Quality degradation at Freebox - Espace Abonné  
Users report higher volume of Quality Issues than usual
44
poor

Freebox - Espace Abonné | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
330 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
330 Reports
Freebox - Espace Abonné - Latest Quality Issues
Android
Dec 21, 2024
Where is my abonement
Android
Dec 21, 2024
I only have a mobile plan but when I open the application I am regularly asked to choose between the mobile space or the freebox space. It would be nicer to be able to go directly to the mobile page as soon as I open the application since I don't have a box.
Android
Dec 21, 2024
For 2 weeks I have been trying to reach free because I don't have internet outside my home. Emails come to me telling me that they tried to reach me when it's not true. Monday I have an appointment with a new operator because I want to have the possibility of having a contact person when I have a problem. Yours sincerely
Android
Dec 21, 2024
We are robbed, I always pay 39€ when it is announced at 19 and 29€ shameful, that's how we are thanked for our loyalty
Android
Dec 21, 2024
Lack of optics
Android
Dec 22, 2024
Useless. Forcing you to connect to the net to access all the options.
Android
Dec 22, 2024
Great scam! Following the termination of the boxing revolution it is no longer possible to reach them. On the other hand, for a direct debit of 29.99 without asking my agreement, no problems. Bravo Free or should I throw away your boxing revolution since you don't want to give an address I was given a shop in Bonneuil and well this optical store doesn't take anything from Free. Another scam!! It is impossible to reach several people on the phone complaining about this service!
Android
Dec 22, 2024
A month without internet. No communication between sales and technical departments. To be avoided.
Android
Dec 22, 2024
To be avoided absolutely!! Since the beginning of the year I have had network problems, I regularly call customer service. They sent me a sim card. Which still doesn't work. I don't have internet or a network... I pay for a service that I don't have. Inadmissible. The customer service is absent, the technical team doesn't talk about it. Yes free it's cheap but it's normal!! It's not working! After several calls and registered letters to get things moving, one solution: cancel!
Freebox - Espace Abonné - Product Description
L’application Freebox Mon Espace Abonné vous permet à tout moment de gérer et comprendre vos factures, de vérifier et modifier vos informations personnelles, et de partager et accéder à vos codes Wi-Fi.

La rubrique Assistance vous apporte des solutions en ligne et Free Proxi vous permet de discuter avec un conseiller par messagerie.

Les widgets de la page d’accueil vous donnent la possibilité de consulter votre dernière facture, accéder à vos informations Wi-Fi et au détail de votre offre.

Avec Freebox Mon Espace Abonné, profitez de nombreuses fonctionnalités:
- Suivez vos commandes
- Consultez, téléchargez et payez vos factures
- Mettez à jour vos coordonnées bancaires et changez de mode de paiement
- Choisissez le mode de réception de vos factures
- Consultez vos destinations incluses, les tarifs à l’international
- Accédez à la rubrique Assistance
- Modifiez vos informations et données personnelles
- Restez informé grâce au centre de notifications
- Achetez une smart TV Samsung

Avec Free Proxi*, vivez une toute nouvelle expérience d’assistance:
- Discutez à tout moment avec vos conseillers attitrés
- Utilisez notre tout nouveau outil de diagnostic
- Prenez et gérez vos rendez-vous avec nos techniciens
- Gérez vos options et abonnements
- Demandez un changement d'offre

N’hésitez pas à écrire un avis sur le store !

Le téléchargement et les usages de Freebox Mon Espace Abonné sont gratuits (hors coût de connexion internet mobile selon l’offre souscrite).

* Sous réserve d’éligibilité.
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