14
poor
Fry's | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
95 Reports
95 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
13 Reports
13 Reports
User Feedback
12%
iOS
13 Reports
13 Reports
88%
Android
95 Reports
95 Reports
Fry's - Latest Quality Issues
Android
Mar 24, 2025
don't know why but when I go to clip digital coupons the option to clip it disappears then doesn't load to my account.
Android
Mar 24, 2025
incredibly buggy
Android
Mar 24, 2025
hard to modify orders
Android
Mar 25, 2025
while you see sale prices while shopping, many are not calculated at the register. recently black berries were 99 cents in the store, not a digital clipping, only to find out I got charged 2.99 each. kroger is making money this way.
Android
Mar 27, 2025
it's not allowing me to put zip code
iOS
Mar 28, 2025
Doesn't Work at All
When I first got this app it worked amazing. Now it never loads ever and I can't even use the website I've tried everything to try to get it to work I deleted and reinstalled and cleared cached I restarted my phone. It literally will not load or let me do anything at all and since I deleted it I can't even sign back in because the Kroger login website won't load at all the Fry's and the Kroger website are both broken.
iOS
Mar 29, 2025
Not tested in an actual store
This application is horrible. It rarely works when in an actual store due to the Faraday effect of large metal structures blocking cell signals. When it does work it navigates you all over the place after what should be a simple QR code scan. Often it wants you to login again with user name and password. Remember, this is while you're shopping and you just want to get on with it. The UI is all about selling you other things apart from the item you want to buy. Just a horrible UX all round. Surely the company has metrics of how people are paying full price vs the “digital” price so they can see the unrealized potential. Also, this type of pricing should be illegal because it disadvantages the elderly and impaired who don't get on with tech.
iOS
Mar 30, 2025
Not keeping everything in cart
This app was great, but within the last few weeks, not everything I added to my cart is actually added to my cart. It seems like there is a disconnect from one part of the app to the cart to check out. I'm hoping that they fix it soon. It is frustrating to go through and find everything, go to your cart and not see everything there. I have to go through and add some things again.
iOS
Mar 31, 2025
Unable to sign in to new update app
Update asks for my info each time and to update. Even though I got in once and made an order. Tried to open new update app to check out my cart and now it wants me to update again. Doesn't recognize my email or password. Been a customer for over 25 years. Not good customer service. You need new tech support!
Fry's - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Fry's app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your V.I.P. Card to access all these great benefits: · Create and track Pickup, Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your V.I.P. Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Refill and track the status of your Fry's Pharmacy prescriptions directly from your phone or tablet · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your V.I.P. Card to Wallet for iPhone. To use the Fry's app, you'll need a Fry's digital account. You can create one and link your V.I.P. Card through the app. Don't have a V.I.P. Card? You can add a new one when you create your digital account.
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