57
fair
Golden 1 Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
8 Reports
8 Reports
User Feedback
11%
iOS
8 Reports
8 Reports
89%
Android
67 Reports
67 Reports
Golden 1 Mobile - Latest Quality Issues
Android
Nov 2, 2024
Can't even log in correctly. I use Firefox for mobile to store my passwords. Golden 1 does not label the login fields correctly. Firefox thinks the username field is the password field and puts my password there. Golden 1 does not let me copy the text in the username field so I can't copy the password and paste into the correct field. Other banking apps work fine with Firefox but not golden 1. The app also insists I turn off debugging mode on my phone, but other apps don't care so why golden 1?
Android
Nov 3, 2024
There is always some kind of technical issue. Either card management is down or they can't log me in. Not only that, there is random maintenance going on in some evenings. Normally, maintenance is done in off hours, not when people need to use the app. This has been ongoing with this app for months. I've been patient, but at this point, it's Sat 12:06PM, and the app is having problems. I've had it with these issues. If it wasn't so lengthy to wait for a direct deposit switch, I would be gone.
Android
Nov 4, 2024
I have been using the app for years. What I notice is that every year, I get locked out at least twice, if not one time. Then, I would need to go to the bank and have them reset my password because now I'm locked out of my account. Also, I haven't been getting notifications on when my deposit is made or any transactions for that matters.
Android
Nov 5, 2024
The tab at the bottom is no longer there...it has the deposit function. Now I can't do mobile deposits. Is this just a glitch? Or a permanent change?
iOS
Nov 7, 2024
Please fix Face ID
I regularly have to enable Face ID on a weekly basis because the app always disables it. So annoying. Also please remove the 2nd verification check if we're signing on with Face ID or password. No other banking app does this, there's no reason for golden 1 app to do this. Just adds an extra annoying step every time I sign in. The UI/UX could also use a big overhaul. It looks behind by about 12 years. - Review written by a frustrated mobile developer.
iOS
Nov 15, 2024
An error has occurred
The app doesn't work at all. Won't even go to the sign in.
Android
Nov 15, 2024
This app is always removing my bioscan. When I put in my normal password says it's not right. Go to reset the password says can't use password that's already been used......make it make sense
Android
Nov 17, 2024
keep having to redo my password won't hold my password
Android
Nov 19, 2024
Back to not being able to use this app again due to "this app or device violating security policies." Only way to check my account is via my web browser, I guess.
Golden 1 Mobile - Product Description
With the Golden 1 Mobile app, you can use your iPhone® to easily and securely: • Check your balance • Deposit checks • Pay your bills • Pay other people • Transfer funds • Find nearby Golden 1 ATM or branch locations It's easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button. USER FEEDBACK If you would like to send us your feedback or need technical support, please email us at: mbrsvc@golden1.com. ----- iPhone is a registered trademark of Apple Inc. Popmoney is a registered trademark of Fiserv, Inc., or its affiliates.
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