85
good
Gopuff—Alcohol & Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
31%
Android
216 Reports
216 Reports
iOS unitQ Score
iOS User Feedback
69%
iOS
482 Reports
482 Reports
User Feedback
69%
iOS
482 Reports
482 Reports
31%
Android
216 Reports
216 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
Mar 30, 2025
Other apps might be better
Horrible app. Default tips at ridiculous amount (over $5) and customer service is really slow to respond. A lot of drivers drop of items at wrong locations many times.
Android
Mar 30, 2025
I tried to place and order and they got my location wrong. Went to cancel the order and they wouldn't give me a refund because it was less then a hour before the order could be delivered. They are scamming people. I would give them less then one star if I could.
Android
Mar 31, 2025
it's nice they have things no other apps do like cigarettes and some home items. and they are USUALLY fairly quick with no need to pay any fees to get it to you same day with in hour most times. (however there are times it takes 2 or 3 hours and or they cancel you.) HOWEVER and this is the important part: there are a LOT of times things are missing, damaged or incorrect and once in a while, no delivery at all, and only refund 2x then won't do anything says YOUR FAULT and your acct is suspicious
iOS
Mar 31, 2025
Delivery times are slow
Don't bother paying for extra fast delivery it will still take 30 min
Android
Mar 31, 2025
It's a scam. they don't have what they say, their customer service lies, they won't cancel unless it's more than an hour after the latest estimated time, which kept changing 8×. I waited two and a half hours for them to tell me the place was closed and they didn't have what I ordered last times I've ordered, there were problems, but I got my order eventually. Not this time SCAM I HAVE A SCREENSHOTS FOR WHEN THE APP DEVS COME HERE TO LIE. I also lost $ on the FAM+, and no refund on that. SCAM
iOS
Mar 31, 2025
Incompetent thieves!
Dishonest and corrupt with horrendous customer service. I had to go via my bank to get a refund for the products they never delivered! Unsubscribed and deleted the app - yet… they still tried (and failed as they were blocked) to take more money for my FAM account membership?! Even after the cancellation was confirmed!! Silly thieves! Thank you Revolut!! 🙏🏿🧡
iOS
Mar 31, 2025
It’s been over
It's been over 15 minutes and still haven't had a driver assigned. The store bagged my item right away
iOS
Apr 1, 2025
Worst service ever
I live next to the warehouse in Philly yet no matter how much I tip or how long I've paid for the subscription thing, they always put my delivery last in the route even and my deliveries always take like an hour and a half to 2 hours. WHAT AM I PAYING A SUBSCRIPTION FOR. All the customer service is outsourced to India and they literally never do anything other than throw prompt responses at you!!! Go puff was cool a few years ago but honestly at this point the quality of service has plummeted and the prices have increased. Obviously the owner is an awful person who doesn't care about his customers and I will never be using this service again.
Android
Apr 1, 2025
The gps tracking was a bit off, but the delivery was fast and the driver called me right when they arrived. Great service.
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want. YOUR FAVORITE ITEMS We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it. Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself. FROM EARLY ‘TIL LATE We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming. ORDER IN SECONDS, DELIVERED IN MINUTES Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast. NON-CONTACT DELIVERY We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way. WAYS TO PAY Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo. JOIN THE FAM Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions. EARN POINTS TO REDEEM REWARDS Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat. AWESOME CUSTOMER SERVICE Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call. NOW DELIVERING IN CALIFORNIA AND NYC California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips. Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project. Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.** * Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly. ** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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