fair

GOV.UK ID Check | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

68%

Android
91 Reports

iOS unitQ Score

iOS User Feedback

32%

iOS
42 Reports

User Feedback

32%

iOS
42 Reports

68%

Android
91 Reports

GOV.UK ID Check - Latest Quality Issues

iOS

Nov 14, 2024

Rubbish

Absolute rubbish and a waste of time. Did everything it asked correctly and everything was submitted until the end, every time it kept saying something went wrong and tried to start the process up from the very beginning to even signing in. Service is meant to be available until 11:30 p.m. Maybe they went home early. Don't waste your time.

iOS

Nov 15, 2024

Time consuming, but thorough

This is pretty slick, but is hard to use even under controlled circumstances. On the other hand, it would be hard to fake, which is good

Android

Nov 15, 2024

Tortuous! The process took nearly an hour to complete with many restarts and re-scans. Awful!

iOS

Nov 15, 2024

Scanning for id

Process to long not really suitable for disabled people with shaky hands when trying to use mobile phone why can't it be done on tablet

Android

Nov 15, 2024

great idea, too clunky

Android

Nov 15, 2024

Terrible not working properly

Android

Nov 16, 2024

Can't link devices

Android

Nov 17, 2024

froze 1st time

Android

Nov 19, 2024

Too long-winded

GOV.UK ID Check - Product Description

The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID.

Before you start
You can use any one of the following:
• a valid UK photocard driving licence 
• a valid passport with a biometric chip
• a valid UK biometric residence permit (BRP)

You will need:
• a well-lit area so that you can take a good quality photograph 
• an iPhone 6s or higher
• iOS 13 or higher

How it works
If your photo ID is a driving licence you will:
• take a photo of your driving licence
• scan your face using your phone

If your photo ID is a passport you will:
• take a photo of your passport
• scan the biometric chip in your passport using your phone
• scan your face using your phone

If your photo ID is a BRP you will:
• take a photo of your BRP
• scan the biometric chip in your BRP using your phone
• scan your face using your phone

What happens next
The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. 

Privacy and security
Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.

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