60
fair
Freeletics: Workouts & Fitness | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
167 Reports
167 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
84 Reports
84 Reports
User Feedback
33%
iOS
84 Reports
84 Reports
67%
Android
167 Reports
167 Reports
Freeletics: Workouts & Fitness - Latest Quality Issues
Android
Jan 26, 2025
Thought I'd switched off autorenew but obviously hadn't. Contacted the day the autorenew came up but they refused to refund despite being just a few hours late. Enjoy my £95, you clearly need it more than I do. The behaviour of a desperate company.
iOS
Jan 27, 2025
Horrible customer service
Horrible customer service and total lack of understanding in reviewing customer's decision on subscription cancellation. I have contacted directly on the day i was billed to cancel my subscription but customer service rep Raphael refused to do so without even checking this with supervisors. Any decent company that is based in the US would immediately review this and help its customer to address the issue, they obviously could care less on that and shame on them all
iOS
Jan 27, 2025
Discount scam
I was satisfied with the app, but I was offered a discount on a subscription, but for some reason I ended up being charged the full amount when I purchased it. Is this a discount scam?
iOS
Jan 27, 2025
Beware of Auto-Renewal and Poor Customer Service
I initially thought Freeletics was an okay app—not great, but functional enough. Unfortunately, my experience took a turn for the worse. Without any prior notification, I was enrolled in an auto-renewing subscription. When I reached out to request a refund for a subscription I didn't even realize I was renewing, their customer service gave me the standard “you should have read the terms and conditions” excuse. The terms are 10 pages long, and their lack of transparency around the renewal process feels like a deliberate tactic. Their customer service was absolutely useless and unwilling to help resolve the issue. It's sad, but I'll never use this app again, and I wouldn't recommend it to anyone. Be cautious if you decide to download—it's not worth the hassle.
Android
Jan 27, 2025
I've been a Freeletics user since 2019, and I've had a great experience with the app in general. Both the bodyweight workouts and the equipment workouts you provide are very well designed. However, recently, on a journey with kettlebells, the coach prescribed me a workout with a bench, which is a piece of equipment I'd already informed him I didn't have. The first time this happened, I asked for an adaptation and ended up training without equipment. Please improve this!
Android
Jan 28, 2025
It says free... But you have to pay
Android
Jan 29, 2025
It bug
Android
Jan 29, 2025
The app is really nice. But lacks adaptability on the different muscle groups (we say at the end if the training is hard or not but not say which exercises we found hard). And the application does not take into account the training done on other platforms.
Android
Jan 29, 2025
App often crashes when I switch to other apps during rest periods. It's annoying because only option to fix is cancelling the workout and stating again. Gets worse if I make weight adjustments.
Freeletics: Workouts & Fitness - Product Description
Europe’s #1 fitness app lets you work out anytime, anywhere with the best digital personal trainer - no gym required. Whatever your fitness level, achieve your goals quickly and build healthy habits with personalized HIIT workouts and audio coaching. Losing weight, gaining muscle or improving your fitness has never been so simple. WHY FREELETICS? • Freeletics means freedom. Work on yourself and your fitness free of excuses like time, equipment, space, money or know-how. Join 42 million others doing their workout whenever and wherever they want. • See fast results with the most advanced digital personal trainer and effective HIIT workouts. Your AI personal trainer tailors everything to you, learning from each exercise and piece of feedback to create your perfect workout, every time. No two people get the same workout plan - this is fully personalized fitness. • We follow a holistic approach to fitness and self-development. We combine HIIT fitness, mindfulness, knowledge and motivation to help you perfect your training and build a strong foundation for life-long positive change. The free version of the app contains 20 HIIT bodyweight workouts, 25 exercises, 20 audio sessions, workout spots and a community of millions. If you want to set yourself up for long-term success with the guidance of a personal trainer every step of the way, you can use the Freeletics Coach with a 14-day money back guarantee. What you get by upgrading to the Freeletics Coach: TRAINING • Enjoy your own AI-powered personal trainer, who puts every HIIT workout together based on your experience, goals, fitness level and preferences. • Travelling or short on time? Need to be quiet? Stuck without equipment or can’t go for a run? No problem. Tell your personal trainer what’s going on and it will adapt your workout to suit your needs. • Your workout plan will be compiled in a “Training Journey.” Choose from 20 Training Journeys in the app, each with a different fitness focus. Look out for our limited editions by professional athletes. • Choose your workout style. Whether it’s running, bodyweight HIIT or weights in the gym - or a combination of these - there’s a Training Journey for you. Fitness will never be boring again. • Progress in your training with thousands of HIIT workout variations and over 180 exercises. • Control your workout from your Apple Watch and track your fitness data in the Apple Health app. The Training Coach is included in the Training, Training & Nutrition and Body & Mind bundles. MINDSET • Add audio coaching to your personal trainer, helping you build a strong, balanced mindset and find lasting motivation to improve your health and fitness. The perfect complement to your HIIT workouts. • In 5 to 20-minute sessions, learn how to build habits, boost weight loss, de-stress and improve your focus, training, recovery and sleep. The perfect foundation for real success. • Courses include focus, stress, sleep, fitness, nutrition and motivation. The Mindset Coach is only included in the Body & Mind bundle. SUBSCRIPTIONS & TERMS We offer 6 auto-renewing subscription options: • Training (3 / 6 / 12 months) • Training & Nutrition (3 / 6 / 12 months) The Nutrition Coach is part of the Freeletics Nutrition app. Your subscription automatically renews if not cancelled at least 24 hours before the end of the current subscription period. You will be charged for the next subscription period up to 24 hours before the current subscription expires. Manage your subscription and disable automatic renewal any time in your Apple account settings. You have the right to withdraw from your initial subscription within 14 days. By purchasing, you accept our Terms of Use (https://www.freeletics.com/en/pages/terms) and Privacy Policy (https://www.freeletics.com/en/pages/privacy). Contact us at https://help.freeletics.com/hc/ or follow @Freeletics on social media for daily workout inspiration. Your personal trainer is ready.
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