73
good

LHR London Heathrow Airport | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Heathrow Airport Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
29%
Android
15 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
36 Reports
User Feedback
71%
iOS
36 Reports
29%
Android
15 Reports
LHR London Heathrow Airport - Latest Quality Issues
iOS
Jan 11, 2025
Buggy
The last release for 2024 is very buggy. You can't add flights and it often doesn't load past the purple Heathrow screen!
iOS
Jan 13, 2025
Good When it Works!
Occasional flyer here and this app has always worked brilliantly for flight status's. However, recently the app refuses to load on my iPhone 13 mini. Tried all the usual tricks of rebooting and reinstalling, but still it hangs.
Android
Jan 14, 2025
I had a physical card which expired I was never issued a new one virtual or plastic. Now I have an email saying my points will expire. I can't access my old card. Also I am finding it impossible to register as a new member
iOS
Jan 17, 2025
Still Not working
The app doesn't even open since update. I've uninstalled and reinstalled 3 times.
Android
Jan 21, 2025
Useful for finding your way around LHR, but its integration with Heathrow Rewards is just abysmal. Whoever thought that forcing users to repeatedly enter their user ID and 16-digit card number each time their login expires is a good UX (I can understand the password, even though to store and protect it is hardly a rocket science) should never be allowed to design another app.
iOS
Jan 22, 2025
Great when it works
App started great. Recently the app started failing to load, just get the purple screen with Heathrow in the middle. Delete and reinstall, works for a few days then stops again.
Android
Jan 23, 2025
Some information in this app is useful, but what I would like to see are all flights departing/arriving from LHR. I do not want to add them to 'my flights' so in this instance I find Gatwick app much better!
iOS
Jan 24, 2025
MR Azad
Since the update of the new app it freezes and refuses to open Every time needing to delete and reinstall so thumbs down 👎
iOS
Jan 25, 2025
Absolutely rubbish
App doesn't open at all.
LHR London Heathrow Airport - Product Description
Track flights, reserve parking, discover shopping and dining, and even pre-order your food or beverages, the official Heathrow app helps ensure you have a smooth and enjoyable journey.
 
• Get real-time flight status updates and alerts
 
• Find your way with interactive airport maps with way-finding
 
• Compare parking options and book your space

• Pay or pre-pay terminal drop-off charge
 
• Pre-order food and drink to skip the queue 
 
• Plan your flight connection
 
• Get special offers for shops and restaurants
 
• Check the weather where you’re going
 
• View and redeem your Heathrow Rewards points

Whether it's your first time at Heathrow and you need a little guidance, or you're a frequent traveller, the Heathrow app is the ideal travel companion to make the most of your trip. What’s more, now you can also see your next trip’s details right from the Lock Screen with Live Activities and can take advantage of our Apple Watch extension to receive notifications about your forthcoming flight and updates on your wrist. 

Permissions
We need access to your Location and Bluetooth Services to provide you with our wayfinding and navigation feature on the app.
We will also use your location and online identifiers to send you push notifications and personalised content based on your location. 
We will only do this where we have your permission.


Disclaimer
Heathrow Airport Limited and Heathrow Airport Holdings Limited do not verify the accuracy or completeness of this flight information and disclaim any implied warranties with regard to it. Heathrow Airport Limited and Heathrow Airport Holdings Limited shall have no liability for any loss or damage suffered as a result of relying on flight information on this Application which may prove to be inaccurate.
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