56
fair

HelloFresh: Meal Kit Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
46%
Android
285 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
332 Reports
User Feedback
54%
iOS
332 Reports
46%
Android
285 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
iOS
Jan 27, 2025
Less waste
It is mainly varied food. I waste much less food now because everything is already in portions. One thing is a pity when there are eggs, they are often broken like the last time and no longer usable. Fortunately our own chickens are laying eggs again and we do not have a shortage of them either.
iOS
Jan 27, 2025
100% vegan not possible
Although I only choose vegan dishes, promotional gifts containing animal products are often put in the box without my asking.
Android
Jan 27, 2025
I tested Hellofresh with a voucher. The first delivery was disappointing: the ingredients were not fresh and the enormous amount of plastic and paper waste was shocking. I also signed up for a subscription without sufficient notice. Customer service was slow and inadequate in responding, my preferences were ignored and I had to pay for a box of meat dishes that I couldn't use. Conclusion: poor quality, non-transparent, expensive and not recommended.
iOS
Jan 27, 2025
Meal boxes
The meals are very tasty. Many “secret” spices that give a nice taste. But the boxes are not ideal for people with celiac disease. There are too many meals that have to be chosen or found substitutes for / supplement the contents.
iOS
Jan 28, 2025
connection
Hello, For some time now it has been very difficult to connect.
Android
Jan 28, 2025
I have sent you several messages, but I haven't received a response. I would like to stop my subscription. Please do not withdraw any more funds from my account.
Android
Jan 29, 2025
Hello Fresh itself is very practical but out of 8 boxes, ingredients were missing 4-5 times! That's more than annoying if you can't cook the recipe properly. It's not that difficult to pack a box like that
Android
Jan 29, 2025
Well... There are interesting and, above all, new dishes to try, but it's very annoying that ingredients are always missing. You get a credit note, but you can't use it because you've usually activated a voucher. Then the automatic reorders are annoying, without you getting a reminder. Then I get sent dishes that I don't want. If extra orders (desserts) are not available, money is debited and you get a credit note.
Android
Jan 29, 2025
At first nice with innovative recipes and promotions, then much higher prices. The hellofresh application and the declarations of non-commitment not so clear. Indeed you can take a break for the week but in the account settings appears an ambiguous and not very frank "account pause", which puts you in the end in the obligation to receive an unwanted box afterwards and in the obligation to pay for it. A customer service without real commercial gesture which offers a promo
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family.

Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring!

HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen.


What to Expect from HelloFresh Meal Plans


-Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family.
-Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks.
-A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time.
-When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone)

—Tasty Meal Kits Delivered to Your Door—


Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week.

What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch!

Check out our easy meal kits here:


-Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference.
-Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals.
-Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes.
-Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love.
-Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each.
-Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night!

—Easy Meal Management with the HelloFresh iOS App—


The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family!

—About HelloFresh—


HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions.

Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals.

For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com.
Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.

Find more information at:
https://www.hellofresh.com/

Learn more about our plans here:
https://www.hellofresh.com/plans
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