65
fair

Frontline Education | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Education
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
15 Reports
User Feedback
28%
iOS
15 Reports
72%
Android
39 Reports
Frontline Education - Latest Quality Issues
Android
Feb 22, 2025
Love the app. It's easy to use but I wish you could mark a non day on the app. I have to login online to do that. That's my only issue!
iOS
Feb 23, 2025
Notifications come too late
The lag time between when a job is posted and you receive a notification is too long. I've seen over a 5 minute delay. Makes it very difficult to book jobs
Android
Feb 27, 2025
I cannot open this app on my samsung because 2 lines ovelap where I am supposed to click to open. It sends me to term and agreements. I cannot use this app 😭 for signing in a picking up jobs. If I can't log in then I cannot set notifications for jobs. I have to periodically check on my laptop or go to the district website to view jobs but I don't always have my laptop and I can't set job notifications on my laptop. Please fix. It is only on my phone app that I cannot access.
iOS
Feb 28, 2025
Add Non-Workday feature!
This app regularly creates a forced log-out for the users, causing substitutes to miss valuable work opportunities. I have had notifications turned on, but don't hear any for a few days, only to realize I have been forced out of the app and have to log in. Edustaff and local school districts think that teachers are ignoring jobs, when in reality the app has logged the substitutes out, causing them to miss notifications. Additionally, the app has no way for substitutes to add a non-workday. In order to add a non-workday, I have to go to the web browser and take multiple steps (including signing into Frontline) to make it show that I am already busy that day. It would be so much easier if there was a feature in the app to click to add a non-workday. Maybe subs would actually use the app to mark themselves unavailable, and schools would have a more accurate understanding of who is truly available to sub! Quit making it so difficult, Frontline. Also, PLEASE make a way for substitutes to only receive Elementary/Middle School/High School jobs
iOS
Mar 4, 2025
Very slow notifications
I've used this app for a few years as a substitute teacher. I've missed countless job opportunities due to a delay in notifications. I've since downloaded a different app for the same purpose and there is about a 10-15 minute difference in notification time. Unfortunately, the second app I've downloaded requires a subscription for services which makes me question the integrity of the whole process.
Android
Mar 8, 2025
It shows job much later than other apps
iOS
Mar 8, 2025
Functions
It is difficult to find the timesheets and absences , because it is not set up the way it is shown. If at all possible if there is a updated version I would like to have it do it can be slot simpler navigating through the system.
iOS
Mar 9, 2025
Changes please
I don't like that on my iPad it shows up sideways only and cannot rotate. Also I have to go and put all info again for the website so that I can put in a non work day.. other than that it is good.
iOS
Mar 10, 2025
No Customer Support
Substitute teachers are beyond frustrated with both the Frontline app and website, and there isn't anybody to contact for technical issues. In two of the four districts that I work with, I can only see absences posted about once every three weeks even though the office attendants have told me that they need subs almost daily. Other subs are having the same issue and HR doesn't understand why. There's also a “cancel job” button that has never worked, I'm not sure why it's there. Frontline really needs to hire customer support representatives to answer calls or at least reply to emails as right now there's only a FAQ page.
Frontline Education - Product Description
The Frontline Education mobile app is a quick and easy way to access the Frontline Insights Platform while on-the-go.  Employees will be able to check leave balances, create absences, view and search for fellow colleagues, and receive web alerts right on their mobile phone.

This app is available for districts and their employees that have added the Frontline Insights Platform.
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