48
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
72 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
12 Reports
User Feedback
14%
iOS
12 Reports
86%
Android
72 Reports
Green Dot - Mobile Banking - Latest Quality Issues
iOS
Dec 13, 2024
HELP!
The app doesn't let me login in anymore makes me wait for days just to login back into and constantly says there was a problem connecting to green dot please fix soon thank you .
Android
Dec 15, 2024
Green Dot has always been a great app. Lately I'm having issues with the app not allowing me to view transactions or press any of the buttons. I tried updating the app but there isn't an option to do it.
Android
Dec 16, 2024
Horrible won't use again having trouble getting my 550 dollar refund never again
Android
Dec 17, 2024
Almost $8 monthly fee for a prepaid debit card....so I tried opening a account so I can order something online also I was going to use it to pay for a Uber ride home. Screw this prepaid rip off card. I try to activate it and says unable to activate. I call customer support and it ask me to put in the 16digit number for the card I'm calling about. I can't even register it so it won't even recognize!! It just says to call back when I get the correct info. Rip off!!
Android
Dec 17, 2024
I can't talk to a person
Android
Dec 20, 2024
Can't avate my green dot card on line
Android
Dec 20, 2024
GREEN DOT IS TERRIBLE!!! IT HAS HORRIBLE SERVICE, A HORRIBLE ONLINE CALLING CENTER. IT HAS ATON OF LIMITS ON THE CARD CAN ONLY SPEND UP TO $200 AT A TIME. NOT ALOT TO SPEND YOUR OWN MONEY.. DONT USE GREENDOT!
Android
Dec 22, 2024
OMG I had the most horrible experience with GreenDot. I couldn't activate my card. Went online and had to download the app plus create an acct which asked for all your personal info SS# and get this your tax return and how you file info. Since I had purchased a card it now had my money so I had no choice but to enter all my information and still couldn't activate the card!! Being super frustrated I ended up calling customer service and that was a total nightmare. This won't let me enter anymore
Android
Dec 23, 2024
Horrible Your charging me our of the blue when my account was closed around 3 4 years ago.
Green Dot - Mobile Banking - Product Description
Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has managed 67 million accounts to date.

Enjoy a range of features across our collection of Green Dot cards including:

Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹
Send money & pay bills3
Deposit cash using the app4
Enjoy no minimum balance requirement
Additional features available across select Green Dot cards:

Access a free ATM network. Limits apply.⁷
Overdraft protection up to $200 with opt-in & eligible direct deposits2
Earn 2% cash back on online and mobile purchases⁵
Save up money in the Green Dot High-Yield Savings Account and earn 2.00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!⁶
The Green Dot app is the most convenient way to manage your account.

Register/activate a new card
View balance and transaction history
Lock/Unlock your account
Deposit checks from your mobile phone
Works with mobile payment options including Apple Pay
Set up account alerts
Access chat customer support
Visit GreenDot.com to learn more.

Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features.

¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.

² Opt-in required. $15 fee may apply for each purchase transaction not repaid within 24hrs of authorization of first transaction that overdraws account. Overdrafts paid at our discretion.  Fees, terms, and conditions apply.  Log into your account and refer to your Account Agreement to check feature availability.

³ Active personalized card required. Limits apply.

⁴ Limits and fees apply. See app for participating retailers.

⁵ Available on our Green Dot Cash Back Visa® Debit Card. Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing.

⁶ Available on our Green Dot Cash Back Visa® Debit Card. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of July 2023. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions.

⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

 Technology Privacy Statement: https://m2.greendot.com/app/help/legal/techprivacy

 Terms of Use: https://m2.greendot.com/legal/tos
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