fair

Fuel Rewards® program | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

84%

Android
122 Reports

iOS unitQ Score

iOS User Feedback

16%

iOS
23 Reports

User Feedback

16%

iOS
23 Reports

84%

Android
122 Reports

Fuel Rewards® program - Latest Quality Issues

Android

Feb 26, 2025

Can't log in keeps saying system error. Deleted app and and reinstalled, and reset password and still continues to say system error 😡

Android

Feb 26, 2025

its been 2 weeks now that System Errors appears in my app. Cant do anything, cant even get the rewards

Android

Feb 26, 2025

Sometimes it works sometimes it don't!!!!

Android

Feb 26, 2025

Terrible app. Always gives me an error. Uninstalled and reinstalled twice.

Android

Feb 27, 2025

2/26/25 - 2 stars - The app frequently presents a blank error message that lasts for days. It won't let you navigate or enter reward codes. 7/30/24 - 5 stars

Android

Feb 27, 2025

Every day I try to use this app is glitches and terribly slow and asks to reboot or leave app

Android

Feb 28, 2025

Would be nice if this had something indicating that this was for shell other than in the description. I'm here looking for the shell logo or something while trying to find the app. So confusing. SMH

Android

Mar 1, 2025

The application functions adequately; however, the five-cent-per-gallon discount is minimal, limiting its utility when a Shell station is not readily accessible. A complete application redesign is warranted due to its current user-unfriendliness. Overall functionality receives a three out of five rating. Wider fuel station availability beyond Shell is desired.

Android

Mar 1, 2025

Bad experience Wrong information from the app You can't trust pricing and availability This might be helpful, but NO And what about the customer service? A bunch of know it all that does not care to help Really bad

Fuel Rewards® program - Product Description

For a limited time, all Fuel Rewards members receive instant Gold Status.

The Fuel Rewards® program (aka Fuel Rewards Network or FRN), is a free loyalty program that helps you save money on fuel at over 11,000 Shell stations, nationwide. Fuel Rewards members with Gold Status save at least 5¢gal on every fill-up. You can earn additional Fuel Rewards savings when you shop, dine, book travel and more. Rewards are cumulative, and there is no limit to how much you can save. Rewards apply to any fill-up, up to 20 gallons.

APP FEATURES
• Track rewards balance, current tier, & tier progress
• Activate offers
• Link Credit & Debit cards for earning (always use as credit)
• Opt Credit & Debit cards in to allow faster redemption and fueling
• Find ways to earn rewards
• Locate nearby Shell stations

WAYS TO EARN REWARDS

At Shell: With Gold Status, you’ll save at least 5¢/gal on every fill-up at participating Shell stations. Also, you can earn rewards at select Shell stations when you purchase snacks, beverages, car washes and more.

Dine: Earn 10¢/gal for every $50 you spend dining with a linked Mastercard, Visa, or American Express at more than 10,000 participating restaurants nationwide.

Shop: Earn at least 5¢/gal for every $50 you spend at select local and online merchants.

Travel: Earn 5¢/gal for every $50 spent when you book hotels, flights and rental cars, through the Fuel Rewards program.

With Mastercard: Look for exclusive offers from Mastercard to accelerate your savings.

More: Find additional promotions at select regional grocery stores, other affiliated programs, and online at fuelrewards.com.

Some offers must be activated prior to earning. Use the mobile app to easily activate these offers.

HOW TO SAVE AT THE PUMP

• Use the app to find a participating Shell or other participating fuel stations.
• Enter your ALT ID (or swipe your Fuel Rewards loyalty card) at the pump before you pay
• Watch the price roll back.

Shell is the official fuel provider of the Fuel Rewards program. Participation varies by market.

Mastercard is the preferred payment card of the Fuel Rewards program.

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