67
fair

FPL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
12 Reports
User Feedback
19%
iOS
12 Reports
81%
Android
51 Reports
FPL - Latest Quality Issues
iOS
Dec 14, 2024
Update… it updating
I cannot pay my electric bill, because it reads I need an update. I press update and it goes to the app in Apple and it reads open. I opened it and it says to update. A vicious circle. How am I going to pay my bill?
Android
Dec 15, 2024
Terrible service. I changed my account address and now I can't pay and I'm charged surcharges
Android
Dec 15, 2024
Can't update, need to pay my bill But not enough room in my phone for updates. SUCKS BIG TIME
Android
Dec 15, 2024
Not working on wifi, it's not on my end, it's Google screwing things up again and trying to roll out system updates through the Play Store. I did however try the "Contact Us" feature and none of your selections work, you might wanna fix it.
Android
Dec 16, 2024
I've lost my food four times this year because of power outages. Tonight probably going to lose it again because they can't turn it on according to them for about 18 hours and of course they won't reimburse me for my food every single time That's a lot of frozen steaks and fish and you know just meats
iOS
Dec 16, 2024
Disappointed
Every time I try and use the app, I get the message “there is a temporary issue. Try again later” it's kind of worthless to have an app that just dumps you out onto the regular website anyways.
iOS
Dec 17, 2024
Update… it updating
I cannot pay my electric bill, because it reads I need an update. I press update and it goes to the app in Apple and it reads open. I opened it and it says to update. A vicious circle. How am I going to pay my bill? Update: your update is still not working on your app. I have an iPhone.
iOS
Dec 20, 2024
Update... it updating ???
I cannot pay my electric bill, because it reads I need an update. I press update and it goes to the app in Apple and it reads open. I opened it and it says to update. A vicious circle. How am I going to pay my bill? Update: your update is still not working on your app. have an iPhone14 pro.
iOS
Dec 21, 2024
Update… it updating
I cannot pay my electric bill, because it reads I need an update. I press update and it goes to the app in Apple and it reads open. I opened it and it says to update. A vicious circle. How am I going to pay my bill? Update: your update is still not working on your app. I have an iPhone. As of 12-20-24 your update is still not working!
FPL - Product Description
Get more with just a tap of our app. Your fingerprint or FaceID will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more!

Features include:

ALERTS AND REMINDERS
-If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no  more paper! Terms and conditions are available at fpl.com/ebillterms
-Receive alerts and reminders when a new bill is ready to view and when it is due 
-Receive appointment reminders for scheduled appointments 

OUTAGE INFORMATION
-Report a power outage 
-Check outage status and track restoration progress
-Receive updates via push notifications 

ENERGY USE INFORMATION
-View your projected monthly bill amount 
-Track your current, daily, weekly and monthly energy use 
-View your daily energy cost average and quickly see how your bill compares to the previous month

ACCOUNT MANAGEMENT
-Fingerprint login to view your real-time account balance, payment due date, balance details
-View and download your bill (PDF)
-Enroll in Pay Online and make a payment
-Manage your saved payment methods 
-Schedule a future payment (if qualified)
-Update your account profile – email address, phone number, and mailing address


*FPL app use requires an active FPL account that is registered online at FPL.com
Want to improve your unitQ Score by 20% within 30 days?
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