81
good

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
33%
Android
256 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
517 Reports
User Feedback
67%
iOS
517 Reports
33%
Android
256 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
Android
Jan 26, 2025
I Will be uninstalling the app. It used to be good 2020. I made an order and after paying for it I was told it would arrive six hours from my order time. I then wanted a refound and was told no refound till an hour after the items were delivered. So I took the loss and lost $11. I then made the same order the next day and was told the EXACT same thing. Now down $22. Customer service offered me an apology and $5. So i wouldn't bother with this app.
iOS
Jan 26, 2025
I am a huge Gopuff fan however; the title/website name is awkward, and not memorable.
If there is a story behind the name “GoPuff”, it should be made known to us users in order to create a memory flashpoint.
Android
Jan 27, 2025
The support team is awful they take 10-20 mins to answer and by that time you forgot you were waiting my first and last time using this app
iOS
Jan 27, 2025
Great options and reliable
I've been using Gopuff for years now. I even used to have them delivered to my bedroom window when I lived in an apartment on the bottom floor so my daughter cream, lol I would say here in California the only it stops delivering so early, but I definitely understand why
Android
Jan 28, 2025
Not working
iOS
Jan 28, 2025
Slow delivery times and horrible customer service
I highly recommend AGAINST this service. I live less than five minutes away from a Gopuff warehouse and the average time for delivery has been over 30 minutes, then they want to charge you an arm and leg in fees. Absolutely ridiculous. Their customer service is horrible and largely unhelpful. You can never reach anyone.
Android
Jan 28, 2025
Genuinely unusable, a blight on God's earth, made the worst night of my life even worse.
Android
Jan 29, 2025
Doesn't deliver
Android
Jan 29, 2025
To expensive for real!!!! Not wroth it in these days
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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