25
poor

Fry's | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
88%
Android
128 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
17 Reports
User Feedback
12%
iOS
17 Reports
88%
Android
128 Reports
Fry's - Latest Quality Issues
Android
Feb 27, 2025
Why has the app not been updated to the current week. I have uninstalled and reinstalled the app. I'm tired of this, do not use the current app
Android
Feb 28, 2025
Please fix the weekly ad issue.
Android
Feb 28, 2025
This app is trash, states something went wrong when trying to open the weekly ads.
Android
Feb 28, 2025
Buggy, often cannot "clip" coupons, and weekly ads don't load anyone. I see in other reviews that deleting and reinstalling the app might help. I can't even scan the QR code in store to "clip" coupons.
Android
Mar 1, 2025
App has progressively gotten worse over past few months. Adds started to glitch, digital coupons that can't be clicked or used... Even after updating it's still showing the adds and coupons from over 2 weeks ago, nothing current. I'm shopping other stores until they fix this.
Android
Mar 1, 2025
Used to work great... now it doesn't work at all. Since the new update in late February, nothing will load. Every single attempt to view anything on the app and "an error occurred when we tried to load this page". I'm literally shopping elsewhere because I don't want to waste my time going into Frys to be surprised by prices or by stuff being out of stock, all because I can't view that information on the app.
Android
Mar 1, 2025
App navigation is horrible. Constantly reloads or doesn't register actions. Coupons barely work and often show there is a coupon but when you try to clip it it says unavailable. I found if you go back and edit the order after you can then successfully clip coupons. Horrible app and no excuse from such a large company. FIX this GARBAGE!
Android
Mar 1, 2025
Use to love this app but the past several months app does not show current weekly sale ad ,only shows old sale ads and no weekly coupons, it's not updating . Doesn't even work when you are in the store, will not scan qr codes to download coupons. You have no way to download the coupons, employees in stores just say " Nothing we can do about that. Without downloading the coupon you have to pay the regular price". Seems like Fry's is intentionally doing this so you are paying regular price.
Android
Mar 1, 2025
Weekly ads won't update
Fry's - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Fry's app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your V.I.P. Card to access all these great benefits:

 · Create and track Pickup, Delivery and Ship orders right from the app
 · Shop an extended aisle of 1,000s of products from our trusted third-party sellers
 · Use Kroger Pay at in-store checkout – one scan applies your V.I.P. Card and payment
 · Easily build your online shopping list, and use it to shop in-store or to place your online order
 · View your weekly ads and quickly add sale items or specials to your shopping list
 · Clip digital coupons and use them to save in-store and online
 · Get Cash Back deals to earn money on items you already buy
 · Discover even more savings with exclusive promotions, personalized offers and bonus rewards
 · Refill and track the status of your Fry's Pharmacy prescriptions directly from your phone or tablet
 · Check your fuel points
 · Use our locator to find the closest store or Fuel Center
 · View your purchase history and use it to easily reorder your favorite products
 · Add your V.I.P. Card to Wallet for iPhone.

To use the Fry's app, you'll need a Fry's digital account. You can create one and link your V.I.P. Card through the app. Don't have a V.I.P. Card? You can add a new one when you create your digital account.
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