45
poor

Frontier Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
Work at Frontier Airlines? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Frontier Airlines? Unlock additional insights
Android unitQ Score
Android User Feedback
85%
Android
529 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
92 Reports
User Feedback
15%
iOS
92 Reports
85%
Android
529 Reports
Frontier Airlines - Latest Quality Issues
Android
Jan 28, 2025
this airline sucks, they nickel and dime you until you could have flown a nicer airline anyway. they don't even give you a drink on the plane and their personal item is smaller than other airlines so they can squeeze more money out of you at the gate. I will never fly Frontier again.
Android
Jan 28, 2025
Nothing but errors
Android
Jan 28, 2025
The in app experience is spectacularly awful. It is unbelievable that senior designers signed off on any of this. Did they even test ANY thing with actual users? It's incredibly counter intuitive, and they just get pretty standard interactions so wrong. It's not overtly bad, it's just...shoddy.
Android
Jan 29, 2025
When I checked in instead of assigning a seat for free, I was to purchase a seat .
Android
Jan 29, 2025
Being compelled to use an App to avoid additional charges is absurd. Additionally, the app isn't very easy to use.
Android
Jan 29, 2025
Could not find my device location, account or date of travel , seems like the app is broken.
Android
Jan 29, 2025
You can't even see your account information!
Android
Jan 29, 2025
Frontier has the worst app and website I have ever seen, app doesn't always work and website is always crashing so the only way to resolve issues is by calling or chatting with them, there is no way to add a pet after original booking, always have to chat with them to add
Android
Jan 29, 2025
use of online was a hot mess. stuck in loading for an hour
Frontier Airlines - Product Description
Frontier’s mobile app makes traveling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag?  THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here.

Features:

· Mobile Boarding Pass
· Mobile Check In
· Book a Flight
· Check Flight Status
· Interactive Route Map
· …and much more!
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners