14
poor
Great Western Railway | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
17 Reports
17 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
34 Reports
34 Reports
User Feedback
67%
iOS
34 Reports
34 Reports
33%
Android
17 Reports
17 Reports
Great Western Railway - Latest Quality Issues
Android
Nov 8, 2024
Great but keeps logging me out which is very frustrating when you're about to go through a ticket barrier! I use a proper secure password so having to get logged back in is a massive faff when you're in a hurry. Why not support fingerprint login or something? And why do you need to keep logging people out anyway? Please address this, it's obviously one of the biggest pain points based on other reviews.
Android
Nov 10, 2024
OK for buying tickets but has a habit of logging out just as you're going through the barriers! I switched to using other train apps for a few months, hoping the GWR app would improve but went back to using it and once again I'm left fiddling around trying to log back into an app in order to catch a train. No access to fingerprint recognition either. Also it does not remember my rail card (Cross Country does). I now put my tickets in my Google wallet which solves the problem of the app closing
iOS
Nov 10, 2024
It is decent for a public transport application
Works as intended, but doesn't do more than that
iOS
Nov 10, 2024
Keeps crashing
The app keeps crashing and even when it does work it keeps logging me out.
iOS
Nov 11, 2024
Constantly crashes
For about the past month, the app crashes within a couple seconds of opening it - I can't check live times, buy tickets, view tickets, or do anything! It happens constantly, making it unreliable and impossible to use.
iOS
Nov 14, 2024
No buffet car !! Rarely hot coffee available at seat side but lovely staff!
I travel regularly on GWR and whilst GWR has far superior coffee to other train companies on more than 50% journeys taken in the last 2 years the trolley is either not available at all or the hot water is not working or by the time they have got to my carriage the hot water has run out. Often the train is over crowded so that the trolley can't get through. Having spoken to many of GWR's lovely staff they, and many passengers prefer a counter service where passengers can choose when to order coffee etc rather than waiting for 3 hours for the trolley to appear . The trolleys look very heavy and can't be moved easily. Recently the Penzance train has been made up of two 5 carriage trains. Bad luck if you get in the one that doesn't have the trolley! I have always found GWR staff friendly, helpful and patient, especially considering the frequent difficulties of delayed and cancelled trains, which is beyond their control
Android
Nov 14, 2024
Slowest app I've ever used, doesn't remember your railcard, you have to add it every time, doesn't keep you logged in either. Can't by more than one ticket in a session or it crashes. Basically the only reason I use it is to avoid the admin fees of trainline, but it's a far worse user experience.
iOS
Nov 15, 2024
Does not work
Standing in multiple stations, all I get is an error that says failed to load network
iOS
Nov 18, 2024
Cannot log in
Error msg: Technical issue Deleted & re-download all but same error occur.
Great Western Railway - Product Description
Use the Great Western Railway app to plan your next journey and book train tickets with ease. Key features: Book train tickets • Purchase train tickets across all networks to anywhere in Britain • Save up to 50% with an Advance train ticket; compared to standard Anytime fares • No booking or card fees • Store mobile train tickets in-app to use straight-away • Convenient home screen widget for ease of access to your tickets for travel today Check live train times • View departure and arrival times for all National Rail services • Check live train timetables and platform numbers • View facilities and how busy it is onboard with live loading data • Save your frequent journeys for ease of checking again later • Keep updated with live GWR network information provided on the home screen Download now and plan your next train journey. -- Information to note: You’ll need to create an online GWR account or sign-in before you can purchase your train tickets. Got a question? Here’s our FAQs: https://www.gwr.com/help-and-support/faqs Need to get in touch? Find the best way to here: https://www.gwr.com/help-and-support/contact-us Follow us on Twitter: @GWRHelp Learn more about us at https://www.gwr.com/
All intellectual property rights, including trademarks and word marks, are the property of respective owners