21
poor

Fry's | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
94%
Android
98 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
6 Reports
User Feedback
6%
iOS
6 Reports
94%
Android
98 Reports
Fry's - Latest Quality Issues
Android
Nov 14, 2024
I don't see an option to report a problem within the app. The app will direct you to clip a coupon, then you check the coupon box to clip and it says "coupon not available", but still keeps popping up. Also, if you try to purchase something for pickup on the last day of the sale, (when the store is still open), it won't give you the current sale price. Also, when you have already redeemed a coupon, it still shows up as if it's available to use, but only if you click "shop deal" you see its not.
iOS
Nov 14, 2024
Broken
Tried logging in requires email code. No code sent pressed resend code til it wouldn't let me no more. Haven't got a single email junk or main.
Android
Nov 14, 2024
Used to be able to log in but now it won't even let me log in. I've un-installed and reinstalled several times but keep getting the same error message. And trying to place an order on their website is a joke.
Android
Nov 14, 2024
You can't add items to your cart or list from the weekly ad like you can on other stores apps. Digital deals are hard to find. App keeps kicking me off, have to sign on again. Just overall, this app is terrible.
Android
Nov 14, 2024
Why do you insist on making shopping so difficult. Why does your app not update. Same coupon items for weeks, even after they are expired. We are buying less and less at Kroger. Your gimicks just are not worth our time or money.
Android
Nov 14, 2024
Something's happened with this app over the last several weeks maybe it's from updates I don't know but when I go to my store it seems to be working and then it shuts off and tells me to resign up again, and even has done it in another store. I had a shopping cart full of food went to check out no coupons clipped no live app nothing. I did uninstall and reinstalled it still not working correctly! I can't stand in the store and continually try to log on to Fry's . What's wrong with this app?
Android
Nov 14, 2024
Your website is hard to navigate and often has problems
Android
Nov 15, 2024
app will not let me sign in. keeps recycling. plus when I clip new coupons it says they are expired?! nonormally a good app. fix please
Android
Nov 15, 2024
The weekly ad never pulls up for me. I have uninstalled and reinstalled, signed in and out, even restarted my phone.
Fry's - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Fry's app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your V.I.P. Card to access all these great benefits:

 · Create and track Pickup, Delivery and Ship orders right from the app
 · Shop an extended aisle of 1,000s of products from our trusted third-party sellers
 · Use Kroger Pay at in-store checkout – one scan applies your V.I.P. Card and payment
 · Easily build your online shopping list, and use it to shop in-store or to place your online order
 · View your weekly ads and quickly add sale items or specials to your shopping list
 · Clip digital coupons and use them to save in-store and online
 · Get Cash Back deals to earn money on items you already buy
 · Discover even more savings with exclusive promotions, personalized offers and bonus rewards
 · Refill and track the status of your Fry's Pharmacy prescriptions directly from your phone or tablet
 · Check your fuel points
 · Use our locator to find the closest store or Fuel Center
 · View your purchase history and use it to easily reorder your favorite products
 · Add your V.I.P. Card to Wallet for iPhone.

To use the Fry's app, you'll need a Fry's digital account. You can create one and link your V.I.P. Card through the app. Don't have a V.I.P. Card? You can add a new one when you create your digital account.
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