57
fair
GOAT – Sneakers & Apparel | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
10%
Android
11 Reports
11 Reports
iOS unitQ Score
iOS User Feedback
90%
iOS
95 Reports
95 Reports
User Feedback
90%
iOS
95 Reports
95 Reports
10%
Android
11 Reports
11 Reports
GOAT – Sneakers & Apparel - Latest Quality Issues
iOS
Nov 14, 2024
Very confusing
That's fine to be “ cool”, but not at the customer expense. Very confusing to navigate and didn't give me the option to use the credit I have in my account from a return item. I contacted customer service and they told me that I should have a credit card on file in order to purchase or even place an “ offer”, but my credit card would not be charged. Well I just placed an offer and if accepted, hopefully will give me the option to use my store credit instead my credit card. The return policy is not friendly for consumers. I purchased 2 French sneakers( Veja) for my daughter at Neiman Marcus and since was the first purchase from this brand they shoes needed to be returned and exchange for a smaller size, everything worked out perfectly and really fast, excellent customer service. Free shipping by the way.
iOS
Nov 14, 2024
Use as a last result
This company has horrible customer service and bugs throughout their app. They have a policy that they only accept cancellations up to three hours after your purchase, but has a bug that won't sync your order information to your account to do so until after the three hours allowed time. therefore leaving you stuck with a purchase and not allowing you a refund & gift certificate only option (seems like a money grabbing scheme) I immediately contacted customer service only for them reach out three hours later and send me the policy about the time limit on a cancellation. (Which doesn't make since if I've been reaching out for the entire 3 hours leading up to the deadline.
iOS
Nov 15, 2024
COMPLAINT ABOUT POOR PLATFORM AND SERVICES
It is a bad company, shipments take a long time and false tracking that cannot be tracked, extra costs per shipment, a refund of the purchase money is requested and they do not do so, their responses in the technical service are negligent and delayed, there is no There is no quality service via email for the buyer, nor is there communication via telephone, nor do they have insurance for the product. I bought a product with them a month ago and it still hasn't arrived, they haven't solved the problem, nor have they refunded my money and they always give the same answer, going around the issue without solving anything.
iOS
Nov 15, 2024
Bad customer service and lost package
Horrible my package was "lost in the mail" and they said they would look into it. So far ive waited since October 29th and no update no refund no store credit even though i showed them my package has not arrived. Im working on taking this on another level because its insane.
iOS
Nov 15, 2024
not worth it they will get over on you
they tried to scam me out of my shoes after they were sent in for authentication . canceled the sale charged me 10$ then told me they weren't able to locate my shoes and there's nothing they can do about it …. Months later they find the shoes and put there own price on them and i finally get a payment from that
iOS
Nov 16, 2024
Pretty app but horrible design
The app is functional and has never had any customer service issues. I've bought and sold many pairs of shoes on this app, but the design is not ideal for people with visual impairments. The text is very small, and the buttons are tiny and difficult to click. This app is a hassle to use. Please hire better app designers!
iOS
Nov 16, 2024
Bad interface
So often I want to buy multiple pairs of shoes at once and I'm rarely able to add them all to one cart instead having to make five or six separate purchases which I'm just not going to do. Other times I get told once tapping the final purchase button, I get a message saying someone else bought this item? Because apparently there's only one pair of these specific shoes in my size even though they just dropped 30 seconds before I made my purchase? Okay cool, I'll take my money somewhere else then
iOS
Nov 16, 2024
SCAM!!!
Ordered shoes they sent it to address half away across the country from me, and instantly said they “attempted delivery” returned to sender and then gave me 60% of my money back for their mistake…
iOS
Nov 17, 2024
Lost package
Honestly selling something online can be a headache all together. and i have sold couple shoes prior to this incident but about a month ago i sold 2 cpfm af1s and they sold quick . i shipped and later both packs got lost! $750 down the drain .i know its not their fault but just letting you guys know it can happen . Another frustrating part about goat is you put a listing up and a price , when it sells the payout is lower. and then you ship without any protections and worry it wont get lost! and then you have to be hopeful everything checks out with the shoe and then when you are collecting your payput it takes another big fee! like so many things its frustrating all together.
GOAT – Sneakers & Apparel - Product Description
GOAT is the global platform for the greatest products from the past, present and future. Shop new and used sneakers, apparel and accessories from around the world. Discover exclusive drops, new releases, vintage finds and archival styles. Now shipping to over 170 countries. SHOP GLOBAL BRANDS Explore over two million listings from streetwear and designer brands including Nike, Air Jordan, adidas, Yeezy, Off-White, Comme des Garçons, Supreme, Gucci and more. NEVER MISS A DROP Find the right products at the right price. Track upcoming releases, get notifications, save your most-wanted styles and place offers. GET INSPIRED Shop street style looks, try on sneakers in AR and read GREATEST, our magazine featuring stories of emerging artists and industry veterans paving the way in fashion, art, music, design, entrepreneurship and beyond. AUTHENTICITY ASSURED Discover the greatest styles from the world’s leading boutiques, retailers and selected sellers with buyer protection guaranteed on all purchases.
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