67
fair
GOV.UK ID Check | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
195 Reports
195 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
64 Reports
64 Reports
User Feedback
25%
iOS
64 Reports
64 Reports
75%
Android
195 Reports
195 Reports
GOV.UK ID Check - Latest Quality Issues
Android
Mar 29, 2025
Didn't work. what a palava 🙄
Android
Mar 29, 2025
does not work
Android
Mar 29, 2025
app doesn't work. can't be linked to account despite being on an up to date recent mobile device. no options for resolution.
iOS
Mar 31, 2025
Horrible
I've spent 2 hours on this and have problems. I am fairly tech savvy. Do you really want people visiting?
iOS
Mar 31, 2025
Some kind of bug…
It won't go past the first page. I tap on “Continue” and nothing happens. I've used the app a few times before and it's worked. I don't know what's wrong now. Btw my internet connection is very stable. Please fix it as it was very reliable when it actually worked. Thanks!
Android
Apr 1, 2025
It crashed the first time I tried. but worked well the second time.
Android
Apr 1, 2025
basically all good easiest app to use not now the app asks for the 4 digit code every one is invalid appears half buried so i can only use on laptop. cache cleared re installed this ones on you
Android
Apr 2, 2025
What a crock of rubbish, open the app, goes to a browser with a button, goes back to the app, tells me to reopen the browser and click a link that doesn't exist on a page that it doesnt actually direct you to.. Rather than supply a link to the page u directly need it tries to explain the page you want. Which when searching doesnt have the button you want. Just let people log in with their details and not jump through hoops. Pathetic like the rest of the government.
Android
Apr 2, 2025
after confirmation via the app it did not update the information to the computer website
GOV.UK ID Check - Product Description
The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID. Before you start You can use any one of the following: • a valid UK photocard driving licence • a valid passport with a biometric chip • a valid UK biometric residence permit (BRP) You will need: • a well-lit area so that you can take a good quality photograph • an iPhone 6s or higher • iOS 13 or higher How it works If your photo ID is a driving licence you will: • take a photo of your driving licence • scan your face using your phone If your photo ID is a passport you will: • take a photo of your passport • scan the biometric chip in your passport using your phone • scan your face using your phone If your photo ID is a BRP you will: • take a photo of your BRP • scan the biometric chip in your BRP using your phone • scan your face using your phone What happens next The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. Privacy and security Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.
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