40
poor
Hawaiian Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
40 Reports
40 Reports
User Feedback
47%
iOS
40 Reports
40 Reports
53%
Android
45 Reports
45 Reports
Hawaiian Airlines - Latest Quality Issues
iOS
Feb 23, 2025
Planned trips fail
Almost every time I have to re-enter and search for my trip on the app. Pretty anoying
iOS
Feb 25, 2025
Worst airline app
Unable to check in bags on the app. Unable to book flights due to error on app
iOS
Feb 25, 2025
Can’t check in in the app
When you use the app and are signed in, the “My Trips” will not show any flights. You can't “check in” because it asks you for your confirmation code. So you have to exit and go to the website and get information there.
Android
Feb 25, 2025
Constant glitching, forcing the app to restart multiple times
iOS
Feb 26, 2025
Please remember
I like the app other than every single time, I have to give it my trip confirmation number, even when logged in and it knows it's me. Please don't make me type my random number 20 times!
iOS
Feb 26, 2025
Worst app ever
Terrible app, constantly makes me reset my password because it doesn't recognize it. Waste of my time
Android
Feb 27, 2025
very glitchy app. kicked me off a couple of times.
Android
Feb 28, 2025
On my android, the app wont recognize my log in (which is correct) so try to sign in as guest then says error. Ive had to uninstall & reinstall this app so many times its ridiculous. No other app gives me this headache, only Hawaiian! I end up just going to their website. Glad theyre merging with American so I can use their app!
Android
Mar 1, 2025
Jumping through hoops even though you have signed in is ridiculous.
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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