poor

giffgaff | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-13 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

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Good

Epic

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Android unitQ Score

Android User Feedback

92%

Android
48 Reports

iOS unitQ Score

iOS User Feedback

iOS
4 Reports

User Feedback

iOS
4 Reports

92%

Android
48 Reports

giffgaff - Latest Quality Issues

Android

Dec 14, 2024

I hate this giffgaff internet keeps cutting off now and then, since joining giffgaff this is the 3rd or 4th time i can't use the internet though my phone is topped up. It costs me credit each day this happens and i wont rate it more than 1 star

iOS

Dec 15, 2024

The app is fine, the network is fine but the login is broken. I can almost never log in via app or even browser. Every time I try it says the credentials are wrong, then get locked out for 30 minutes. Sometimes I need to do something urgently such as renew plan or check allowance and I can't. I leave this low review in a hope that they'll fix it.

Android

Dec 15, 2024

I do not recommend it to anyone, because the sim is connected after three days. e sim was completely disconnected, we didn't even explain why. if you don't want to be scammed stay as far away from giffgaf as possible

Android

Dec 15, 2024

Really Slow internet connection, and really bad phone reception at times; although, i'm in the city. I am changing it to 4 stars, because I wanted to order a new SIM with the same number, and it was incredibly easy. The people that are working with the app and the site, are doing a great job. However, reception in the city of Nottingham is not very good at some places, and there is room for improvement.

Android

Dec 15, 2024

Horrible, slow and spotty service

Android

Dec 15, 2024

New phone CMF [phone]. App loads up I click the yellow login button and then it stays in buffering, it's been 10mins already still buffering. I've restarted phone deleted and reinstalled the Giffgaff app.

Android

Dec 18, 2024

Can't log in at all. A message appears: "Uh-oh, looks like there was a connection issue. Please check your internet access and try again". The problem is the same whether connecting via mobile data or wifi, with or without my VPN connected, and regardless of whether I log in using my member name or my phone number with the password. Giffgaff's 'support' line can't help: the answer is to log in via the website. Useless on my Pixel 8.

Android

Dec 19, 2024

I took it to try and regretted it very much. I have never met such a G operator (unfortunately, due to the censorship of the playmarket, I can't describe in all its glory what I think)Money thrown down the drain. The Internet is leaking in a frenzied stream, even if you don't use it. Don't mess with people, it's annoying..

Android

Dec 22, 2024

It's too much getting a problem with giffgaff is too much hassle for me is frustrated I've had no I'm not being compensated or anything I keep losing my sins and I'm not happy really really I'm not happy and I don't help and there's no phone call to ring them or a call centre or anything like that and I've been doing this for one week now and it's stressing me out and I've lost too much money topping up here now

giffgaff - Product Description

The giffgaff mobile app lets you manage your giffgaff account with the tap of your phone. You can check your data use on the go and connect to literally thousands of WiFi hotspots all across the UK with WiFI Extra. But that's just the start of what the app can do. It's a bitesize wonder.

- Check how much data you have left
- Buy or renew a plan
- Keep an eye on when your plan expires
- Add credit or turn on auto top up
- Pay with a saved card or PayPal
- Redeem a voucher
- Access the community
- Add multiple giffgaff accounts
- Access thousands of WiFi hotspots across the UK with WiFi Extra

You'll need your giffgaff member name and password to log in. If you're new to giffgaff, order your free SIM card now: https://www.giffgaff.com/orders/free-sim

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