77
good
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
60 Reports
60 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
17 Reports
17 Reports
User Feedback
22%
iOS
17 Reports
17 Reports
78%
Android
60 Reports
60 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Feb 15, 2025
App won't work half the time and limited on what you can do
Android
Feb 18, 2025
....I'm sorry... I'm not satisfied with the app....it's missing..... something....
Android
Feb 20, 2025
Disappointed in the service
iOS
Feb 20, 2025
Horrible customer service
Worst insurance ever, my rate went up by $65 and I've never had an accident or ticket.
Android
Feb 21, 2025
The primary function of the app is up sales not helping the customer. Auto response to reviews lowers my customer satisfaction
iOS
Feb 26, 2025
Claims
I'm not able to check my claim status via the app. I've tried calling and emailing my adjustor for the past two weeks and they haven't gotten back to me. Unreliable.
iOS
Feb 27, 2025
Over charge
Charged me double
iOS
Feb 28, 2025
Worst insurance company I have ever dealt with
I literally just got the insurance on the 11th and these ppl trying to snatch money off my card already and it's only the 28th & then customer service doesn't help you at all this insurance company really making Shaquille O'Neal look bad
iOS
Feb 28, 2025
$250 a month for liability
SCAM SCAM $250 a month for liability is crazy. I am 27 years old with a perfect driving record, why in the world is it $250 for basic coverage. At the end of the “6 month” policy I will have paid insurance company a total of 2300 dollars. At the end of the year it will be 4600. This is a scam. If I crash they don't do anything for me. Literally nothing. SCAM SCAM
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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