46
poor

FordPass™ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Lifestyle
Work at Ford Motor Co.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Ford Motor Co.? Unlock additional insights
Android unitQ Score
Android User Feedback
69%
Android
1363 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
622 Reports
User Feedback
31%
iOS
622 Reports
69%
Android
1363 Reports
FordPass™ - Latest Quality Issues
Android
Dec 19, 2024
The app is not usable. In the previous version, you could always see where the vehicle was. Now you only see it at the starting point and then again at the destination point. The range is also only updated when the car is parked. I would like to have the previous version back.
Android
Dec 19, 2024
Please fix vehicle location. It's irritating to update an application only to find it's broken a feature that used to work so well. Updated app no longer allows you to refresh location manually, and therefore location is always 2-3 hours behind. Frustrating.
Android
Dec 19, 2024
App worked fine until latest update and crashes on launch on my pixel watch 3
Android
Dec 19, 2024
car as key doesn't work
Android
Dec 19, 2024
On the one hand the application has not been working for many days and on the other hand it has switched to English and has been downgraded.
Android
Dec 19, 2024
Can't open app on Pixel Watch 2. Force closes immediately.
Android
Dec 19, 2024
Where is zone lighting on the app...
Android
Dec 19, 2024
Remote opening is now more stable. But I can't find the user manual, which was very helpful to have digitally. If they took out the manual, I would have to rerate and give 2 stars, because instead of improving, they get worse.
Android
Dec 20, 2024
Gps doesn't work, can't locate me
FordPass™ - Product Description
FordPass offers the ability to manage your vehicle right from your phone:

•	Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2)
•	Electric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3) 
•	FordPass feature availability varies by vehicle and country. Images shown for illustrative purposes only

(1) Remote lock/unlock requires power door locks. Remote starting requires automatic transmission.
(2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
(3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners