33
poor
Hawaiian Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
39%
Android
26 Reports
26 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
41 Reports
41 Reports
User Feedback
61%
iOS
41 Reports
41 Reports
39%
Android
26 Reports
26 Reports
Hawaiian Airlines - Latest Quality Issues
iOS
Nov 10, 2024
Unstable app
I have an I [phone] and trying to check in for return to Honolulu from Tokyo. App will not respond to keystrokes for data entry. Says I am checked in but cannot get boarding pass. Also one question as to residence is unclear to me. Call me Hawaiian and I will explain. App Needs work.
iOS
Nov 10, 2024
Anxiety Provoking
Hawaiian cancelled our flight from oak to lih with less than 24 hour notice. We had to scramble to get a flight on Southwest to get here. Now when I try to check in for our return flight to oak the Hawaiian app keeps giving me error messages. We might try Hawaiian Airlines again sometime, but definitely not for a few years. Worrying and scheduling back up flights is not our idea of a relaxing vacation!!
iOS
Nov 11, 2024
Rip off!
I decided to fly Hawaiian out of Honolulu instead of my regular airline which would've been American because I wanted to fly at 3 PM.I had no idea I would have to pay an additional $140 to actually get a seat. Yes $140 and I had to pay for my bag my check bag so this ticket one-way cost me over $600 almost $700. These this is just so ridiculous I will never ever fly Hawaiian Airlines again. I am so disgusted and disappointed that it wasn't clear when I booked this flight that all these charges would be in addition to the base fair, which wasn't cheap by any means.
iOS
Nov 11, 2024
Dont know why
i love flying with hawaiian. have been for flying for over 20 years. BUT i apply for the hawaiian credit card annnd for some, and im serious, UNEXPLAINED REASON, im constantly denied! THEY say i had a card and cancelled it in 2014. ive NEVER had a hawaiian card!!! annnyway its not the airlines fault. just sayin'
iOS
Nov 14, 2024
Glitchy
The app didn't have my trip saved but reminded me to check in. So I go to check in but it didn't know my confirmation number. I pull it from the email and check in. Try to send my boarding passes to Apple wallet and just get an error message. I screenshot my boarding pass since I have 0 confidence the app will have my boarding pass handy when I get in line to board
iOS
Nov 16, 2024
Failed to join as a membership
I want to join Hawaii miliage membership but the page can't clicked in. Please check
iOS
Nov 16, 2024
App and Hawaiian Can’t Find Trip
Every time I log into my account the system can't find my trip or Hawaiian airlines number. Very frustrating to have to find my confirmation every time I want to view trip details or check in. Disappointing.
iOS
Nov 17, 2024
junk always log out
junk always log-out
iOS
Nov 18, 2024
Horrible
Bought seats by mistake and was not refunded. Chck in on my phone and still had to wait in kiosk line to print bag tags. Going to Southwest. Kiosk dont work!!!
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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