25
poor
Google Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
34%
Android
656 Reports
656 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
1263 Reports
1263 Reports
User Feedback
66%
iOS
1263 Reports
1263 Reports
34%
Android
656 Reports
656 Reports
Google Home - Latest Quality Issues
iOS
Mar 31, 2025
Sorry I don’t understand
I have mu devices in the home app and can work them from there but the assistant keeps giving me “sorry I don't understand” when I try to cast any of the devices and there isn't any help I can get to fix it. Spent hours trying to get it to work. Found some articles formó a few years ago but they all say it's been fixed… well for some reason for me it hasn't. Tried everything I can find.
iOS
Mar 31, 2025
VOTE 1 STAR EVERY SINGLE DAY. FAKE REVIEWS. FILE COMPLAINTS TO FTC.
PLEASE READ!: This application DOES NOT FUNCTION and has made its customers home security systems COMPLETELY USELESS. GOOGLE IS AWARE OF THESE ISSUES FOR OVER 9 MONTHS AND NOTHING HAS BEEN DONE TO FIX THE ISSUE. THE “CUSTOMER SERVICE REPRESENTATIVES” ARE PEOPLE FROM INDIA WHO DO NOT EVEN WORK FOR GOOGLE. File complaints against GOOGLE HOME WITH THE FTC AND VOTE 1 STAR UNTIL THIS APP IS NO LONGER OFFERED ON THE APP STORE AND A CLASS ACTION LAWSUIT IS FILED AGAINST GOOGLE HOME AND THE APPLE STORE FOR OFFERING THIS NON FUNCTIONAL APP AND PRODUCT TO CONSUMERS…
iOS
Mar 31, 2025
Difficult set up
Can't find device so had to troubleshoot many times, looked for a set up code that was impossible to match 6 characters on the device and looked for a minimum of 11, madness
iOS
Mar 31, 2025
Connected devices + USB device
when I browse to the connected devices list, nest Wi-Fi. Pro app keeps refreshing the list every once in a while very quickly., making it impossible for One to go through the list thoroughly and be able to perform required tasks moreover, it is missing a USB 3.1 connector on the devices does allow allowing one to perform a back up in its own home Last but not least it would be interesting if the product had three RJ-45 ports instead of two . For example, in my case, I'm burning one port to create a wired Internet back hole leaving me with only one extra RJ 45 to connect devices. This obligate me to use a switch and then connect my other devices via cable.
iOS
Mar 31, 2025
Horrible App
It is really hard to look at videos in this app. The Nest App was so much easier to scroll through and navigate. I keep getting “Video Unavailable,” in the Google App, but I still have the Nest app for my doorbell and it works fine. Still need some major tweaks in the Google App.
iOS
Mar 31, 2025
Horrible with Cameras
I've had nothing but issues using my google nest cams with this app. Very unstable and always wanting to refresh the live feed. If something triggers the camera I'll go into this app to see a live view. Problem is the live view doesn't stay on but for a few seconds so you can't see what's going on in real time! Pretty useless with the cameras.
iOS
Mar 31, 2025
Rubbish product - doesn’t work!
If zero stars was an option that would be too many. Half of the cameras show some footage sometime. Reviewing video is next to useless even with 930Mbps downlink speeds. Alerts do not always show video snapshots. Basically ditch this rubbish and start again!!!
iOS
Mar 31, 2025
Nest Cameras Unless On This App
Can't click on live stream, can't view events, can't scroll through history, can't even get to settings on my cameras. What's the point?
iOS
Mar 31, 2025
Not saving events
Serious issues with my Nest doorbell. When I go to check events it says there are none for today despite multiple people being to the door and getting notifications of said events. Combine this with a very janky performance overall with my google nest hubs taking days to update when I change something on the app and I would definitely not recommend Google Home/Nest to a friend.
Google Home - Product Description
Create a more organized and personalized smart home with Google Home. Set up, manage, and control your Google Nest, Wifi, and Chromecast devices, plus thousands of compatible smart home products like lights, cameras, thermostats, and more – all from the Google Home app. Personalize your home view. Pin your most-used devices, automations, and actions to the Favorites tab for easy access right when you open the app. View your Nest cameras and doorbell live feeds, and easily scan through event history. Set up and manage Routines in the Automations tab. And quickly edit any permissions in the consolidated Settings tab. Understand what’s going on at home with a glance. The Google Home app is designed to show you the status of your home and keep you up to date with what you may have missed. Check in on your home anytime and see a recap of recent events. Control your home from anywhere. Turn on the lights, adjust the thermostat, or get an alert when there’s a person or package at your front door. With Google Home for Wear OS, you can control your home right from your compatible smartwatch. A helpful home is a private home. Protecting your privacy starts with one of the world’s most advanced security infrastructures, which we build directly into Google products so they’re secure by default. And Google uses your compatible devices and data to make your home helpful, but only in the ways you allow. Visit the Google Nest Safety Center at safety.google/nest to learn more about how we protect your information and respect your privacy. * Some products and features may not be available in all regions. Compatible devices required.
All intellectual property rights, including trademarks and word marks, are the property of respective owners