74
good
GetYourGuide: Travel & Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
495 Reports
495 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
447 Reports
447 Reports
User Feedback
47%
iOS
447 Reports
447 Reports
53%
Android
495 Reports
495 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Nov 17, 2024
Unable to cancel a reservation.
Even if we were on schedule, it was impossible to cancel a reservation. The application blocks the process (voluntarily?).
iOS
Nov 17, 2024
WHERE’S APPLE PAY?
In 2024, I no longer should have to type my card details! Payment via PayPal is also missing!! As it is, it's limited and old fashioned. Some Meeting Points are missing others are wrong! (i.e. in middle of a river!) Some tours have a contact number from Germany, but the tour is in i.e. Portugal!? Appalling. Get your act together!
iOS
Nov 17, 2024
Forced a download to get my tickets, and we didn’t need the barcode!
This app tricked me into an app download saying, no tickets without it. The captain did not even require us to scan in! Then it immediately wanted me to turn on notifications: After the trip I got a seriously high number of notifications from the app which I thought meant there was an emergency! I had set it to “only notify about trips I signed up for.” I need to turn off notifications altogether and probably delete. The app is out of control. When it yells fire and there's no fire, it's a pain.
iOS
Nov 18, 2024
First Time User Discount Doesn’t Even Work
First time using this app. Got a notification saying 10% would be applied as a first time user. When I tried to book no discount applied. Reached out to CS and they gave me a link to put my email where I'd get a code. All I got was a welcome email with no code. CS then said I'd have to wait 24hrs. Maybe next time provide the code in the app?
iOS
Nov 18, 2024
Available currencies
Why is there no currency option in Reais (R$)?
Android
Nov 18, 2024
Purchased entrance and audio guide for the royal palace. The links sent for the audio guides didn't work and the support didn't do anything.
Android
Nov 18, 2024
Terrible customer service. In the end the only thing they want is to sell you the excursion and they don't help you at all All my life waiting to go to a particular place and I will only have 30min to see it. Yes, they can sell me other tickets for today earlier but not change the time. Outrageous
Android
Nov 18, 2024
Do not refund a cancelled activity, which has been paid for in advance, beware scammer, always pretending in their favor... Letter will be sent to the management and repression of fraud
Android
Nov 19, 2024
Convenient app but bad and disappointing customer service. I buy a tour x 2 where you could choose whether to do the basic €108 or with extra experience €146, paid the second we were made to do the basic. The operator immediately says that he would refund the difference but the amount proposed was much less than the €38 difference stating that prices always vary so it is difficult to trace the actual prices of the day I booked (4 days ago), for them the refund due is €16.
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences. Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier. Find over 75,000 experiences Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more. Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed. Travel with flexibility Reserve now, pay later — save your place for popular experiences early and make your payment at a later date. Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly. Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device Book with confidence 24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages. Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings. With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States. Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time. Uncover the top tourist activities in the world's bucket-list destinations: Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more. Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets. Tell us how we’re doing Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
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