35
poor
Grubhub: Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
418 Reports
418 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
263 Reports
263 Reports
User Feedback
39%
iOS
263 Reports
263 Reports
61%
Android
418 Reports
418 Reports
Grubhub: Food Delivery - Latest Quality Issues
Android
Jan 29, 2025
Significantly more expensive than competitors even with their subscription and no Wingstop... Such a crime
Android
Jan 29, 2025
sometimes, the grub hub doesn't resolve missing orders and items
Android
Jan 29, 2025
Pro tip: never tip your driver because they're going to give you cold food anyways. horrible garbage app. never had 1 even remotely alright experience.
Android
Jan 29, 2025
Won't accept my PayPal card if I can't pay for anything there's no point in the app
Android
Jan 29, 2025
Why give an option to favorite a restaurant if you don't have an option that lists everything you favorite.
Android
Jan 29, 2025
Never using grubhub again. Waited 2 hours for my food, then the food i got was all wrong. I understand that it's not all grub hubs fault, but they wouldn't issue me a full refund, and would only do grubhub credit so I had to use grubhub again. Just use doordash or Uber eats
Android
Jan 30, 2025
Buyer beware! If something goes wrong with your order like it was not delivered, they refuse to give you a refund. You will spend towards of 30 minutes trying to contact them, and you will have to eventually speak to an "escalation agent". They'll still refuse to give your money back, and instead give you a GrubHub credit that lasts only 30 days, that doesn't even cover your entire loss. I almost never take time for negative reviews, but this experience left a very bad taste in my mouth.
Android
Jan 30, 2025
was unable to accept my gift card number
Android
Jan 30, 2025
thieves all of them...grubhub themselves and the drivers. if you submit "too many" complaints, grubhub wont compensate you. The drivers hardly ever follow directions and who knows where the food is put when they just leave it somewhere with a mystery photo. I do not recommend any of the food delivery apps as they are all the same. Best left for ordering once a year or so lol
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. ORDER FROM THOUSANDS OF RESTAURANTS With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. GET GROCERIES DELIVERED TOO Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores. EXPECT TO SEE THE FEES UPFRONT Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo. SKIP DELIVERY FEES The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below. TRACK DELIVERY IN REAL TIME Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. COUNT ON THE GRUBHUB GUARANTEE Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee YOU DO YOU AND GRUBHUB DELIVERS Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. ORDER FROM NATIONAL RESTAURANTS Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more. GET SUPPORT WHEN YOU NEED IT Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. *$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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