11
poor
Hatch Sleep | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
105 Reports
105 Reports
User Feedback
73%
iOS
105 Reports
105 Reports
27%
Android
39 Reports
39 Reports
Hatch Sleep - Latest Quality Issues
iOS
Mar 30, 2025
UX on the app is atrocious
I love the physical product but I want to pull my hair out trying to program a routine using the app. To save or edit a routine it will freeze, force you to hard close then reopen, and even then half the time the changes aren't saved or the one you're trying to delete is still there (or duplicated in many cases). I don't understand how they designed an app with such poor connectivity to their own product, it's truly baffling.
iOS
Mar 30, 2025
Revised - hatch is a good app, good company
After an update failed and “bricked” our HATC, I was very frustrated. After posting a unsatisfied review, Hatch reached out to me directly and fixed the issue pretty quickly. Would recommend.
iOS
Mar 30, 2025
Pretty buggy & slow
Good concept, apps kind of slow, a little unintuitive & pushes towards subscription. Good quality though
iOS
Mar 30, 2025
Worst app and device pairing I’ve seen
Literally the worst pairing system ever. Registered the device fine no problem! Paired and all! Went to go share it as they recommended with my partner for them to have it on their phone. Gives a simple “not working try again error” and then guess what? Signs me out! Ok no problem, let me sign back in. Signs back in no problem to the same account I literally registered it with 5 seconds ago. Nope! Submit a help request because this batch is already registered . Not an end user problem at all , do not even try that, I've done more than enough troubleshooting to verify this is a horrible app. Glad they want a 50 dollar a year subscription though!
iOS
Mar 31, 2025
Good but not great
Love the idea and hatch works well, only thing is the app is soooo slow loading and crashes probably 75% of the time you ask it to do anything. I get so annoyed with it I give up trying to change anything in my routine every time
iOS
Mar 31, 2025
Only 1 hatch per account
Absolute garbage that I can't set up multiple alarms for the kids in my house from the same app. It'll let you add them to the same account but you won't hit an error until you try to set up overlapping alarms. Terrible user experience with no indication of what went wrong without digging through support articles.
iOS
Mar 31, 2025
App/Website terrible user experience
Subscribed to hatch+ twice and it never shows up in my account. I can't manage my subscription through the app nor through the website so now I will be getting charged twice, through the App Store and on my credit card with no ability to cancel it. Been paying for a year without access. Horrible user experience
iOS
Mar 31, 2025
So freaking slow…..
I love the alarm clock and its features, but to set up the features and alarms take so stupidly long it's actually embarrassing. & it's definitely annoying if you're someone how likes to use every feature like setting up the color of your light & more, just for it to say “error” or whatever it says and you have to start all over to find your specific desired settings just to set one singular alarm…. Please fix this. Respectfully ❤️
iOS
Apr 1, 2025
Keeps skipping
The hatch 2nd gen skips sound every 3 seconds tried lots of things to get it to stop not sure if it was an app update as it didn't do it before, frustrating!
Hatch Sleep - Product Description
Make space for rest in your life. The Hatch Sleep app makes it easy to get the most out of the Hatch family of products: Restore, Rest Mini, Rest, and Rest+. With Hatch Restore, a good night’s sleep — for anyone — is easier than ever. This all-in-one device packs all the features you need for the perfect night’s sleep, including: – Personal sleep routine. Customize how you fall asleep, stay asleep, and wake up. – Lights & sounds. Explore the library of soothing sounds and lights to create a mood any time. – Sunset. Signal to your brain that it’s time to unwind by adding a sunset to your bedtime routine. – Sunrise alarm. Gently wake up to your own sunrise, with light that gradually brightens before your alarm sounds. – The perfect reading light, every time. Make it bright enough to read by or dim enough not to wake a partner. And with no blue light in sight. – Wind down for bed with Channels—curated playlists of music, dreamscapes, guided rest exercises, and sleep stories. – Dreamy sleep sounds. From white noise to water to wind, discover what helps you sleep best with a variety of audio options only with Restore. Rest Mini is the tiniest member of the Hatch Rest family. This dreamy little smart sound machine helps you fall asleep and stay asleep. Features include: – 8 soothing sounds: White Noise, Ocean, Rain, Water, Wind, Birds, Dryer, Heartbeat. – Control via app. Control sounds, timer & volume from the other room. – Custom timer. Set sounds to play for any custom duration, for minutes or hours. – Easy-touch controls. Play, stop, skip, or adjust volume with simple touch controls on the device. Rest is the original Hatch smart sleep device that parents love. Features include: – Customizable Nightlight Light library features 10 presets and an in-app color wheel to dial in infinite colors. – 11 Soothing Sounds – Time-to-rise program that helps indicate when it's ok to wake in the morning. Rest+ includes all of the essential sleep features on Rest plus: – Built-in audio monitor and easy-to-read clock. – Wi-Fi connectivity, Alexa compatibility, and back-up battery that lasts up to 8 hours. Subscription pricing and terms: Hatch Sleep Membership on Restore Available with the Hatch Sleep Membership on Restore, Channels are full of regularly updated playlists of dreamscapes, guided rest exercises, sleep stories and more that are specifically designed for a smooth and easy transition into sleep. Hatch Restore offers auto-renewing subscriptions. This will continue to give you unlimited access to Hatch Sleep Membership content while you maintain an active subscription. Cancel anytime. Hatch Sleep Membership on Rest Mini The Hatch Sleep Membership available on Rest Mini includes a content library full of regularly updated playlists of bedtime stories, lullabies, breathing exercises, & more that are specifically designed for a smooth and easy transition into sleep. Rest Mini offers an auto-renewing monthly subscription at $9.99/month. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. Payment will be charged to the credit card connected to your App Store Account. Your subscription will automatically renew and the credit card connected to your App Store Account will be charged at the subscription frequency you choose unless you decide to cancel at least 24 hours prior to your renewal date. You may manage your subscription, and auto-renewal may be turned off by going to your Account Settings after the purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable. Read more about our terms and conditions: Terms of service: https://www.hatch.co/terms Privacy policy: https://www.hatch.co/privacy-policy Need help with your device? Contact us with any feedback or comments at hatch.co/support. Learn more about Hatch products at hatch.co.
All intellectual property rights, including trademarks and word marks, are the property of respective owners