm(or scheduled door locking) or warning alarms for "lights still on" (interior/exterior,etc)... I'll re-rate after looking into that adding people via email stuff and go from there..it was a 5 star app prior to this new release.
Android
Jan 30, 2025
Overall good. Performance of the app is a bit laggy. Needs to be quicker.
Android
Jan 30, 2025
The latest update is trash. Absolutely nothing will work from my phone. App is completely worthless at the moment. I've reinstalled it multiple times. Please fix.
FordPass™ - Product Description
FordPass offers the ability to manage your vehicle right from your phone: • Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2) • Electric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3) • FordPass feature availability varies by vehicle and country. Images shown for illustrative purposes only (1) Remote lock/unlock requires power door locks. Remote starting requires automatic transmission. (2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot. (3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures.
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