82
good
FPL | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
10 Reports
10 Reports
User Feedback
14%
iOS
10 Reports
10 Reports
86%
Android
59 Reports
59 Reports
FPL - Latest Quality Issues
Android
Nov 3, 2024
Despite paying my bill on day x via the app, fpl likes to actually take it out several days after the fact and sometimes it bounces, my bank charges me, fpl charges me and then-this is the best part- after this happens, fpl won't let me pay from the app again until being redirected to their site and putting "new" payment info in. Idk why. Do yourself a favor, pay your bill in a way where you know, when it says "payment successful," you KNOW that they *ACTUALLY* took the payment
Android
Nov 5, 2024
Every time I try to update it just keeps going back to the one.Screenshot would to install button on it over and over and over and over and over
iOS
Nov 7, 2024
Horrible app
App doesn't work half of the time. Try to check usage and all it does is spin or says the system is down. Been overcharging everyone since hurricane Michael. Gulf Power was way cheaper but when FPL took over rates went up 35%. No wonder everyone is buying solar panels.
iOS
Nov 7, 2024
Failure as a company!
This is the worst company that took Gulf Power!! Every month when go to pay the system is down!! I use the mobile app!! Trying to call is a joke! You have to keep trying to send payment! They don't give you the 5-7 days to pay! It's the due date and nothing else! Bill keeps going up too!! I want Gulf Power back!! They were more affordable!
Android
Nov 13, 2024
Can't speak to anyone
Android
Nov 13, 2024
App goes down
Android
Nov 14, 2024
Bills are too high$ and there should be a grace period after due date with being penalized.
iOS
Nov 14, 2024
Totally no way to speak to live perso
I'm so frustrated with FPL AS zero way to fix problem on my payments as FPL USED OLD CREDIT CARD AND NOT MINE
Android
Nov 15, 2024
Would not recognize that I already have app
FPL - Product Description
Get more with just a tap of our app. Your fingerprint or FaceID will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more! Features include: ALERTS AND REMINDERS -If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper! Terms and conditions are available at fpl.com/ebillterms -Receive alerts and reminders when a new bill is ready to view and when it is due -Receive appointment reminders for scheduled appointments OUTAGE INFORMATION -Report a power outage -Check outage status and track restoration progress -Receive updates via push notifications ENERGY USE INFORMATION -View your projected monthly bill amount -Track your current, daily, weekly and monthly energy use -View your daily energy cost average and quickly see how your bill compares to the previous month ACCOUNT MANAGEMENT -Fingerprint login to view your real-time account balance, payment due date, balance details -View and download your bill (PDF) -Enroll in Pay Online and make a payment -Manage your saved payment methods -Schedule a future payment (if qualified) -Update your account profile – email address, phone number, and mailing address *FPL app use requires an active FPL account that is registered online at FPL.com
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