69
fair
Greyhound: Buy Bus Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
105 Reports
105 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
10 Reports
10 Reports
User Feedback
9%
iOS
10 Reports
10 Reports
91%
Android
105 Reports
105 Reports
Greyhound: Buy Bus Tickets - Latest Quality Issues
Android
Mar 26, 2025
hahahhhahahaahahahaaha. one of the worst consumer services I have ever seen . cost me 1k in unexpected charges the last time I used you and no help was offered whatsoever. the only reason I wasn't stranded in a strange city was due to one of your employees going above and beyond to get me closer back home. so in summary took a 3 day trip through the dirty south incurred 1k in extra charges for lodging and Ubers and never made it to my destination in Colorado . do yourself a favor. fly or drive.
Android
Mar 28, 2025
very bad driver did not inform me to get off in St Paul to catch the other bus therefore I Lost 4 hrs plus purchase of another ticket
iOS
Mar 28, 2025
Flix is NOT Greyhound
I wrote a review before praising them for such good drivers. Now I'm writing down to the fact this is the second time FLIX have stolen my money (which was cancelled) still waiting on refund and now Greyhound and Flix cancelled many other passengers trip because of lack of drivers. We were told to rebook which at the time Greyhound customer svc told me to contact Flix but I purchased my ticket at the Greyhound Kiosk station. Corporates lack of help and poor customer service to passengers is totally unacceptable. I called Flix which the automated system kept hanging up and Gh then proceeded to say go to tbe app. I was furious. While speaking to Flix customer svc “ finally after 4 tries” I asked for a refund and to cancel my trip so i may return home, Customer svc only wanted to refund by voucher which my return trip was cheaper and the rest would be on hold for a later date. My trip was a family emergency and they totally disregarded passengers who booked the times they booked to arrive at their destinations. Please let me not talk about how FLIX is connected to Greyhound but NOT Greyhound when Passengers seek help. Fix your Flix and I promise to NEBER Book thru Flix (which i never did) again.
iOS
Mar 28, 2025
Greyhound is a Disaster! Same Scam Twice!
Greyhound is the worst transportation company I've ever used. This is the second time they have left me stranded with no solution. I missed my bus by just 10 minutes, called customer service, and they sent me to a website to manage my reservation… but the website doesn't even work! I called again, and they just hung up on me, leaving me completely stuck with no answers or options. This is not just a mistake—it's complete disrespect for customers. They don't care about your time, your money, or your situation. If you want to risk getting stranded with no help, go ahead and use Greyhound. If not, avoid this company at all costs!
Android
Mar 30, 2025
I can't purchase tickets on the app because it says it's not supported, and that I should do it on their website. It's very inconvenient considering that there's NO OTHER WAY to buy Greyhound tickets but online!!!
Android
Mar 31, 2025
was a good experience going to Decatur. return was frustrating as the bus was late approximately 50 minutes. nice drivers.
Android
Apr 1, 2025
No availability to confirm my passenger actually got on the bus. anybody could be on their if you're drivers don't confirm tickets. In this computer age I find it unexceptable who is on the bus.
Android
Apr 1, 2025
poor service and maintenance. first they delayed bus for hours and then they say it's cancelled
Android
Apr 2, 2025
it doesn't let reserve My ticket for Friday it says I have to pay now it's a 12 hour time to go pay for it it doesn't give me the cash option to use at all
Greyhound: Buy Bus Tickets - Product Description
Book low-fare bus tickets with more options With the free, refreshed, and enhanced Greyhound app, you have more bus trip options, same low fares, and more new features than ever before. • Bus Trip Schedules – More options! Now you can see and book both Greyhound and FlixBus carrier schedules. More schedules mean more low fares on bus trips. • Seat Assignments – Choose the seat on the bus that you like the best. Want a window – sounds great. More of an aisle person – the choice is yours. A fee applies to select your preferred seat, or we’ll choose one for you • Show your ticket directly from the app. No more checking in, no more printing a ticket. Simply show the driver the QR code of your ticket in the app. • Live trip updates – all from the app in the palm of your hand • App only discount offers. We like it when you use our app, that’s why we send out app only email offers Some of our over 1900 bus routes across North America include: • Albany, NY to New York, NY • Atlanta, GA to Dallas, TX • Atlantic City, NJ to New York, NY • Boston to New York, NY • Chicago, IL to Minneapolis, MN • Dallas, TX to Houston, TX • Houston, TX to San Antonio, TX • Las Vegas, NV to Los Angeles, CA • Los Angeles, CA to Phoenix • Miami, FL to New York, NY • New York NY to Philadelphia, PA • San Antonio, TX to Monterrey, Mex For details on what personal information we collect and for what purpose, your privacy rights and how to exercise them, visit https://www.greyhound.com/privacy-policy
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