80
good
Gopuff—Alcohol & Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
32%
Android
240 Reports
240 Reports
iOS unitQ Score
iOS User Feedback
68%
iOS
499 Reports
499 Reports
User Feedback
68%
iOS
499 Reports
499 Reports
32%
Android
240 Reports
240 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
Feb 26, 2025
Fees are outrageous.
Drivers are great. Fees are wild
iOS
Feb 26, 2025
Gopuff Promotes fraudulent companies and products
Absolutely the worst app! It allows fraudulent services like Ykards, a useless company with no real product, to charge random amounts even after cancellation. Gopuff aggressively pushes Ykards, and a single click forces you into a purchase; this feels like a deliberate scam by both companies. Avoid at all costs! Also the support page is ultra unstable if you click on support the screen keep blinking in Gopuff and never lets you click anywhere
iOS
Feb 27, 2025
Drivers steal your food
Drivers mark your food and delivered and then steal it. Happened to me 3 times.
iOS
Feb 27, 2025
Fix your navigation
I'm 5 mins away from one of your locations. Your driver had 3 stops, me being one of them. Your navigation system has them passing me up first, going to the other two drops, only to circle back to me and finally have me as final drop location. Exceeding the est drop off time ? Make it make sense!
Android
Feb 27, 2025
Orders take way too long to deliver
Android
Feb 28, 2025
I googled where to get vapes and drinks delivered, and this popped up. I live in portland, and it said that they had it. Had to download the app to see what they had, just to not find what I'm looking for. This app doesn't have anything different from other delivery apps from what I've seen.
iOS
Feb 28, 2025
Took an hour to drop a package off 1/4 mile from my house.
I should have just done pickup. It won't let you change it if the drivers are talking too long and makes you wait a whole hour for a cancel. By that time they finally accept it in the last 5 minutes you can't cancel it. If you're close just do pickup. Don't do it if you plan to just do 20% and expect good service. They'll put you on the back burner obviously.
Android
Feb 28, 2025
They rarely have what I order and when they do it's only a couple at a time 👎 🙀😱LAME😿😮💨 👎
Android
Mar 1, 2025
My phone numbers' country code isn't supported. All I'll say is that I hope you go out of business.
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want. YOUR FAVORITE ITEMS We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it. Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself. FROM EARLY ‘TIL LATE We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming. ORDER IN SECONDS, DELIVERED IN MINUTES Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast. NON-CONTACT DELIVERY We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way. WAYS TO PAY Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo. JOIN THE FAM Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions. EARN POINTS TO REDEEM REWARDS Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat. AWESOME CUSTOMER SERVICE Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call. NOW DELIVERING IN CALIFORNIA AND NYC California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips. Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project. Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.** * Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly. ** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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