70
good
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
13 Reports
13 Reports
User Feedback
14%
iOS
13 Reports
13 Reports
86%
Android
78 Reports
78 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Nov 11, 2024
They should have refunded all but 10 %...
Android
Nov 12, 2024
It's mostly convenient, but the company itself is not ideal. It's a good choice for a person financially challenged, but considering the rumors about being a bad faith insurance company and changing price every month without an explanation, if you manage to get to financial stability, get better coverage.
Android
Nov 13, 2024
Broken app, I enter my login credentials and it says that it's invalid. I enter same info everywhere else and it works just fine. Don't waste your time on this app
Android
Nov 14, 2024
Refuses to allow me to make necessary changes. Forces me to call support. Edit: I have called. Your support couldn't fix it. Not to mention your system telling me when I checked my address that my rate would NOT change....it did ANYWAY. I hate noticing changes after my rates have already been set. My rate didn't go up until you guys threatened to cancel my policy and then decided not to when I provided proof. Get it together.
Android
Nov 14, 2024
Perfect driving record yet my insurance just went up $40 a month. Well state farm here I come, bye general
iOS
Nov 14, 2024
Multiple years with the general
It's 2024 almost 2025 and the general has 0 ways of letting you know that your payment is late or they haven't received a payment when it's due other then just sending mail that your policy is going to be cut off. How hard is it to send a message through the app or an email? I've given general 10,000 plus dollars over many many years and they just don't care about loyalty or helping
iOS
Nov 18, 2024
Dont rush and select the right policy
Great customer service, nice app and good policy pricing. Pray to god you never need to file a claim. I filed a claim, and was labeled “not at fault” it was apparently marked as “act of nature” that I had hit a dead deer left on the middle of the highway from someone previous who didn't report it at 3am. Let me make this very clear, I followed the process by the rules all the way through, it took 3 months to get the adjuster to made a decision, they never came out and were extremely rude and hard to contact as they send you to voicemail and promise to reach out but never do. Sylvia, Brian DiLiberto was the adjusters. I switched bc Brian was very rude, I had to get a supervior involved. This whole issue was a massive headache and they never came to take pictures or inspect and only returned my calls after I waited days on end and got a supervisor involved. The outcome, because they wouldn't come themselves, I had to send pictures and they closed the claim saying the damages weren't covered. Super shady, wouldn't let me take it to get an inspection to send an actual report of damages to them. Nope, just some pictures and that was enough for them to close out the claim. I paid all the costs out of pocket. Horrible customer service and horrible adjustments. I should have gotten a lawyer and sued.
Android
Nov 19, 2024
Couldn't get a 4 day extension on my insurance til my payday was five stars now 1 I will find a more understanding insurance company and the general has lost a customer permanently...
Android
Nov 19, 2024
Could not get policy up
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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