85
good
GetYourGuide: Travel & Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
1206 Reports
1206 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
345 Reports
345 Reports
User Feedback
22%
iOS
345 Reports
345 Reports
78%
Android
1206 Reports
1206 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Feb 27, 2025
Discriminates
Did not have any information on the ARK Encounter
iOS
Feb 27, 2025
Terrible experience
I paid for a tour for two people with a Spanish-speaking guide to the two fields and the salt mines. The guy on the bus told me that the tour to the salt mine had been cancelled by the agency… I think this is disrespectful since we came with just enough time to do these things and they are not answering me for the money I paid to book the tour. What an unpleasant experience.
iOS
Feb 27, 2025
Disappointed
We booked for the Alcaraz gardens for a date and time, we received a confirmation then an hour later we were told that it was no longer possible and that we had to postpone it by a day...abused
Android
Feb 27, 2025
Chaotic reservation which ultimately did not go through because it was made on a phone (you can't guess that it's not ideal when using it for the first time) no follow-up to alert us so we tried again a few days later and of course the prices had inflated by 30% I'm therefore going to delete this application and of course do the appropriate negative publicity around me!!!!!!
Android
Feb 27, 2025
It's a shame that because of a bad activity and I wanted to express my displeasure, they don't publish my opinion. I paid 100 euros for an activity. So bad that I had to leave and lose my money. I post a review and they delete it because I didn't do the activity. But they did charge me. Terrible. They charge me but I can't give my opinion about my bad experience on Sunday's visit to the Vatican with wise travel. Be careful. They should delete opinions out of interest.
iOS
Feb 28, 2025
Last minute cancel for train
They cancelled our train tickets last minute even though we booked a month in advance. The train still ran, they just never had the tickets.
Android
Feb 28, 2025
Tattoo studio in Seoul: The artist did not come ... payment, waiting time, no email received warning of this absence while the journey to get there took my son 1 hour 30 minutes. Disappointment ++ request for reimbursement
iOS
Feb 28, 2025
Bad Communication
Booked an activity and ticket was never confirmed. Although it kept showing “tickets will appear here soon”. On the day and time we were told at entrance of the activity that we do not have valid tickets. GYG never sent any email or message or any kind of notification to say that tickets were not confirmed. Because of this we couldn't watch the place as this was the last day in city.
Android
Mar 1, 2025
I had a very bad experience with you in Rome on February 26, 2025. I ordered tickets to the Pantheon and the Leonardo da Vinci exhibition ... I found out right there that you only sent me a voucher / not a ticket /. The internet did not work on site and I could not download the ticket. I have your application... I also bought another ticket for half the price on site and I did not even go to the next activity... Why don't you send the ticket in pdf. by email ????? why does the ticket not pdf ?
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences. Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier. Find over 75,000 experiences Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more. Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed. Travel with flexibility Reserve now, pay later — save your place for popular experiences early and make your payment at a later date. Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly. Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device Book with confidence 24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages. Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings. With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States. Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time. Uncover the top tourist activities in the world's bucket-list destinations: Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more. Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets. Tell us how we’re doing Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
All intellectual property rights, including trademarks and word marks, are the property of respective owners