35
poor

Headout: Travel Experiences | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
59%
Android
32 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
22 Reports
User Feedback
41%
iOS
22 Reports
59%
Android
32 Reports
Headout: Travel Experiences - Latest Quality Issues
iOS
Dec 14, 2024
Useless app
Why having us install an app to view tickets we purchased elsewhere ? What a waste of time. And you can't even print your tickets.
Android
Dec 16, 2024
I bought the ticket for 2:30 pm. Money left the account. Then I received a message saying that there was no guide for that time and that I could schedule another time. I rescheduled for 4 pm. On the app I said everything was ok. I arrive at place l, there is no ticket. So, for now, I say that I was robbed. When I get my money back, I'll let you know.
iOS
Dec 16, 2024
I will not contract anything with you again
We paid 120€ for nothing. We hired a guided tour of the Eiffel Tower for €120. They meet you on a nearby street. We had problems with transportation, due to delays, and instead of going to that street we went within the agreed time directly to the Eiffel Tower. Once there we contacted the agency, to indicate that we were waiting for them directly there. They didn't let us contact the guide or give us any other alternative. They told us that in 5 minutes they would call us and that call never came. As they did not solve or give us an alternative, we went to the office, which was closed. We call again and nothing. We headed back to the Eiffel Tower, paid the tickets again, directly at the tower, HALF PRICE. What we saw when we were there from ALL AGENCIES OF THIS TYPE, is that first you pay them (double what they cost) and then they take you to queue for about an hour, depending on the moment. Conclusion, a very bad experience. They charge you and then they put you in the queue, and in the face of problems 0 solutions.
iOS
Dec 17, 2024
Stay away from headout!
STAY AWAY FROM HEADOUT!! They have ruined my holidays! Fraudulent site be careful!
iOS
Dec 18, 2024
usury
Bought 6 tickets for Cirque du Soleil in Madrid. In addition to the advance booking fee of € 9.00 shown on the ticket, € 24.00 more per ticket was charged. But you only notice this when you print out the PDF ticket and wonder about the difference. Especially embarrassing if you book 6 tickets for friends. Almost €150.00 difference.
Android
Dec 18, 2024
Be careful with this page, there are ticket offers that once purchased do not match what you have bought. If you are going to buy something, look very carefully at what they give you. For example, I bought skip-the-line tickets to go see the Dubai Frame and the miracle grarden in Dubai, and the Dubai Frame tickets gave me the standard one, in the ad it makes it very clear, response from them, we can't do anything. I've been scammed.
iOS
Dec 19, 2024
App
The app makes no sense at all. If you buy tickets in the app, you still have to stand in line at the ticket office to get🤦🏻 ♂️ the tickets
Android
Dec 19, 2024
I advise against it. Tickets purchased online for a visit to Portugal that could not be done due to a strike by the monument's professionals. I have applied for a refund. Only a postponement of validity of 3 months is possible. However, we live 1500 km away...
Android
Dec 20, 2024
I bought a ticket through the application, but it does not work. There is no document with the ticket in the purchase email, only a link to the application, which does not work. If there is a problem with the ticket, they offer to apply also through an application that does not work....
Headout: Travel Experiences - Product Description
A world of endless adventure awaits. A world that’s yours to explore. Your gateway to happiness? Headout.

Our mission? To unlock this happier world by connecting high-quality live experiences with people all over the globe. Whether you’re about to embark on a wild journey to a new city or are on the lookout for a thrilling escapade in a town you’ve been to many times before — we’ve got a curated collection of experiences that are just for you!
Think of us as your enthusiastic partner in fun. From champagne atop the Eiffel Tower to watching Formula 1 cars whiz by in Singapore, head out now and explore our world like never before.
- Join 20 million+ guests who’ve experienced the world with us
- Get access to over 10,000 experiences in 250+ cities
- Take your pick from exclusive offers & deals on last-minute tickets
- Change in plans? Don’t worry, our experiences offer flexible cancellation
- Book now, go whenever! With the ability to book tickets for later (yes, for real) – all you need to do is tap, tap, and go!

Hear it straight from our guests who’ve lived it:

“Purchasing the tickets to Dream World, on Headout was a fantastic decision. The booking process was smooth and straightforward, and I was able to easily select the date and time that suited me and my family best. At Dream World, not only did we breeze through the crowds, but it meant we we sure of getting entry into the theme park, especially with two children - both under the age of 8 years - eager to start exploring the park without any delay or drama! Buying the Dream World Visa gave us access to (almost) all the rides so with the wrist band on us, we went straight through without having the hassle of looking for change/currency at each ride. All in all, it was a stress-free and wonderful experience!”

“Book and pay a ticket and pay in the app with just a few clicks. Tickets do not have to be printed out and can simply be shown digitally in the app. It couldn’t be easier.
Everything went well on site. Versailles was breathtaking!”

“Through a different provider, I had a trip cancelled last minute the day before and was able to book on to this tour late in the evening the day before. Tickets and confirmation of collection point were clear and the tickets are very easily available on the app. We were picked up at the pick up location on time, and our guide met us and explained what the experience would entail and the time scales. I think our guides make was Raphael, he was very knowledgeable and gave us a very detailed explanation of Krakows history as we were driving through Krakow towards Auschwitz. Showing us all the landmark buildings and their history along the way. Very easy to understand and communicated very well, and very passionate about education us all on Polish history. Very happy with this service and would recommend using them to book tours through.”

We’d love to hear your thoughts, feedback, suggestions, and even your fun adventure stories! Feel free to drop us an email at support@headout.com or tweet us @headout. We’re all ears!

Got queries? We’re here round-the-clock for you! Our 24*7 support centers are just a chat away on www.headout.com.
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