81
good

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
236 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
427 Reports
User Feedback
64%
iOS
427 Reports
36%
Android
236 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
Dec 16, 2024
Order Tracker non-functional
GoPuff STILL hasn't fixed their issue with the Order Tracker not accurately showing the status of the order you placed. Will be avoiding this app for awhile again...
Android
Dec 16, 2024
If anyone else gets threatened with a cancelled order for using EBT with no tip possible because you have no money. Pls contact me for a lawsuit. They can't deny service to disabled due to no tip. Don't want this issue don't accept EBT. Simple.
Android
Dec 16, 2024
Love what they stock and the convenience, but forget it if you need help. Their support all seems to be UK based and they just ignore messages. Hope you don't have issues with an order! They assume you have a UK phone number and require photographic proof. Don't know how you can submit photographic proof that they failed to include an item you paid for. They're good about 85% of the time. They'll respond to your review and say go to chat or DM them, but there's no way to follow through.
iOS
Dec 16, 2024
Thieves
I order for the first time on this app for groceries and I had a lady named Jessica go for my order and she passed my house and didn't even attempt to drop it off and took off with my groceries and customer service was no help I have been trying to contact someone about this and no help so I will never be ordering from here again
iOS
Dec 17, 2024
Doesn’t deliver to Dallas county areas.
I live in Seagoville in Dallas county. No delivery is available. So it's a 1/5 for me
iOS
Dec 17, 2024
Awful delivery, terrible customer service
I ordered at 12:45am. After about an hour of no contact, I reached out to an agent directly through the Gopuff app inquiring about my delivery, they asked me if I was ordering through Gopuff. Weird. I did not get my delivery until after 4 in the morning. At no point was I able to just cancel without losing my money, even after 3 hours of waiting. When I got my delivery my bag reeked so bad of cigarettes I had to put it outside. I tried reaching out to customer support again and they just kept giving me copy and paste answers from their FAQ I had to completely delete my account, I've been ordering from them for the last 5 years and delivery is always AT LEAST an hour long. Not worth it.
Android
Dec 19, 2024
I can't even set up a account. Sorry but your service is not good
Android
Dec 19, 2024
This app SUCKS! I can't even get it to let me sign up due to all the errors in the process. Cool concept, and im sure it would have been fun, but no can do...
Android
Dec 20, 2024
Continuously keep screwing up my order and not refunding 0/10 DO NOT RECOMMEND
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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