76
good

GOV.UK ID Check | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
81 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
35 Reports
User Feedback
30%
iOS
35 Reports
70%
Android
81 Reports
GOV.UK ID Check - Latest Quality Issues
iOS
Dec 17, 2024
Poorly designed
Yesterday i was able to scan the QR code. Today i cannot scan it anymore. NFC scan is not working on both Google pixel and iphone 11
Android
Dec 18, 2024
Although I input all details entirely correctly and took a photo of my UK passport and scanned my face using the front camera the identification would not work. The same issue happens on the GOV.UK site. Once again - all my UK passport and UK driving licence details were out entirely correct and it still will not work.
iOS
Dec 18, 2024
Not good
What an issue . Having to remove glasses and passport picture .big issues
iOS
Dec 18, 2024
Interesting but not refined
Getting the app to scan my passport gave me a conniption!
iOS
Dec 19, 2024
Cannot using qr code
Horrible app.
Android
Dec 20, 2024
Poorly instructed steps
iOS
Dec 21, 2024
Fiddly face scan
The face scan is too fiddly and sensitive - especially for someone who normally wears spectacles.
Android
Dec 21, 2024
instructions not clear enough
Android
Dec 22, 2024
problems with phone NFC don't allow a simple retry with another phone...
GOV.UK ID Check - Product Description
The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID.

Before you start
You can use any one of the following:
• a valid UK photocard driving licence 
• a valid passport with a biometric chip
• a valid UK biometric residence permit (BRP)

You will need:
• a well-lit area so that you can take a good quality photograph 
• an iPhone 6s or higher
• iOS 13 or higher

How it works
If your photo ID is a driving licence you will:
• take a photo of your driving licence
• scan your face using your phone

If your photo ID is a passport you will:
• take a photo of your passport
• scan the biometric chip in your passport using your phone
• scan your face using your phone

If your photo ID is a BRP you will:
• take a photo of your BRP
• scan the biometric chip in your BRP using your phone
• scan your face using your phone

What happens next
The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. 

Privacy and security
Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.
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