31
poor

Grubhub: Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at GrubHub.com? Unlock additional insights
Android unitQ Score
Android User Feedback
53%
Android
283 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
248 Reports
User Feedback
47%
iOS
248 Reports
53%
Android
283 Reports
Grubhub: Food Delivery - Latest Quality Issues
iOS
Mar 30, 2025
Cold food and consistent bad service, undelivered food
The glory days must be over, Grubhub can't get a thing right the past 6 weeks. Multiple orders that just disappear or freeze and never move, then they entrap you and won't refund you but only offer credit. Slimy company, shady reimbursement, poor communication. If you want to be disappointed , this is the place to be!
iOS
Mar 30, 2025
not worth it
Average wait time is longer than other services. I have to wait 45+ mins for anything and they change when it will be delivered to prevent from it passing the limit. My food got cold just waiting to find a driver.
iOS
Mar 30, 2025
Low quality customer care
I have been disappointed by Grubhub quite a few times, but it's just getting ridiculous. The store was open, the driver went to the restaurant, yet after waiting an hour and a half they decided to cancel my order. Not only did they cancel my order after I waited that long, but they see it as not a big deal that now you're going to have to wait for someone else to deliver. Grubhub…I delete you
iOS
Mar 31, 2025
Piece of garbage
Refunded in points for food that is never delivered I was robbed
iOS
Mar 31, 2025
Overpriced .
Why order anything through Grubhub when everything is overpriced? Seems all the restaurants add a margin. Might as well just drive to the restaurant and pay regular price. Absolutely no advantage of having Grubhub through Amazon. Total waste of money.
iOS
Mar 31, 2025
I guess this is how it is
Had an issue with a delivery. Their driver picked up my food, then chose to drive around for 30 minutes. Possibly making other deliveries. I had paid for the quicker delivery so this shouldn't have happened. Food arrived cold and inedible. Grubhub's response? Here's a $5 credit and a temporary $5 coupon for your trouble. My order was $50. They told me that just because I didn't like the temperature of my food, they couldn't refund my money. A problem, not caused by the restaurant but by their driver. A problem they just can't be bothered to fix.
iOS
Mar 31, 2025
Terrible
2 orders , two nightmares. Hassle Not worth the extra fees
iOS
Mar 31, 2025
Download UberEats Instead
GrubHub is the Aldis of food ordering apps. The drivers they hire steal ALL the time, never had that happen with UberEats. Then they don't do anything to help. WORST CUSTOMER SUPPORT.
iOS
Mar 31, 2025
The biggest problem
They take too long to deliver the food
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. 

ORDER FROM THOUSANDS OF RESTAURANTS
With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. 

GET GROCERIES DELIVERED TOO
Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores.  

EXPECT TO SEE THE FEES UPFRONT
Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo.

SKIP DELIVERY FEES
The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below.

TRACK DELIVERY IN REAL TIME
Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. 

COUNT ON THE GRUBHUB GUARANTEE
Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee

YOU DO YOU AND GRUBHUB DELIVERS
Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. 

ORDER FROM NATIONAL RESTAURANTS
Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more.

GET SUPPORT WHEN YOU NEED IT
Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. 

*$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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