12
poor
Forest - eBike Sharing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
24 Reports
24 Reports
User Feedback
46%
iOS
24 Reports
24 Reports
54%
Android
28 Reports
28 Reports
Forest - eBike Sharing - Latest Quality Issues
iOS
Mar 27, 2025
Glitchy app and false advertising
It's supposed to be 10 mins free but it doesn't appear on my app when I open it without having used it. Also, it's not even 10 minutes free because there's a £1.90 fee just to unlock.
iOS
Mar 27, 2025
Frustrating app experience
Unfortunately the app is just not up to scratch clearly it hasn't been developed up to the same standard as the Lime app as it is always buggy and malfunctioning often resulting in you being charged extra. I really want to give my money to a UK based company instead of Lime/Uber, but unfortunately it is just too stressful of an experience every time I want to hire a bike, when Lime offers a near seamless experience! :(
iOS
Mar 27, 2025
Terrible
App is a disaster right now. Bike kept freezing mid right. app asking me to login every time I open it. Took10 minutes to end ride
Android
Mar 28, 2025
I don't understand what's happened to this app. Don't get me wrong it was never *good* but it was usable. Now it's awful. Map never loads, can't see any bikes, when I scanned a bike that I found randomly I couldn't stop the fare. Another product which will fall by the wayside because the team aren't focused on improving it no doubt. Im turning to lime exclusively now.
iOS
Mar 28, 2025
Buggy
The app keeps locking up when displaying the map or zooming out, very frustrating
Android
Mar 28, 2025
the app is all scrambled. fix it
Android
Mar 28, 2025
Drains my battery
Android
Mar 28, 2025
good bikes but app is very bad with many bugs and impossible to lock at some times
iOS
Mar 30, 2025
App needs works
App is too finicky, logs itself out, wasted 30mins just trying to end my trip!
Forest - eBike Sharing - Product Description
Get from A to B (with 10 minutes free everyday) with Forest, London’s most sustainable shared eBike service. Switch your usual journey by train or bus for a faster, fun, and more sustainable way to get around. Plus, we’re the only shared eBike app that gives you 10 minutes free riding every single day. HOW TO GET STARTED: 1. Download the app, create a free account and accept our Terms and Conditions. 2. Find your nearest Forest bike out of thousands across London using the map in the app. 3. Unlock your bike for £1 using the QR code on the bike or by tapping the selected bike on the app. 4. Enjoy an emissions free ride, with your first 10 minutes of your ride free daily! Please note: Always ride responsibly, respect other road users and follow the guidance provided in the Forest app. WHY YOU SHOULD RIDE WITH FOREST: Choose from thousands of eBikes available across 13 boroughs of London. Enjoy 10 minutes of riding FREE, every single day. Unlock for just £1. Build up additional free minutes on top of your 10 minutes free by watching our ads. We’re B Corp Certified, meaning we use 100% renewable energy. PRICING AND PASSES: Use our competitive Pay As You Go pricing (plus your daily 10 minutes free)
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