43
poor

HealthEquity Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
40 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
20 Reports
User Feedback
33%
iOS
20 Reports
67%
Android
40 Reports
HealthEquity Mobile - Latest Quality Issues
Android
Dec 18, 2024
The app won't recognize my login even though the website accepts the same credentials. It does this randomly too. Two days ago it works. Last week it didn't
iOS
Dec 18, 2024
So many features need improvement
Why do I have to enter provider info every single time??!?? This should not be necessary for reimbursement to begin with - the information is all on the uploaded documents!! - but the information is NEVER saved. “Provider information not found”… it should be, I only enter it every month!!!!!
Android
Dec 18, 2024
App doesn't work with VPN. Very unsafe and insecure
Android
Dec 18, 2024
Horrible app for android user. Buttons over android buttons, will not save providers, makes me type in provider twice, slow reimbursement process, etc.
Android
Dec 18, 2024
This is the most useless app. DO NOT USE IT OTHER THAN TO CHECK ON CLAIMS. So many glitches in uploading documents and creating claims. It's a whole headache. It will send you in loops and time-out making you re-enter information you've literally just entered.
Android
Dec 19, 2024
Errors out when trying to enter data
iOS
Dec 19, 2024
MiTM error, can’t do trades
For the past few weeks I keep getting an MiTM error when I log in. It eventually goes to my account overview then the app shuts down. The message that displays makes no sense and is in no way helpful. Also I haven't been able to initiate trades through the app. The app is utterly useless now. Fix it ASAP!
Android
Dec 20, 2024
Lacks basic functionality. Can't save providers. Constant errors when you try to load receipts for expenses. Just all around horrible user experience. Doubt anyone would use this app by choice, but forced to by our employer
Android
Dec 21, 2024
Can't upload documents in the app or on the website. Can't get reimbursed without uploading documents.
HealthEquity Mobile - Product Description
The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts.

Features include:

·  On-the-go access and history: Access all account types wherever you go.

·  Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments.

·  Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.

·  Ability to manage debit card transactions: Link your debit card transactions to claims and documentation.

·  Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.

·  Investments: Manage your HSA and MSA investments including buying and selling funds, researching performance, and making trades.

·  Notifications: Receive alerts when your HealthEquity card is used.
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