22
poor
Hilton Grand Vacations | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
90%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
5 Reports
5 Reports
User Feedback
10%
iOS
5 Reports
5 Reports
90%
Android
46 Reports
46 Reports
Hilton Grand Vacations - Latest Quality Issues
Android
Dec 11, 2024
Difficult to use. The reaction speed is also slow
iOS
Dec 12, 2024
Not up to Hilton Standards
I don't understand why HGV can't get the app right. There was a time when it worked fairly smoothly, now it is essentially junk. It is definitely not what one expects from the Hilton brand as a whole, and definitely not to what one expects from the Grand Vacation experience. A waste of time to download.
Android
Dec 13, 2024
Not enough filters, slow, hard to navigate, lots of useless information, not a fan
Android
Dec 14, 2024
The mobile app doesn't work, and their solution to the problem doesn't work. This is a major issue because I can't carry my desktop computer in my pocket. Better to have no app than pretend this one helps customers.
Android
Dec 15, 2024
Can't log in
Android
Dec 16, 2024
Never lets me sign in
Android
Dec 16, 2024
Basically useless on a phone, can't browse available dates, awful performance.
Android
Dec 17, 2024
I un-installed the app to re-download it again. Not sure why the problem hasn't been fixed or if I'm the only one still not able to log in!?!?
Android
Dec 18, 2024
Always having issue
Hilton Grand Vacations - Product Description
With the Hilton Grand Vacations mobile app HGVClub Members and Vacation Package Holders have direct access to all the outstanding content and functionality found online - all with a tap of their smartphone. Plus, Members will have a digital travel guide and interactive resort concierge designed to deliver a better experience before, during, and after a stay. Note HGVClub Members and Vacation Package Holders: If you have already created an account on the HGVClub Member Website (club.hiltongrandvacations.com) or the Vacation Package Holder Site (concierge.hiltongrandvacations.com), please Sign In with the email address and password you created during that process. Key features include: MY TRIP: View a snapshot of your trip details, including reservation information, on-property activities and dining options, as well as any events or promotions offered on property or near you during your stay GUEST FEEDBACK: Provide your thoughts and feedback regarding your stay while you’re on vacation and once you return home PUSH NOTIFICATIONS: Receive messages and alerts directly to your smartphone so you can stay informed and focused on enjoying your vacation Plus unique features for Hilton Grand Vacations HGVClub Members: MOBILE BOOKING: HGVClub Members can search for the perfect vacation with our new mobile-friendly booking engine. Choose “My Dates” if you know the exact dates you’d like to travel and only see availability for what you are looking for. If your dates are flexible, choose “Flex” and you can see availability across a range dates, or choose “Open Season” and see just what’s available during the Open Season rental window. FRONT DESK MESSAGING: HGVClub Members can now chat with the front desk during their stay at many Hilton Grand Vacations resorts. This new feature allows you to quickly make requests and get answers to questions about your stay directly from our mobile app. The Front Desk Messaging feature will be available on the My Trip Dashboard throughout your stay at eligible HGV resorts. CLUB GUIDE: Connect with fellow HGVClub Members in an online community where you can post questions and make or read recommendations on what to do during your trip CLUB DASHBOARD: Make and manage reservations, points, membership details, and more...just like you would on the HGVClub website Travel easier tomorrow…download the Hilton Grand Vacations App today. Note: -This app will only be accessible by Hilton Grand Vacations HGVClub Members, Hilton Grand Vacations Package Holders and Hilton
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