32
poor

Grubhub: Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
454 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
302 Reports
User Feedback
40%
iOS
302 Reports
60%
Android
454 Reports
Grubhub: Food Delivery - Latest Quality Issues
Android
Mar 1, 2025
Not working
Android
Mar 1, 2025
I ended up being charged for Grubhub plus. I had no idea on a credit card I never use. This has gone on for 1 year it is impossible to cancel this membership. You have to chat or call. Even though they can see I never used this they will only refund 1 month. Grubhub sucks.
Android
Mar 2, 2025
Only downloaded for the promotion with Hilton Hotels for the membership and apparently a $10 discount. After going through all the hoops, I go to try to order only to keep getting "unknown errors". Turns out they stopped deliveries in the area because it was too busy. So then I try to order pickup through the App for the $10 discount. Turns out that was a lie and it didn't apply to my order at all. So instead of paying the inflated prices without the $10 discount, I'm just calling it in.
Android
Mar 2, 2025
For the cost GrubHub is a premiere experience but this app and it's services does not treat it this way. Use any other service. I consistently do not get my order correct and GrubHub does not take it seriously. And this is from a corporate chain, not a local restaurant. Exhausting. Like I've tried.
Android
Mar 2, 2025
Sign up for free trial that said free delivery but yet I still got charged 🙄
Android
Mar 2, 2025
$5 for a 2 hour wait and my food is cold. use Doordash, this app is garbage.
Android
Mar 2, 2025
too expensive an I've had my food ate before
Android
Mar 2, 2025
Terrible experience with customer service, I order food multiple times and when 1 mistake happens they treat you like the idiot and cancel your order. They then expect you to be happy they you got a refund when you where expecting your food for the past hour.
Android
Mar 2, 2025
Every time I try to order later they never come through, my orders get canceled
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. 

ORDER FROM THOUSANDS OF RESTAURANTS
With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. 

GET GROCERIES DELIVERED TOO
Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores.  

EXPECT TO SEE THE FEES UPFRONT
Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo.

SKIP DELIVERY FEES
The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below.

TRACK DELIVERY IN REAL TIME
Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. 

COUNT ON THE GRUBHUB GUARANTEE
Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee

YOU DO YOU AND GRUBHUB DELIVERS
Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. 

ORDER FROM NATIONAL RESTAURANTS
Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more.

GET SUPPORT WHEN YOU NEED IT
Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. 

*$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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