Quality degradation at FPL  
Users report higher volume of Quality Issues than usual
60
fair

FPL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Utilities
Work at NextEra Energy, Inc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at NextEra Energy, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
74%
Android
70 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
24 Reports
User Feedback
26%
iOS
24 Reports
74%
Android
70 Reports
FPL - Latest Quality Issues
Android
Mar 29, 2025
Everytime I click on "view bill" the app kicks me out and forces me to log back in again. Every time. So now, I can't view my bill.
Android
Mar 29, 2025
can't download PDF bill
iOS
Mar 30, 2025
Update
I can't update the app
iOS
Mar 30, 2025
Upgrade
Your latest upgrade does not work on my iPad.
iOS
Mar 30, 2025
App is broken - infinite update loop
Start : open the app. It says update. Click on update. Takes you to App Store. Click on open Go to Start ⬆️
iOS
Mar 31, 2025
FPL New Update
I have a iPhone 8+ and the new FPL App doesn't work on my phone any longer
iOS
Mar 31, 2025
Forces IOS update
I have an old iPhone and with the previous version I could enter the application and pay my bill, I even logged in from time to time to see how my electricity consumption was going. Now the application tells me that I have to install the new version and when I go to install it, it turns out that it requires me to update the IOS of my phone, which I do not want to do. Until now it was a very good application.
Android
Apr 1, 2025
Tablet not phone, as of today can't use in the tablet said need more then 16.0 HELP
Android
Apr 2, 2025
Power outage reporting and updating is inadequate.
FPL - Product Description
Get more with just a tap of our app. Your fingerprint or FaceID will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more!

Features include:

ALERTS AND REMINDERS
-If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no  more paper! Terms and conditions are available at fpl.com/ebillterms
-Receive alerts and reminders when a new bill is ready to view and when it is due 
-Receive appointment reminders for scheduled appointments 

OUTAGE INFORMATION
-Report a power outage 
-Check outage status and track restoration progress
-Receive updates via push notifications 

ENERGY USE INFORMATION
-View your projected monthly bill amount 
-Track your current, daily, weekly and monthly energy use 
-View your daily energy cost average and quickly see how your bill compares to the previous month

ACCOUNT MANAGEMENT
-Fingerprint login to view your real-time account balance, payment due date, balance details
-View and download your bill (PDF)
-Enroll in Pay Online and make a payment
-Manage your saved payment methods 
-Schedule a future payment (if qualified)
-Update your account profile – email address, phone number, and mailing address


*FPL app use requires an active FPL account that is registered online at FPL.com
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners