35
poor
Gemini: Bitcoin, XRP, and more | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
68 Reports
68 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
62 Reports
62 Reports
User Feedback
48%
iOS
62 Reports
62 Reports
52%
Android
68 Reports
68 Reports
Gemini: Bitcoin, XRP, and more - Latest Quality Issues
Android
Feb 27, 2025
I was locked out and it took 2 full weeks to get customer service to get back in. This company also holds your crypto hostage, stopping you from using cold storage and actually owning the crypto. I took a 5k loss just to cut my ties. This is the WORST exchange you could use.
iOS
Feb 27, 2025
Fraudulent
This company is fraudulent do not deposit anything on their platform. Their withdrawal process is an endless loop of attempting to withdraw and something always going wrong. You will never get your money out.
iOS
Feb 28, 2025
Stuck
I'm trying to create an account but it doesn't let me.
iOS
Feb 28, 2025
Locked my Crypto – No Support for Over a Month
I have been unable to withdraw my ETH from Gemini since January 25, 2025, and despite multiple follow-ups, customer support has failed to provide a resolution. My funds remain locked with no clear explanation or timeline. This is unacceptable for a regulated exchange. If this is how they handle customer issues, I strongly advise others to think twice before using Gemini. I will be escalating this case to the Consumer Financial Protection Bureau (CFPB).
iOS
Feb 28, 2025
Solid UX - Needs payments
Pretty good app. Low volume for trading and payments capabilities were removed.
Android
Feb 28, 2025
One star because it is a service that is impossible to use. If there were zero, I would give zero. This is not a complaint about the app developers, but about the service itself. After two weeks of waiting, I received a letter about the decision to close my account without explanation. So how can you rate a service that is impossible to use? I can also answer "No explanation 0".
Android
Mar 1, 2025
Costs alot of money to buy and then even more to withdraw your own money
Android
Mar 1, 2025
Can't even sign in because in don't you want even verification app they use
Android
Mar 1, 2025
Cant log into my app, tried to reinstall and it wont install! I have A LOT of money in there! Unacceptable. No access!
Gemini: Bitcoin, XRP, and more - Product Description
Gemini: A simple, elegant, and secure way to buy bitcoin and other cryptocurrency. Get started today! The Gemini Credit Card® — 3% crypto back on dining, 2% crypto back on groceries, 1% on everything else. Rewards available in 60+ cryptos. Cardholders can now effortlessly grow their portfolio by simply tapping or swiping their card. A Gemini Mastercard®. Issued by WebBank. Gemini allows you to securely buy, sell, and store cryptocurrency like Bitcoin, Ether, and Dogecoin. Gemini was built with a “security-first” mentality. Create price alerts to stay on top of the market, set recurring buys, build your crypto portfolio, and maximize your trading strategies. Whether you’re an experienced trader or just getting started, Gemini has the tools for you: BUYING IS EASY We make buying and selling crypto easy: buy bitcoin, ether, dogecoin, bitcoin cash, litecoin, and more instantly. Linking your bank account is simple. SUPPORTED ASSETS We support your favorite cryptos including Web3 and metaverse tokens. Some of the cryptos you'll find include: Bitcoin (BTC), Ether (ETH), Gemini dollar (GUSD), Dogecoin (DOGE), Shiba Inu (SHIB), Litecoin (LTC), Uniswap (UNI), Chainlink (LINK), Bitcoin Cash (BCH), Filecoin (FIL), Wrapped Filecoin (EFIL), Axie Infinity (AXS), Aave (AAVE), Dai (DAI), Enjin Coin (ENJ), Tezos (XTZ), Synthetix (SNX), Fantom (FTM), Maker (MKR), The Graph (GRT), Sushiswap (SUSHI), Polygon (MATIC), Compound (COMP), Basic Attention Token (BAT), Zcash (ZEC), 0x (ZRX), Amp (AMP) and more! With more to come! PRICE ALERTS Create price alerts so that you can stay on top of the market and be alerted when the right moment strikes. Never miss a buying opportunity! RECURRING BUYS Schedule recurring buys for any amount and at any frequency, similar to how you contribute to your 401K, IRA, or traditional savings account. GEMINI STAKING Customers can simply and securely stake their assets and begin generating yield in just a few steps. SECURITY & PROTECTION Trust Is Our Product™. Our crypto storage system and wallet have been built by industry-leading security experts. We require two-factor authentication (2FA) for every account. You can secure your mobile app with a passcode and/or biometrics. We look forward to earning and maintaining your trust. WEARABLE Check your watch for crypto prices and receive price alerts and notifications on Gemini for watchOS. INVITE FRIENDS, GET BITCOIN Earn $10 USD in bitcoin when you invite a friend to Gemini. WELCOME ABOARD! Crypto is about giving you greater choice, independence, and opportunity. Crypto is not just a technology, it is a movement. Welcome aboard! SUPPORT ALONG THE WAY We are here to help you on your journey. For assistance, questions, and feedback please email us at support@gemini.com. ABOUT GEMINI Gemini is a regulated cryptocurrency exchange, wallet, and custodian that allows customers to buy, sell, and store cryptocurrency such as bitcoin, ether, bitcoin cash, zcash and more. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York Department of Financial Services and the New York Banking Law. All forms of investments carry risks, including the risk of losing all of the invested amount. Such activities may not be suitable for everyone.
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