55
fair

HelloFresh: Meal Kit Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
275 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
124 Reports
User Feedback
31%
iOS
124 Reports
69%
Android
275 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
Android
Dec 17, 2024
I've been using it for more than 6 months. Positive sides: very satisfied with the recipes, quality of ingredients fair or better and very well managed delivery just down the street. Negative sides: some packaging, impossible to refuse certain ingredients, application and site bug regularly for a few months, customer service present but useless, no advantage for long-time customers: stopping your subscription and then resuming it is more advantageous.
iOS
Dec 17, 2024
Forgetting ingredients several times
Have now had 3 times missing ingredients in the boxes. And I'm not talking about a missing garlic clove, but about the main ingredient. For example, tortillas, giozas, etc. How can you forget about the main ingredient?
Android
Dec 18, 2024
Hopeless company, avoid even with discounts. First free delivered to the wrong address, which was a random house somewhere rather than our unit. Said it would be urgently escalated, but couldn't replace box, only offer delivery refund and reinstate box discount. Discount didn't apply for next box, and ended up delivered to the same incorrect address, and customer service barely spoke english ("was you checked your surrounding"), with 10+min reply times. Surprised we even got our money refunded.
Android
Dec 18, 2024
The app is surprisingly bad. Lacks basic features and requires login constantly.
iOS
Dec 18, 2024
Unable to cancel my subscription
There is nowhere on the app to cancel my subscription
iOS
Dec 18, 2024
mixed
Almost 2 years in the box and the opinion is mixed. The box is good, for having tested other brands of boxes or other platforms😰, the vegetables and recipes arrive in very distinct pockets, the vegetables are for the most part fresh in good condition without missing, original recipes and at the same time you can choose the usual ones, fast and no headache, the customer service at the top 👌 available by phone or chat, reimburse the missing product or the delivery problem without thinking though..... BIG BIG PROBLEM, which made me go elsewhere and realize that it's the same everywhere the delivery.....which depends on chronopost..... Two months that I pay 5.99€ for delivery on Thursday and that I am delivered..... on Friday.... The customer service of Chronopost, who advises me to change my delivery day in anticipation of the problems they encounter, tells me "plan a delivery on Wednesday to be sure to be delivered on Thursday"....we are walking on our heads..... but otherwise... 🤪 Apart from that I love these boxes!
Android
Dec 18, 2024
Suddenly you tell me app is incompatible? I'll be out of town and need cancellations.
Android
Dec 19, 2024
They have recently begun sending marketing push notifications without using a specific notification channel, meaning you cannot turn them off without turning off ALL notifications (including those about delivery updates). If you're considering this app and service, I hope you're ready to get even more notification spam.
Android
Dec 19, 2024
If I could give this negative stars, I would. I wanted to just take a look at the app and see what it was about, and I decided to delete it. The company has now called me 21 times since the start of December, and once I finally blocked the number, they started calling me off a different phone number. I am being harassed by this company and they are continuing to call me.
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family.

Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring!

HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen.


What to Expect from HelloFresh Meal Plans


-Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family.
-Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks.
-A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time.
-When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone)

—Tasty Meal Kits Delivered to Your Door—


Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week.

What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch!

Check out our easy meal kits here:


-Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference.
-Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals.
-Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes.
-Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love.
-Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each.
-Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night!

—Easy Meal Management with the HelloFresh iOS App—


The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family!

—About HelloFresh—


HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions.

Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals.

For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com.
Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.

Find more information at:
https://www.hellofresh.com/

Learn more about our plans here:
https://www.hellofresh.com/plans
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