92
epic

Great Clips Online Check-in | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Lifestyle
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30-Day Trend
 
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Epic
Work at Great Clips? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
252 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
58 Reports
User Feedback
19%
iOS
58 Reports
81%
Android
252 Reports
Great Clips Online Check-in - Latest Quality Issues
iOS
Jan 13, 2025
Coupons
I wish there would be coupons offered on this app that I could use at my favorite Great Clips
Android
Jan 16, 2025
Never fails to crash when I'm trying to log in. Getting a haircut shouldn't be this difficult
iOS
Jan 17, 2025
Inline time not right
I will check in with 30 minute wait, ends up being an hour. Rarely have I gotten in when I expect.
iOS
Jan 18, 2025
Fail
I've had a few successful appointments with this app but also a total fail where I checked in, received the text message it was time to go to the salon, only to arrive there and discover my name wasn't on their list. Meanwhile the app reset and I was kicked out of my checkin and was going to have to start all over and wait an hour. Completely destroys the purpose of the app if giving customers a place in a virtual line. And they don't even give the salon visibility into who may have been deleted off their list, so they couldn't see that I'd done everything I was supposed to but got messed over by their app. Bad, bad experience.
Android
Jan 19, 2025
can't seem to make an appointment with the app
iOS
Jan 21, 2025
Terrible App - It Does Allow to Book Appointments Days in Advance
My hair stylist has been cutting my hair for five years, and she recently switched to Great Cuts. Her prior salon allowed me to book appointments in advance. This App is 100% focused on walk-ins. Without the ability to pre-book appointments, I now must change stylists. This App caused my stylist to lose a long time customer today, and took 💵 out of her pocket. Shame on whoever thought this App would work for regular customers.
iOS
Jan 25, 2025
Excellent! with one criticism
Please consider adding Stylist selection. Personally I can manage communicating that I have a preferred stylist, but I also have no idea if they are even working the day I'm hoping to get trimmed. Some I'm sure it is awkward to ask for a specific stylist without the feeling of being rude. Then there's the making the trip just to learn the stylist who has trimmed your hair the last several times isn't even there and now you have to establish rapport with yet another stylist. This is a common feature among many franchises. Hoping the project management and devs can at least consider this implementation.
Android
Jan 26, 2025
Horrible system, they just skip over you even though you check in on app. They don't pay attention, they lost a customer.
Android
Jan 27, 2025
Works well. Just wish spelling was correct. Likely just applies American English instead of providing region English where appropriate.
Great Clips Online Check-in - Product Description
WHAT IS ONLINE CHECK-IN? 
Online Check-In saves you time by seeing estimated wait times for hair salons near you. From there, just pick your favorite salon, and get on the waitlist from wherever you are. 

FEATURES:
-Check estimated wait times based on current conditions in the salon and updates in real time.
-Online Check-In: You save time by checking in to the salon ahead of time - saving your place in line.
-ReadyNext®: Get text alerts to notify you when your estimated wait time reaches 15 minutes as your cue to head to the salon.
-Save your favorite hair salon so it’s even quicker next time you check in! 

HOW TO USE:
-Tap the Search icon
-Pick a hair salon near you
-Tap the Check In button
-Enter your name and phone number
-Tap Check In again to be added to the wait list – no login, email, or profile required. 
-Let the salon know when you arrive.

After you check in, you can watch your estimated wait time countdown and arrive at the salon when it's nearly your turn to get your service.

ESTIMATED WAIT TIME
Estimated wait times assume you are getting the next available stylist. You can request a stylist upon arrival at the salon but your wait may be longer. For safety and privacy reasons, we do not publish stylist schedules.

WHEN IS ONLINE CHECK-IN AVAILABLE?
Customers can check in online during the hours the salon is open. Online Check-In will not be available during the first five minutes a salon is scheduled to be open. This gives customers who are physically in the salon when it opens a chance to be checked in and have their names added to the waitlist. We accept online check-in up until 30 minutes before closing time. You can still get a haircut at closing time, you just can't check in on the app.

CAN I USE ONLINE CHECK-IN FOR MORE THAN A HAIRCUT?
Yes, you can use Online Check-In for all services except perms and formal updos. Please note that not all salons offer perms. And, most salons require an appointment for these services, so please call the salon to inquire.

WHAT DO I DO IF I DON’T HAVE A MOBILE DEVICE?
You can check in from any device that has internet (a smartphone, iPad, computer, etc.). Go to greatclips.com, click on Find a Salon or Check In. Enter your postal code or address and you'll be using Online Check-In in no time! If you don't have an Internet connection, you can always walk right in to any salon and add your name to the list.

WHEN SHOULD I ARRIVE AT THE SALON?
After you've checked in online, you will see what place you are in on the waitlist. You'll want to arrive to the salon before you are next in line. If you'd like to receive a text message when your estimated wait time reaches 15 minutes, you can sign up for ReadyNext® text alerts. Once you arrive at the salon, let the stylists know you're there, and they will confirm your information and finish your check in.

WHAT HAPPENS IF I ARRIVE LATE?
We understand: Things happen! Don't worry if you lose your keys, spill something, or get stuck in traffic. We'll keep your name on the list for a short period of time.

HOW DO I CANCEL MY CHECK IN?
Once you are checked in, the salon will appear on the home screen. Cancel at any time by tapping Cancel check-in.
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