53
fair
FREENOW - Mobility Super App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
385 Reports
385 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
171 Reports
171 Reports
User Feedback
31%
iOS
171 Reports
171 Reports
69%
Android
385 Reports
385 Reports
FREENOW - Mobility Super App - Latest Quality Issues
Android
Apr 1, 2025
I had to uninstall the app because it serially showed that I was on the opposite side of the road from the one I wanted the driver to pick me up. The last time, the driver refused to cross even though my destination was in the opposite direction from the one he had stopped. I had sent him two messages before he arrived, in the first place. There was no way to contact anyone in charge at that time... What a pity! And he charged me for the route in the end without me having done it!
Android
Apr 1, 2025
As you can tell that it is a taxi platform like this, when you order the taxi you are charged a pre charge for what the trip may cost, but of course taxi drivers never lose, if the trip counts less than those who pre charged you do not give you the difference back, BUT if the trip counts more if you charge more and the last straw is that as the pre charge does not coincide with the final collection you have a withheld leave until the month expires, the said disastrous if you don't want problems Cabify always
Android
Apr 1, 2025
You can't enter an intermediate destination - a major lack of functionality compared to other apps
Android
Apr 1, 2025
lousy, a driver named Jairo charged me €14.45 when the App notified me that it had been €11, I went to the help section in the App and I was attended by a bot, today it has been almost a week that they do not respond to anything and I have screenshots to prove it😡😡😡😡
Android
Apr 2, 2025
I have travelled to many countries and have used many different available taxi apps. I tried Freenow and it's the first time a taxi app charged me 15% more than the maximum estimated amount (at a short night route, without any traffic at all or anything other kind of delay). Not recommended at all.
Android
Apr 2, 2025
All taxis declined, AND I was charged for two services! 24€!
Android
Apr 2, 2025
It doesn't work the way it should. I want to pre-book a ride from the airport to a destination, and all it does is show a Google Map screen with my current location. Fail!
Android
Apr 2, 2025
Terrible experience. Hidden fees. Expensive. We tried multiple times to order a cheaper taxi option and for an awfully long time it would say it is searching for one while promoting a way more expensive option. We had to wait for the app to find a driver for over 2 minutes and what it fails to disclose clearly is they start charging you for waiting after those 2 minutes. So they're basically charging you for their own incompetence. Incredibly greedy. Will not recommend.
Android
Apr 2, 2025
Failed geopositioning, failed payment transactions, failed help desk, everyone off, including taxi drivers. It was a great app, now it's to be thrown away. April 2025 update: the ingenious news is that, as soon as you call the taxi, the app picks up the entire "estimated" cost of the ride, i.e. with an insane increase compared to the charge of a taxi taken on the street, plus an "intermediation cost" of "only" 3 euros: €35 vs €25 for the same ride! Deleted accounts and uninstalled apps.
FREENOW - Mobility Super App - Product Description
With FREENOW, the Mobility Super App, you can book taxis and more. We’re also in 9 countries across Europe, so you can use the app wherever you go. WHAT CAN YOU DO? - Get taxis on tap - Book a backseat with Ride (private cars) - Scoot that city route with eScooters - Unlock the gridlock with eBikes - Own the city, share the wheels with Carsharing - Go further, faster with eMopeds - Get onboard with Transit EASY PAYMENTS Forget about cash, and pay in the app in seconds. You can choose card, Google Pay, Apple Pay, PayPal… And get discounts and save money with vouchers. EASY TRANSFERS No matter if you’ve got an early flight or a late landing, with FREENOW you get smooth airport transfers 24/7. You can use FREENOW in the largest airports across Europe, including London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Athens, Warsaw, Manchester, Düsseldorf, Vienna Schwechat, Milan Malpensa, Berlin and Malaga EASY TRIPS - Prebook taxis up to 4 days in advance - Use the in-app chat for smoother pickups - Share your taxi or Ride location with friends & family - Rate drivers & save your favourites - Save your favourite addresses to book even faster EASY BUSINESS TRAVEL Try FREENOW for Business and make expense reporting a breeze. Your employer can also get you a monthly Mobility Benefits Card for all your travel expenses. Interested? Tell your company about us! INVITE YOUR FRIENDS, GET MONEY OFF As soon as you sign up, you can invite friends to the app. They’ll get a voucher, and once they finish their first trip you’ll get a voucher too! Check the app for more details. Download FREENOW today.
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