Quality degradation at Fuel Rewards® program  
Users report higher volume of Quality Issues than usual
48
poor

Fuel Rewards® program | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
91%
Android
208 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
21 Reports
User Feedback
9%
iOS
21 Reports
91%
Android
208 Reports
Fuel Rewards® program - Latest Quality Issues
Android
Jan 29, 2025
Does not update correctly showing different prices for fuel to what is actually at the fuel station.
Android
Jan 29, 2025
I was getting $.20/gallon off. Why only $.10/ gallon now. Been loyal member for years!!!
Android
Jan 29, 2025
Trouble with the app last 3 weeks logging on system error.
Android
Jan 29, 2025
The app was working fine till today January 28, 2025. It will not update or connect. Keeps buffering and eventually crashed. Please fix. It's also affecting the Shell app. Thanks
Android
Jan 29, 2025
I got a pop up to rate the app as I was doing something so, I clicked not now. Immediately after another pop up to rate the app, clicked not now. Once again right after clicking not now the pop came right back. So, enjoy your one star.
Android
Jan 29, 2025
I would give more stars but I couldn't even scroll the app without a "Rate the app" popping up.
Android
Jan 29, 2025
Buggy. I downloaded the app like 30 seconds ago and it won't stop bugging me for a review with a window that keeps popping up. So here's the review: this is hot garbage.
Android
Jan 29, 2025
App stopped working a few weeks ago. I can't log in, and that's after resetting my password. However, I can log in fine through the browser.
Android
Jan 29, 2025
The pushy notifications are too much
Fuel Rewards® program - Product Description
For a limited time, all Fuel Rewards members receive instant Gold Status.
 
The Fuel Rewards® program (aka Fuel Rewards Network or FRN), is a free loyalty program that helps you save money on fuel at over 11,000 Shell stations, nationwide. Fuel Rewards members with Gold Status save at least 5¢gal on every fill-up. You can earn additional Fuel Rewards savings when you shop, dine, book travel and more. Rewards are cumulative, and there is no limit to how much you can save. Rewards apply to any fill-up, up to 20 gallons.

APP FEATURES
• Track rewards balance, current tier, & tier progress
• Activate offers
• Link Credit & Debit cards for earning (always use as credit)
• Opt Credit & Debit cards in to allow faster redemption and fueling
• Find ways to earn rewards
• Locate nearby Shell stations

WAYS TO EARN REWARDS

At Shell: With Gold Status, you’ll save at least 5¢/gal on every fill-up at participating Shell stations. Also, you can earn rewards at select Shell stations when you purchase snacks, beverages, car washes and more.
 
Dine: Earn 10¢/gal for every $50 you spend dining with a linked Mastercard, Visa, or American Express at more than 10,000 participating restaurants nationwide.

Shop:  Earn at least 5¢/gal for every $50 you spend at select local and online merchants.

Travel: Earn 5¢/gal for every $50 spent when you book hotels, flights and rental cars, through the Fuel Rewards program.

With Mastercard: Look for exclusive offers from Mastercard to accelerate your savings.

More: Find additional promotions at select regional grocery stores, other affiliated programs, and online at fuelrewards.com.
 
Some offers must be activated prior to earning. Use the mobile app to easily activate these offers.

HOW TO SAVE AT THE PUMP

• Use the app to find a participating Shell or other participating fuel stations.
• Enter your ALT ID (or swipe your Fuel Rewards loyalty card) at the pump before you pay
• Watch the price roll back.

Shell is the official fuel provider of the Fuel Rewards program. Participation varies by market.

Mastercard is the preferred payment card of the Fuel Rewards program.
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