42
poor
Hawaiian Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
45 Reports
45 Reports
User Feedback
51%
iOS
45 Reports
45 Reports
49%
Android
44 Reports
44 Reports
Hawaiian Airlines - Latest Quality Issues
iOS
Jan 22, 2025
Baggage fees
I have a Hawaiian Airlines elite credit card and My husband and I are suppose to get one free checked bag each but we got charged on the way over and our one island hop and on the return trip.
iOS
Jan 22, 2025
Seat and bag selection
Won't let you view or change seats at check in. Then it won't let you add a checked bag. Needs to be fixed!
iOS
Jan 23, 2025
😣
app crashes when getting boarding pass
Android
Jan 23, 2025
a little slow, also it doesn't automatically load my trips, I have search and type in my booking information every time
iOS
Jan 26, 2025
Confirmation code
Why make it so hard to check in You have my information yet you make me find my confirmation code?? Hassle
Android
Jan 26, 2025
I would really like to rate the app at a zero. I have tried multiple times to download the app. It installs okay but will not open to use it. My phone is compatible with the app but it will not work for me. My phone is a Samsung adroid 13 and it is supposed to work on this device. I'm very disappointed to not have this to use for our upcoming trip.
iOS
Jan 27, 2025
Easy to Use
The app is easy to use and navigate. I have no problems booking a flight. However, one of the most annoying parts is that the app logs me out and makes me sign in every time.
Android
Jan 27, 2025
Overall an easy, fresh feel except it doesn't save payment information which is a pain when you fly every other week.
iOS
Jan 27, 2025
Crashes
This app constantly crashes when trying to check in. It fails to do anything of use. It fails to upload passport photos and just delays the check in process. The automatic photo scan for passports never accepts an image.
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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