50
poor
Freebox - Espace Abonné | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
100%
Android
268 Reports
268 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
0 Reports
User Feedback
0%
iOS
0 Reports
0 Reports
100%
Android
268 Reports
268 Reports
Freebox - Espace Abonné - Latest Quality Issues
Android
Mar 29, 2025
there is never any connection but its cuts
Android
Mar 29, 2025
Until then (about 1 year), everything was going well, but since yesterday, I don't have internet, the free pop doesn't work anymore -> blocked step 2, I am asked to call the helpline, who tell me that they will call me back and that was this morning at 8am, it is now 3pm, still no call! how I work from home, how do I watch TV! For 40€/month, not being able to be helped is unacceptable! the fiber has always (for 15 years) worked with Orange.
Android
Mar 29, 2025
My sim card still doesn't arrive after 8 days, and there is no possibility to contact Free, this application is useless...
Android
Apr 1, 2025
I don't recommend at all satisfied with the debit dates I pay 10euro more on my bills because he doesn't want to change the dates and yet there is only a week difference
Android
Apr 1, 2025
Non-professional proxy service, after 3 weeks of unjustified cut, I call to get explanations in return a free advisor sends me the cancellation procedures if I'm not happy!!
Android
Apr 1, 2025
I am very happy with the online assistance services at your place, on the other hand, in agasin in Pau I give them a 0 dot. When we have a problem, they send us away. You have to fend for yourself, even if you don't know anything about it. I don't call it being commercial, I'm very angry with them. I still bought a new such "samsumg" for 220€. Being a customer for some time, I would have liked us to make a commercial gesture. otherwise it's 5 stars for the 3244.
Android
Apr 2, 2025
Mediocre no possibility to have customer service for defective Fress Ox
Android
Apr 2, 2025
Oops, an error has occurred... Each time you try to contact an advisor, it doesn't matter what the subject is.
Android
Apr 2, 2025
we don't have assistance when we have a problem on the application
Freebox - Espace Abonné - Product Description
L’application Freebox Mon Espace Abonné vous permet à tout moment de gérer et comprendre vos factures, de vérifier et modifier vos informations personnelles, et de partager et accéder à vos codes Wi-Fi. La rubrique Assistance vous apporte des solutions en ligne et Free Proxi vous permet de discuter avec un conseiller par messagerie. Les widgets de la page d’accueil vous donnent la possibilité de consulter votre dernière facture, accéder à vos informations Wi-Fi et au détail de votre offre. Avec Freebox Mon Espace Abonné, profitez de nombreuses fonctionnalités: - Suivez vos commandes - Consultez, téléchargez et payez vos factures - Mettez à jour vos coordonnées bancaires et changez de mode de paiement - Choisissez le mode de réception de vos factures - Consultez vos destinations incluses, les tarifs à l’international - Accédez à la rubrique Assistance - Modifiez vos informations et données personnelles - Restez informé grâce au centre de notifications - Achetez une smart TV Samsung Avec Free Proxi*, vivez une toute nouvelle expérience d’assistance: - Discutez à tout moment avec vos conseillers attitrés - Utilisez notre tout nouveau outil de diagnostic - Prenez et gérez vos rendez-vous avec nos techniciens - Gérez vos options et abonnements - Demandez un changement d'offre N’hésitez pas à écrire un avis sur le store ! Le téléchargement et les usages de Freebox Mon Espace Abonné sont gratuits (hors coût de connexion internet mobile selon l’offre souscrite). * Sous réserve d’éligibilité.
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