75
good
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
84 Reports
84 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
26 Reports
26 Reports
User Feedback
24%
iOS
26 Reports
26 Reports
76%
Android
84 Reports
84 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Mar 23, 2025
The app is broken it will not let me sign in. I tried signing in on the website, and it will not work on the internet either. Something is wrong. I never had trouble before.
Android
Mar 24, 2025
this company is crooked. don't even waste your time. they do not have it together. the app never works as advertised, and if you pay attention, they clearly do not gaf. you can enter your social, and they will assume the vehicle you drive even after youve entered the VIN. The app will automatically change the vin to a vehicle someone else drives. change your address, too, then require you to call them to verify. good luck with the "save some time" BS.
Android
Mar 25, 2025
was a good app until th3 past couple of months. I now have no option to sign in with Google or Facebook. when I attempt to login with email it does not work. I have tried resetting password and received no email.
iOS
Mar 25, 2025
Premiums
The General's premiums are much higher than other insurers
Android
Mar 25, 2025
The app crashes too much, it won't let me in.
iOS
Mar 26, 2025
Weird
Send me a mail saying I'm going to collections without any se sing me any bills regarding that. I switched and they want me to pay for the month that hasn't started yet. Worst , upset my stomach
Android
Mar 27, 2025
3 years with this company as my insurance provider, and I AM NOTHING BUT DISPLEASED! They make you add people who don't drive to policies, they raise your rate any chance they get, they refuse to remove unlicensed drivers from policies without charging you more on your monthly premiums, and their customer service is impossible to reach without being sold on AIRLINE TICKETS, HOTEL ROOMS, AND REWARDS PROGRAMS THAT CHARGE YOU EVEN MORE! Unless you like being overcharged constantly, don't use them!
Android
Mar 27, 2025
usually quick and easy. difficult to talk to someone after business hours. more interested in talking to potential customers then current customers which is kind of a drag. been happy with most things though
iOS
Mar 29, 2025
Fraud
This company is taking money out your account every month but can't help when you need just roadside assistance while it's included in your plan , this is fraud . I rate this company a 0 , if someone don't contact me I'll take this to court because , I'm stuck in Miami for 3-4 hours with no roadside assistance after I called you guys multiple times and keep telling me to wait 5-10 minutes but no one ever pulled up
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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