35
poor
Grubhub: Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
424 Reports
424 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
246 Reports
246 Reports
User Feedback
37%
iOS
246 Reports
246 Reports
63%
Android
424 Reports
424 Reports
Grubhub: Food Delivery - Latest Quality Issues
Android
Dec 19, 2024
2nd time you canceled my group order for several people. you're offal!
Android
Dec 19, 2024
I just installed this app and so far all I get " is the server is out of reach but so close we can taste it". I have spent 30 minutes on two different devices trying to order dinner and can't even get to the place to select where I want food from. At this rate I could starve. I am deleting this app and will never try it again
Android
Dec 19, 2024
Always an issue of some sort with the order. Delays, wrong order delivered, or even delays that result in the restaurant closing before it can ever be picked up
Android
Dec 19, 2024
My orders are always wrong and no one to delever it in this location always late Ooltewah TN this app is good but service is terrible going back to door dash.
Android
Dec 19, 2024
Very annoying that it presents restaurants with distances that are very wrong. I wanted to order from Panda Express, and it said the one I would pick up from is 3 miles away. No, it's 22 miles away and there's no way to cancel the order or switch it to another location. Waste of my money and time!
Android
Dec 19, 2024
Can't order anything. When prompted to review order it experiences an unknown error every time.
Android
Dec 20, 2024
The app functions alright. Two things I don't like though.. 1. They don't let you view menus if the store is closed, so I can't plan my meal ahead of time like I can on DoorDash 2. The restaurant selection is so much worse than DoorDash, most of my favorite places aren't even available on GrubHub! The only reason I'm using GH is cause the membership is free with AmazonPrime thus saving me the annual fee.
Android
Dec 20, 2024
Haha, the lawsuit makes sense, and if you were innocent, you wouldn't just take a $25 settlement loss. I full got most of a jimmy johns order in on yall, then suddenly it wouldn't go through, and when i deleted and reinstalled, suddenly jimmy johns wasn't on the platform. Oh well, the app is deleted, and no sleep lost. Door dash always comes through anyway!!
Android
Dec 20, 2024
Edit: Immediately after leaving my initial positive rating, I had the worst experience with support agent after they cancelled half my order and overcharged me for the remainder. I would have preferred they cancel the whole order instead. The agent did not acknowledge my suggestion to remove an item that is not available at the restaurant despite it being removed from the same menu by other food delivery apps. Fought me tooth and nail to make sure I was overcharged. Terrible experience.
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. ORDER FROM THOUSANDS OF RESTAURANTS With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. GET GROCERIES DELIVERED TOO Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores. EXPECT TO SEE THE FEES UPFRONT Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo. SKIP DELIVERY FEES The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below. TRACK DELIVERY IN REAL TIME Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. COUNT ON THE GRUBHUB GUARANTEE Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee YOU DO YOU AND GRUBHUB DELIVERS Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. ORDER FROM NATIONAL RESTAURANTS Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more. GET SUPPORT WHEN YOU NEED IT Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. *$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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