Quality degradation at Hilton Honors: Book Hotels  
Users report higher volume of Quality Issues than usual
65
fair

Hilton Honors: Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
465 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
149 Reports
User Feedback
24%
iOS
149 Reports
76%
Android
465 Reports
Hilton Honors: Book Hotels - Latest Quality Issues
Android
Nov 18, 2024
Buggy. Doesn't allow check in with Amex as the API to the confirm payment with bank appears either not to be set up or faulty.
Android
Nov 18, 2024
I can't sign in and get an unknown error, I'm now booking a Marriott instead!
Android
Nov 18, 2024
I am unable to use the app for check-in and as a door key
Android
Nov 18, 2024
App sucks. Won't accept, or can't confirm payment, for multiple different forms of payment for checkin
Android
Nov 18, 2024
App will not verify payment during check-in process. Incredibly obnoxious.
Android
Nov 18, 2024
The app wouldn't accept my email address, so I couldn't even join. I have a normal Gmail account.
Android
Nov 19, 2024
have already paid for the room but app keeps trying to take another payment to allow me to check in
Android
Nov 19, 2024
Cant check in and get the digital key. Ive paid months ago and says I need to check in at the desk. Why waste my time here.
Android
Nov 20, 2024
Check in is simply not working. Waste of time.
Hilton Honors: Book Hotels - Product Description
The Hilton Honors app has everything you need for the perfect vacation. Book a hotel, earn rewards, plan your trip, and so much more — plus, it's free.

Top app features:
- View and manage your reservations in one place
- Check in before you arrive and go straight to your room (skip the front desk)
- Choose your room prior to your stay
- Unlock your door with your phone using Digital Key
- Book your next trip and find hotel deals

Member benefits:
- Get the lowest price at over 7,000 hotels when you book direct
- Earn Points with every stay and redeem them for free nights and perks with our partners
- Enjoy free WiFi, late checkout, and no charge for a second guest
- Achieve Elite member status and get perks like free upgrades, free continental breakfast or a Daily Food & Beverage Credit, and more

Our brands:
Canopy by Hilton
Conrad Hotels & Resorts
Curio Collection by Hilton
DoubleTree by Hilton
Embassy Suites by Hilton
Hampton by Hilton
Hilton Garden Inn
Hilton Grand Vacations
Hilton Hotels & Resorts
Home2 Suites by Hilton
Homewood Suites by Hilton
LXR Hotels & Resorts
Motto by Hilton
Signia Hilton
Tapestry Collection by Hilton
Tempo by Hilton
Tru by Hilton
Waldorf Astoria Hotels & Resorts
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