58
fair

Headout: Travel Experiences | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
104 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
36 Reports
User Feedback
26%
iOS
36 Reports
74%
Android
104 Reports
Headout: Travel Experiences - Latest Quality Issues
iOS
Feb 24, 2025
Embarrassed
I had to travel to London on the 24th of this month and return on the 28th. However the booking working my tickets were for the 28th return. Please be extremely careful with your bookings as I had to then pay another £25 quid to get out of the station please.
iOS
Feb 25, 2025
Didn’t even get to see Palatine Hill or Roman Forum
We bought the 3:00 ticket for the Colosseum, Roman forum, and Palatine Hill. We were in the Colosseum for 30 minutes and then walked over to the forum and it was closed. This was our last day in Rome so we just missed the other two sights. This SHOULD have been specified on the ticket. There was no possible way that we could have seen all three places in 30 minutes. This was pretty much a scam.
iOS
Feb 25, 2025
Got scammed in Paris!
DO NOT use this app if you want to see the Catacombs - it's a scam and the partner never sends you the tickets. Have to report this as fraud to AMEX!
iOS
Feb 26, 2025
Lairs and cheaters!!
Look out! Not honest company.
iOS
Feb 26, 2025
Terrible Experience with Headout – Avoid at All Costs!
I had an awful experience with Headout while booking a dhow cruise in Dubai. The location provided was completely inaccurate, and my family and I spent over an hour searching for the right spot, only to never find it. We tried reaching out for help but got no real support. In the end, we missed the experience entirely, and to make matters worse, our money wasn't refunded. This wasn't a one-time issue either—when I booked a dhow boat ride near Burj Khalifa through Headout, I faced the same problem. The directions were unclear, and I struggled to find the boarding point. I only managed to get on the boat after a lot of frustration. If you're considering booking through Headout, think twice. Their lack of clear instructions, poor customer support, and refusal to refund for their own mistakes make it a terrible choice. I wouldn't trust them again.
Android
Feb 27, 2025
Customer care service is pathetic of this app.. please be sure of bookings which you make. In case you want to cancel due to some emergency issues they won't help at all. I have faced a issue with one of my booking in Thailand. I booked for tiger park in phuket and somehow the book was made for next day, not sure because of technical glitch or what but when I got to know when I reached destination. They told to purchase a new tickets and then vendor will refund for cancellation. But nothing happ
iOS
Feb 28, 2025
SCAM
THEY SOLD ME USED TICKET AND IT TAKES 1 HOUR WAITING TO “solve the problem” WITH THEIR SUPPORT. IN REALITY I JUST NEEDED TO BUY NEW EXTRA TICKET 🤬🤬🤬🤬 SCAMMERS! WORST COMPANY EVER!!!!!!!!!
Android
Feb 28, 2025
Very pathetic after sales service. They don't have way of connecting with their local.partners. everytime I ask update kn my support ticket they say they will provide update in next 24hours.like this 10 days have passed
iOS
Feb 28, 2025
SCAM!!! Beware!!!
We purchased two tickets for the Paris Catacombs, but when we got there only one ticket would download. Four calls later, we were provided via email what the employees at the venue called a scam (QR code only) and they could/would not provide the full ticket. We wasted so much time calling them, never received the correct documentation, and finally asked for a refund (probably will be another battle). Do yourself a favor a buy your tickets directly from the venue in advance. Don't use this app or this company.
Headout: Travel Experiences - Product Description
A world of endless adventure awaits. A world that’s yours to explore. Your gateway to happiness? Headout.

Our mission? To unlock this happier world by connecting high-quality live experiences with people all over the globe. Whether you’re about to embark on a wild journey to a new city or are on the lookout for a thrilling escapade in a town you’ve been to many times before — we’ve got a curated collection of experiences that are just for you!
Think of us as your enthusiastic partner in fun. From champagne atop the Eiffel Tower to watching Formula 1 cars whiz by in Singapore, head out now and explore our world like never before.
- Join 20 million+ guests who’ve experienced the world with us
- Get access to over 10,000 experiences in 250+ cities
- Take your pick from exclusive offers & deals on last-minute tickets
- Change in plans? Don’t worry, our experiences offer flexible cancellation
- Book now, go whenever! With the ability to book tickets for later (yes, for real) – all you need to do is tap, tap, and go!

Hear it straight from our guests who’ve lived it:

“Purchasing the tickets to Dream World, on Headout was a fantastic decision. The booking process was smooth and straightforward, and I was able to easily select the date and time that suited me and my family best. At Dream World, not only did we breeze through the crowds, but it meant we we sure of getting entry into the theme park, especially with two children - both under the age of 8 years - eager to start exploring the park without any delay or drama! Buying the Dream World Visa gave us access to (almost) all the rides so with the wrist band on us, we went straight through without having the hassle of looking for change/currency at each ride. All in all, it was a stress-free and wonderful experience!”

“Book and pay a ticket and pay in the app with just a few clicks. Tickets do not have to be printed out and can simply be shown digitally in the app. It couldn’t be easier.
Everything went well on site. Versailles was breathtaking!”

“Through a different provider, I had a trip cancelled last minute the day before and was able to book on to this tour late in the evening the day before. Tickets and confirmation of collection point were clear and the tickets are very easily available on the app. We were picked up at the pick up location on time, and our guide met us and explained what the experience would entail and the time scales. I think our guides make was Raphael, he was very knowledgeable and gave us a very detailed explanation of Krakows history as we were driving through Krakow towards Auschwitz. Showing us all the landmark buildings and their history along the way. Very easy to understand and communicated very well, and very passionate about education us all on Polish history. Very happy with this service and would recommend using them to book tours through.”

We’d love to hear your thoughts, feedback, suggestions, and even your fun adventure stories! Feel free to drop us an email at support@headout.com or tweet us @headout. We’re all ears!

Got queries? We’re here round-the-clock for you! Our 24*7 support centers are just a chat away on www.headout.com.
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