67
fair
GOV.UK ID Check | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
134 Reports
134 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
62 Reports
62 Reports
User Feedback
32%
iOS
62 Reports
62 Reports
68%
Android
134 Reports
134 Reports
GOV.UK ID Check - Latest Quality Issues
Android
Jan 26, 2025
Iv downloaded the app but it keeps telling me do the same process again , leading me in circles.
iOS
Jan 26, 2025
Logging on to HMRC portal
Most annoying time consuming way to gain access to a portal that you are made to use
Android
Jan 26, 2025
Usual government facilty. Wont install on my samsung phone and therefore can not use
iOS
Jan 26, 2025
Difficult to use
The app is awful - I spent ten minutes trying to get it to scan my passport and it completely failed. Dreadful.
iOS
Jan 27, 2025
Difficult to use app
We tried 4 times just to make it work.
Android
Jan 28, 2025
Amazing in theory, abysmal in practice. I've been going around in circles just trying to link the app with my account! One week later and I'm unable to authenticate myself using my fancy new passport. The app simply gives up, much like the website. Please sort this out, as it would be amazing for everyone if it simply worked as designed!
iOS
Jan 28, 2025
Useless
Couldn't scan my passport ID. Tried several times, useless.
Android
Jan 28, 2025
I can't get it to work. It says I need a QR code to sign in. There is no sign of that in the website (I used the find function and QR was never used). It gives you a help link ...that tells me I need a QR code...
Android
Jan 28, 2025
Stupid app won't link with my phone
GOV.UK ID Check - Product Description
The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID. Before you start You can use any one of the following: • a valid UK photocard driving licence • a valid passport with a biometric chip • a valid UK biometric residence permit (BRP) You will need: • a well-lit area so that you can take a good quality photograph • an iPhone 6s or higher • iOS 13 or higher How it works If your photo ID is a driving licence you will: • take a photo of your driving licence • scan your face using your phone If your photo ID is a passport you will: • take a photo of your passport • scan the biometric chip in your passport using your phone • scan your face using your phone If your photo ID is a BRP you will: • take a photo of your BRP • scan the biometric chip in your BRP using your phone • scan your face using your phone What happens next The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. Privacy and security Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.
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