41
poor
Hawaiian Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
20 Reports
20 Reports
User Feedback
36%
iOS
20 Reports
20 Reports
64%
Android
36 Reports
36 Reports
Hawaiian Airlines - Latest Quality Issues
Android
Mar 22, 2025
The App takes 5 minutes to load each page (if it loads) and is not user friendly. I was considering switching airlines but no longer will.
Android
Mar 23, 2025
App works well but it didn't let me cover my bags.
Android
Mar 24, 2025
my app stopped working, tried deleting and re-download still no luck!
Android
Mar 25, 2025
Crashes every time I try to check-in
iOS
Mar 26, 2025
Login issues for days
Can't log into the app with my credentials, but magically my credentials work on the mobile page. What gives?
Android
Mar 28, 2025
Can't login.
iOS
Mar 29, 2025
Laggy, broken app
Not sure how people are rating the app so high when it lags and doesn't work half the time. I've had to cal customer service asking why I can't see flights in miles. It errors out a lot and won't even show my flights sometimes. I have to put in the confirm code even tho it should all be there when i'm already logged in. It's better than nothing so i'm not giving it a 1.
iOS
Mar 31, 2025
BAD APP! Can’t log in for days
Password works on website but show error message before I even plug my pw in! Too many issues!!!
Android
Mar 31, 2025
Very slow and cumbersome
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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