64
fair
HelloFresh: Meal Kit Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
352 Reports
352 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
261 Reports
261 Reports
User Feedback
43%
iOS
261 Reports
261 Reports
57%
Android
352 Reports
352 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
iOS
Mar 31, 2025
Good but no communication
I'm disappointed, the recipes are good but too many recipes with rice, very disappointed with the comm about my delivery which was scheduled every Tuesday and which was not done last Tuesday, which suddenly upset my meal organization of the week, no apologetic messages
Android
Mar 31, 2025
My first box was delivered to the wrong house, they gave me a credit for the second box then tried to charge me for the box still, stole the credit and never delivered the box, my 3rd box finally arrived and I had to pay 80$ for it only for it to be barley any food. The portions are so small. If I was feeding a kid maybe but two full grown adults no. I can get twice as much food for the same price at Walmart.
Android
Mar 31, 2025
Meals getting too expensive.
Android
Mar 31, 2025
They write off money without warning. They debited the money with the indication "Premium Recipe charge", although they did not specify in the selection that there is a surcharge for some recipes. In addition, the money was not debited immediately on the order, but only after the main payment, so that it was not visible.
Android
Apr 1, 2025
food is good, service is terrible. they use the planet fitness strategy of making it insanely painful to cancel their service. you have to talk to a real person to cancel. then that real person wont take no for answer. canceling your service is a terrible experience, I told them seriously 20 times to cancel it and they just kept changing the subject and offering different deals. if you want it for cheaper threaten to cancel and they'll cut you a deal. now I recieve constant spam texts from them.
Android
Apr 1, 2025
Do NOT sign up for this app. They will never let you go. You will think that you have closed your account and opted out of all advertising but no. It will take you months to individually opt out of every imaginable form of communication they can find. It snagged me with false advertising about the price of pre-prepared meals. I realized the true high cost I closed my account and have spent the last few months opting out of their advertising, sometimes more than once. The food was good at least
Android
Apr 2, 2025
Delicious recipes, but they never reward loyal clients themselves. Having to give codes to people in order to get some discounts is not showing appreciation.
Android
Apr 2, 2025
Update to my initial review. After coming back from a 4 year long break. there is still issues with missing ingredients, but support options are ok. the app however is not great. timers provided in app don't work, you can't view the recipe while using the timers and you can't leave the app in the background either.
Android
Apr 2, 2025
Concept on the whole rather nice, the plans are pretty good, nevertheless the delivery slots are not going at all, on the 10am slot provided by the application, I tried for several ways to warn that I was not available only 1 hour out of the 10am but it always finds a way to want to deliver to me right on this slot! The application does not give the possibility to give more precise slots or to exclude certain delivery times. So I have to cancel...
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family. Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring! HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen. What to Expect from HelloFresh Meal Plans -Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family. -Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks. -A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time. -When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone) —Tasty Meal Kits Delivered to Your Door— Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week. What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch! Check out our easy meal kits here: -Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference. -Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals. -Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes. -Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love. -Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each. -Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night! —Easy Meal Management with the HelloFresh iOS App— The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family! —About HelloFresh— HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions. Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals. For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com. Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app. Find more information at: https://www.hellofresh.com/ Learn more about our plans here: https://www.hellofresh.com/plans
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