51
fair
Hawaiian Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
42 Reports
42 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
31 Reports
31 Reports
User Feedback
42%
iOS
31 Reports
31 Reports
58%
Android
42 Reports
42 Reports
Hawaiian Airlines - Latest Quality Issues
iOS
Dec 13, 2024
Kamaina
The app charged me $15 to check my bag and it's supposed to be free.
Android
Dec 14, 2024
App keeps signing me out, doesn't display my flight information (it displays it on the website), and it won't let me sign in (it tells me incorrect password or account information but again it lets me sign in on the website)
Android
Dec 15, 2024
As of Nov 23, 2024,the app doesn't seem to work, it won't proceed anything but your logo. Any help will do!
iOS
Dec 15, 2024
This app is the worst
If inconvenience was an app, Hawaiian Airlines App hits it right on the head. For some reasons the app continues to sign me out no matter what. AND IT KEEPS HAPPENING! Also the app doesn't work well in general, try signing in—you will most likely encounter an issue. For ex. I could not sign in on the app and it gave me a bogus issue. But I was able to sign in on the website. NO the username was NOT incorrect and NEITHER was my password, but yet??? The issue persists! You can't change your flight on the app or manage it like other airlines flights. Getting in touch with customer service on this alp is WAY worse than any other airlines. Do better HA! Hire better engineers to work on this app, continuously test it and HIRE UX DESIGNERS. This app is so not user friendly or focused it's appalling.
Android
Dec 16, 2024
Just installed the app on my phone. Can't even open it
Android
Dec 17, 2024
This is one app that keeps logging out. So when I am about to board I have to remember password a flight information. OH.. since I login it should know my flight information... but know I also must remember the confirmation code. Also to many ads.
iOS
Dec 18, 2024
Horrible terrible app
Whoever created and maintains this app should be FIRED. It's glitchy, it freezes constantly, and stops working at the most inopportune times (like when you are boarding). If I could give this app negative stars, I would.
Android
Dec 18, 2024
The Hawaiian app is incompatible with phones operating on the graphene Android OS does anybody know a workaround? Thanks
Android
Dec 19, 2024
Sucks. Offloading work onto customers! This app.doesnt load, doesn't work, nothing saves, whoever worked on it should fall down the stairs.
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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