30
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
Work at Green Dot Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
65 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
18 Reports
User Feedback
22%
iOS
18 Reports
78%
Android
65 Reports
Green Dot - Mobile Banking - Latest Quality Issues
Android
Nov 12, 2024
I bought a green dot debit card and the app won't let me register the card and I put 20 dollars on it
Android
Nov 13, 2024
very hard making up a account
Android
Nov 13, 2024
I can't click on anything on my account. This is happening way to many times about ready to close my account
Android
Nov 13, 2024
Someone took 28 $ off my card and they wouldn't do anything.
Android
Nov 14, 2024
Can't get it activated
iOS
Nov 15, 2024
Log in answer
I Can't Log In. in the App
iOS
Nov 16, 2024
Logging in
It's my first time using this app and it's gone pretty well. Except for the whole logging in problem. I made my User ID and password and tried logging in to the app and I got a message saying to “Log into GreenDot.com”, and I did. I tried again in the app but I still get the same message.. maybe I'm just slow and what am I supposed to do ??
iOS
Nov 16, 2024
TRRASHH Does not work
ZEROO! App does not work and customer service is beyond poor the call center is in India or phillipines ridiculously difficult communication, therefore they hang up on you MORONS
iOS
Nov 18, 2024
Horrible customer support and got 100s$ of dollar in fees
Customer support is a joke to start they declined my card at the store when I had more then enough funds and they just told me to ask the store why since .. anytime. I go to support it's been horrible and not helpful.. as well I had been told you are not charged if you run it as credit well I got a ton of fees/charges anyways and when I asked why when I ran as credit they said that's the fee for membership again this was not what I told when I got the card.. horrible company
Green Dot - Mobile Banking - Product Description
Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has managed 67 million accounts to date.

Enjoy a range of features across our collection of Green Dot cards including:

Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹
Send money & pay bills3
Deposit cash using the app4
Enjoy no minimum balance requirement
Additional features available across select Green Dot cards:

Access a free ATM network. Limits apply.⁷
Overdraft protection up to $200 with opt-in & eligible direct deposits2
Earn 2% cash back on online and mobile purchases⁵
Save up money in the Green Dot High-Yield Savings Account and earn 2.00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!⁶
The Green Dot app is the most convenient way to manage your account.

Register/activate a new card
View balance and transaction history
Lock/Unlock your account
Deposit checks from your mobile phone
Works with mobile payment options including Apple Pay
Set up account alerts
Access chat customer support
Visit GreenDot.com to learn more.

Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features.

¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.

² Opt-in required. $15 fee may apply for each purchase transaction not repaid within 24hrs of authorization of first transaction that overdraws account. Overdrafts paid at our discretion.  Fees, terms, and conditions apply.  Log into your account and refer to your Account Agreement to check feature availability.

³ Active personalized card required. Limits apply.

⁴ Limits and fees apply. See app for participating retailers.

⁵ Available on our Green Dot Cash Back Visa® Debit Card. Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing.

⁶ Available on our Green Dot Cash Back Visa® Debit Card. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of July 2023. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions.

⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

 Technology Privacy Statement: https://m2.greendot.com/app/help/legal/techprivacy

 Terms of Use: https://m2.greendot.com/legal/tos
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