90
epic

Great Clips Online Check-in | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Lifestyle
Work at Great Clips? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Great Clips? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
234 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
68 Reports
User Feedback
23%
iOS
68 Reports
77%
Android
234 Reports
Great Clips Online Check-in - Latest Quality Issues
Android
Mar 25, 2025
couldn't change stores after I moved. not intuitive.
Android
Mar 26, 2025
I used this app in 2023 and then in 2024, it says that the Mt Vernon, Il location On-line Service is not available. I showed my phone to the girl working there the day I walked in to get my haircut and she said that other customers were able to use it on their phones. She then said to update the app. I did do that and still nothing. I have a Samsung 23 phone. Why can't I use the app?
iOS
Mar 26, 2025
Slow app. Inconsistent
Wait list is a gimmick. 6 people in salon and estimate for haircut is zero minutes. Online app says no wait!!
Android
Mar 26, 2025
It's deeply annoying and unnecessary that we either have to download an app or wait for hours as a walk-in. Make a functional website instead of outsourcing storage to our devices while harvesting our data.
Android
Mar 26, 2025
Gave an example estimated wait time of 20 minutes, in reality it was 50. Drove across town because I needed the haircut, not that I needed lied too
Android
Mar 28, 2025
not always 100% accurate due to unchecked in patrons at location, but saves you a spot so you don't have to wait as long.
iOS
Mar 28, 2025
Never open on time
Newberrytown Pa Never open on time phone don't work answer machine full. What kind of business is this.
iOS
Mar 29, 2025
Web site
Been at it for 10 minutes so far, still can't check in
iOS
Mar 29, 2025
Limited online check-in window
I like Great Clips, and I love the stylists at my location, but online check-in through the app could be greatly improved. First of all, it doesn't take many check-ins before a store with only a couple stylists to have a >120 minute wait-time. Once that is exceeded, NO ONE can check-in online until the wait time is reduced. Secondly, if you do manage to check-in online, and are not at the store within 15(?) minutes when they holler for you, they don't just pass you up for the next person in line; the system REMOVES your check-in. And you get to start over. Yay!
Great Clips Online Check-in - Product Description
WHAT IS ONLINE CHECK-IN? 
Online Check-In saves you time by seeing estimated wait times for hair salons near you. From there, just pick your favorite salon, and get on the waitlist from wherever you are. 

FEATURES:
-Check estimated wait times based on current conditions in the salon and updates in real time.
-Online Check-In: You save time by checking in to the salon ahead of time - saving your place in line.
-ReadyNext®: Get text alerts to notify you when your estimated wait time reaches 15 minutes as your cue to head to the salon.
-Save your favorite hair salon so it’s even quicker next time you check in! 

HOW TO USE:
-Tap the Search icon
-Pick a hair salon near you
-Tap the Check In button
-Enter your name and phone number
-Tap Check In again to be added to the wait list – no login, email, or profile required. 
-Let the salon know when you arrive.

After you check in, you can watch your estimated wait time countdown and arrive at the salon when it's nearly your turn to get your service.

ESTIMATED WAIT TIME
Estimated wait times assume you are getting the next available stylist. You can request a stylist upon arrival at the salon but your wait may be longer. For safety and privacy reasons, we do not publish stylist schedules.

WHEN IS ONLINE CHECK-IN AVAILABLE?
Customers can check in online during the hours the salon is open. Online Check-In will not be available during the first five minutes a salon is scheduled to be open. This gives customers who are physically in the salon when it opens a chance to be checked in and have their names added to the waitlist. We accept online check-in up until 30 minutes before closing time. You can still get a haircut at closing time, you just can't check in on the app.

CAN I USE ONLINE CHECK-IN FOR MORE THAN A HAIRCUT?
Yes, you can use Online Check-In for all services except perms and formal updos. Please note that not all salons offer perms. And, most salons require an appointment for these services, so please call the salon to inquire.

WHAT DO I DO IF I DON’T HAVE A MOBILE DEVICE?
You can check in from any device that has internet (a smartphone, iPad, computer, etc.). Go to greatclips.com, click on Find a Salon or Check In. Enter your postal code or address and you'll be using Online Check-In in no time! If you don't have an Internet connection, you can always walk right in to any salon and add your name to the list.

WHEN SHOULD I ARRIVE AT THE SALON?
After you've checked in online, you will see what place you are in on the waitlist. You'll want to arrive to the salon before you are next in line. If you'd like to receive a text message when your estimated wait time reaches 15 minutes, you can sign up for ReadyNext® text alerts. Once you arrive at the salon, let the stylists know you're there, and they will confirm your information and finish your check in.

WHAT HAPPENS IF I ARRIVE LATE?
We understand: Things happen! Don't worry if you lose your keys, spill something, or get stuck in traffic. We'll keep your name on the list for a short period of time.

HOW DO I CANCEL MY CHECK IN?
Once you are checked in, the salon will appear on the home screen. Cancel at any time by tapping Cancel check-in.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners