Quality degradation at geeni  
Users report higher volume of Quality Issues than usual
15
poor

geeni | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
184 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
13 Reports
User Feedback
7%
iOS
13 Reports
93%
Android
184 Reports
geeni - Latest Quality Issues
Android
Jan 29, 2025
Since the lastest update on Jan 23, the cameras will not load any feed. Tried the app on a different device that hadn't received the update and the feeds showed up just fine. Please fix. These cameras are basically useless now.
Android
Jan 30, 2025
Not working. Cameras are on and functioning but I cannot see The picture and yes I've uninstalled and reinstalled and even reinstalled the cameras
Android
Jan 30, 2025
The feed for the cameras rarely connects upon opening the app. I've logged out, logged back in, restarted the phone, used data, used WiFi, checked for app updates and still it just says encryption time out
Android
Jan 30, 2025
I have had my geeni camera for 1 year . Now, all of a sudden, I am having problems with it. It records all the movement, and showes what it records ,but it will not show the camera in my house live. Anymore. Frustrated. Going to try a new updated version from amazon or Walmart. I see they have new cameras. From what I am looking at the app is not working properly
Android
Jan 30, 2025
I bought the cameras to check in on my kids (1 and 4) and the system has been down for 3 days with no help. Obviously not reliable at all.
Android
Jan 30, 2025
Unable to connect.
Android
Jan 30, 2025
Ever since the update a few days ago..my camera will load take pictures but wont let me see the live views...keeps saying constucting encryption channel.By the way that delete app and add app did not work !
Android
Jan 30, 2025
Doesn't work
Android
Jan 30, 2025
In search of new security system. Geeni has always had flaws, but now it's hardly even usable. The live cameras almost never load and constantly say "constructing encryption", and then says failed. When it does actually load, you get met with ads. So you can't even view your live footage when need to see what's going on. This defeats the purpose of having security cameras. Geeni isn't worth the frustration anymore. They already know their flaws for years and haven't fixed it. Just getting worse
geeni - Product Description
Meet Geeni. Your wish is Geeni's command. 
Control all Geeni smart home and smart health devices in one easy app, from ANYWHERE in the world. Geeni is easy enough for anyone to use and combines the SIMPLICITY of an on/off switch with PREMIUM features such as: 
- Easy, powerful control of each device. Choose a color or mood of our Color bulbs, schedule a smart switch, check in on your cameras, and track your weight, all from the same app!
- Group devices and control by room
- Smart Health products support tracking weight, BMI, Body fat percentage, basal metabolic rate, bone mass, visceral fat grade, and more, and track on the app or sync to Apple Health
- Set smart scenes for automated actions
- Schedule when devices turn on and off to allow more control and security
- Choose which devices your friends, guests, roommates, or your family can control thanks to account sharing
- Cloud based services so you can log in and control your home from any phone
- HealthKit functionality for our new Smart Scale: synchronize your health data with Apple Health!
- and more. 
 
Compatible with all Geeni-enabled smart devices. No complicated hub required; each Geeni device is smart enough to connect directly to your home wifi network.
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