74
good
Grab: Taxi Ride, Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
8454 Reports
8454 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
1140 Reports
1140 Reports
User Feedback
12%
iOS
1140 Reports
1140 Reports
88%
Android
8454 Reports
8454 Reports
Grab: Taxi Ride, Food Delivery - Latest Quality Issues
Android
Nov 19, 2024
error log in
Android
Nov 19, 2024
Left my phone in a grab taxi, and the app is designed such that you need the original device to contact the driver. You can't log in on the website or another device because it requires you to authenticate via your phone app. Contacted the customer service via phone and email. No response for over a month, then they close the ticket on you. The driver turned my phone off after 30 minutes, and I lost the phone and data.
Android
Nov 19, 2024
Waited for ages to just get one order!
Android
Nov 20, 2024
Ridiculously difficult to book cargo especially when under time constraint. Asks for too much information, when its all finally filled up, nothing happens, and it wont submit
Android
Nov 20, 2024
Place a delivery order, on the app does not display personal and business accounts. When I wanted to issue a VAT invoice, I said that it was because it was placed by an individual, so there was no invoice. The account has also set up VAT invoicing. The app is too bad
Android
Nov 20, 2024
They always cancel and wants us to pay more
Android
Nov 20, 2024
The service is expensive to ship food, all workers are evil, but the fee is equal to the lunch box, so the order has been delivered for a long time, and slowly no one uses it anymore, too much pressure on the price, too inconvenient
Android
Nov 20, 2024
Terrible app, always defaults to grab pay wallet when doing transaction made me pay double for my grab ride.
Android
Nov 20, 2024
No customer service rep will ever get back with if file a dispute and still has a grabpay credits they disable your account never gets back to u ur money was stolen by grab. Services suck. u keep encouranging people to tell about unauth charges then we tell u, u stole from us...
Grab: Taxi Ride, Food Delivery - Product Description
Get everything you need with Grab — the leading ride-hailing, taxi, food delivery, and grocery app in Southeast Asia. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. Grab offers various ride-hailing options, including 4-wheel and 2-wheel rides, and taxi booking. There’s also a diverse range of services including food order delivery from restaurants, prompt package delivery, and groceries from supermarkets, making it a leading delivery platform. From ride-hailing to food and grocery delivery, Grab is your one-stop app for all your everyday needs in Southeast Asia. Book a ride for any occasion and budget Order a ride on Grab, the top ride-hailing and taxi app in Southeast Asia. Choose from a variety of transport modes, including cars, motorbikes, and buses, and get matched with a professional driver in minutes. Food delivery for any craving GrabFood: a leading food delivery app that allows you to easily order food from your favourite restaurants and get it delivered to your doorstep, making it convenient and hassle-free Conveniently order food and groceries for delivery GrabMart is a convenient food delivery app that allows you to order groceries and handpicked fresh produce from your favourite supermarket. Secure and seamless cashless payments GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services, such as food and grocery delivery and taxis, as well as at local merchants Reliable on-demand package delivery GrabExpress: Order affordable, fast, and reliable courier service with insurance for your items Rewards for using Grab GrabRewards: Order food, ride and earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalog Grab is the only ride-hailing and food-delivery app you need. Whether you are searching for a taxi app, express food delivery, or grocery delivery, Grab has got you covered. In addition to our renowned ride-hailing, taxi, and food delivery services, we also strive to promote economic empowerment for everyone in the region. We provide financial services such as wealth management, lending, cashless payments, and insurance. Find out more about us at www.grab.com. Grab offers the ability for users to receive personalized targeted advertising, offers, and updates from Grab and its partners and communications/advertising from certain third-party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.
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