33
poor
H&M - we love fashion | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
463 Reports
463 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
392 Reports
392 Reports
User Feedback
46%
iOS
392 Reports
392 Reports
54%
Android
463 Reports
463 Reports
H&M - we love fashion - Latest Quality Issues
iOS
Mar 31, 2025
Crashing
Unstable, crashing within 5 seconds after opening the app. Shame…
iOS
Mar 31, 2025
The app hangs
It doesn't charge and crashes
iOS
Apr 1, 2025
New app - terrible
Sorry, but it's impossible to use the app after the update. I can't find anything in it, at least check some new clothing
iOS
Apr 1, 2025
Terrible app experience
App freezes on iPad. Unable to scroll past first item. Disappointing experience
Android
Apr 1, 2025
With the new adjustments, it is really no longer favorable to order here. And even if you are a member plus, it doesn't mean anything anymore. No additional benefits whatsoever. I feel cheated.
iOS
Apr 1, 2025
The app cannot respond
Please fix it! I deleted it and reinstalled it but the problem remains. You select the section you want and all of a sudden app kicks you off
Android
Apr 1, 2025
It's a pity that you can't give negative points. Why they broke their own app. The menu is not visible, I keep coming out of the app, grayed out things in favorites that are sold out for what? I want to see a photo!!! Has anyone tested it? Drama!!! Shot in the knee
Android
Apr 2, 2025
The conversion of the application was completely unnecessary! It turned out to be horrible, even though it was easy to handle so far. Now nothing can be found. Neither logical nor aesthetic 😒
Android
Apr 2, 2025
New interface is terrible, nothing can be found.
H&M - we love fashion - Product Description
Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app. Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world! Imagine yourself browsing our feed and experiencing it live all at the same time. Sounds exciting? Keep reading! Our app also comes handy when you’re already inside one of our stores. Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know! Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock. Save the items you love the most in your own list of favourites — just tap the HEART ICON. Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events! Don’t miss out — download the H&M app now! When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
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