72
good
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
56 Reports
56 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
12 Reports
12 Reports
User Feedback
18%
iOS
12 Reports
12 Reports
82%
Android
56 Reports
56 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Dec 3, 2024
I can nvr login nor can i ever get on the website it always states forbidden n I don't need to clear anything for the website hello. Then you guys want to add a late fee bcuz I have been trying to login when I got paid to pay my bill. Make things make since ppl. This is sad.
Android
Dec 4, 2024
It's horrible they don't send you e cards with the confirmation that they took your money they Force you to download their app to get them. And then when you request, you can request them not to sell your personal info to me. I don't wanna do a request asking them to not sell my personal info. I tell them you are not allowed to sell my personal info. It's not a request. I shouldn't have to request. My personal info not to be sold I. Demand that they do not sell that personal info
Android
Dec 5, 2024
Not willing to work with the customer with their paying date like it says in the app
Android
Dec 6, 2024
What is the point of autopay if it doesnt work. Says zero$
Android
Dec 8, 2024
Company is Horrible!! I have been waiting 3 weeks for a claim to be completed over an accident involving a deer and have been left without a car!!! I can not get a response from anyone on the app or phone!! If you are thinking of using this company, stay away!! I pay a ton and am not sure for what!! Apparently, I didn't even have rental car coverage after I thought I did. They are crooks!!
Android
Dec 10, 2024
CROOKS!!!! Absolutely horrible!!!!! They want your money for nothing and terrible customer service.
iOS
Dec 14, 2024
Robbing
This company keeps charging me for a vehicle I don't own. I called in to make the change. The company continues to charge me like I still own the car. I called in a the rep told sorry there is no NOTES so they keep charging me anyway! I hate this company!
iOS
Dec 15, 2024
Doesn’t work
The app will not recognize my username and password. It says they are incorrect. The exact same info that gets put into the web-based version goes into the app, but it doesn't work in the app.
iOS
Dec 17, 2024
They are a scam
We only had the policy for one month. They canceled it before we could even open the letter saying there are two people we never met that we need to claim on our policy or it will be canceled. So the cancel saying they never took the next payment out for the next month. They did so I called and asked for a refund. Two weeks a month later I get a letter in the mail that even after the refund owe them 27 dollars, so I try to call and pay it through call but the people who answer each time out quiet for two minutes in between asking questions. Then I check out the app to see if i owe anything and lo and behold it says nothing about owning them money but confirms I have a canceled policy. There's no option to payed this is called debt I have from them that I got in the mail so I really don't know what to do with that.
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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