85
good

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
Work at Gopuff? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Gopuff? Unlock additional insights
Android unitQ Score
Android User Feedback
29%
Android
184 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
442 Reports
User Feedback
71%
iOS
442 Reports
29%
Android
184 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
Nov 15, 2024
Promoting items from brand by a known rapist
Love go puff in terms of functionality , but there new “Tyson style” promo campaigns and featuring of Mike Tyson - a known rapists- products is abysmal . Especially considering current world circumstances - go puff is blatantly saying they want to contribute to the success of a rapist .
iOS
Nov 16, 2024
Don’t order
DO NOT EVER ORDER FROM THEM EVEN IF IT IS 3RD PARTY. THEY DO NOT HAVE CUSTOMER SERVICE AND THE DELIVERY TIMES ARE SOOOO INACCURATE!!! IF I CAN GIVE NEGATIVE 5 STARS I WOULD!!! I STILL NEVER ORDER FROM HERE AGAIN
iOS
Nov 16, 2024
Can’t complete order
Tried contacting support chat. Says to email. Tried restarting app. Tried using phone network over WiFi. No VPN. Checkout page just spins endlessly. Can't use PayPal. Can't use CC. Useless.
iOS
Nov 16, 2024
Theft
Go puff cancels the order and doesn't notify it's been re submitted so I placed a new order. They delivered the cancelled order without any notification it was in progress. The replacement order I placed was delivered before the cancelled one and I'm now stuck paying for both.
Android
Nov 17, 2024
Not sure which genius decided to make a delivery app which won't let you actually place an order maybe get some new IT people absolute joke
Android
Nov 17, 2024
Still not in my area but I'm getting ads for your app. 1 star until you are. Scrap that just read your reviews... OMG.. I will never buy from you even if you are in the area "soon ... Lol" . Hope you fail.
Android
Nov 17, 2024
Every day I get a new push notification for a deal and every time I try to claim it, the app says the deal could not be claimed and sends me to the home page. Stop sending me push notifications for deals that don't exist.
iOS
Nov 18, 2024
Poor customer service
Never received refund for damage goods
Android
Nov 19, 2024
I got to the screen to put in the 6 digits verification code and I put the right numbers in but it kept saying it was wrong! What the heck?!
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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