50
poor

HMRC | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
77 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
36 Reports
User Feedback
32%
iOS
36 Reports
68%
Android
77 Reports
HMRC - Latest Quality Issues
iOS
Dec 18, 2024
Useless
I don't understand where the 5 star reviews come from because the whole service is a joke! I've been attempting to get a UTR number from beginning of October!!! And we are now in December and I'm still waiting for them to do something! I've done the online forms multiple times, sent them a paper one AND I've called them several times and the personnel did a form online for me too but here we are still waiting! Utter shambles
iOS
Dec 18, 2024
Appalling
Cannot sign in because you have open another app to authenticate and, when you do that, the sign in dialogue closes to start again!!
Android
Dec 19, 2024
Forces the user to use known security risk web browser Chrome to sign in, completely unusable without
Android
Dec 19, 2024
Constantly crashes in a boot loop. Pixel 8 pro fyi
iOS
Dec 19, 2024
Take all my wealth away
I keep having to pay but i get nothing back in return. Doesn't offer value for money.
Android
Dec 20, 2024
Waste of time downloading in. Attempted to uninstall and reinstall which did not help. App just loops after sign in takes you to gov website. Then logs you out and asks for app passcode/fingerprint again; which loops you back to gov website & logs out again.
Android
Dec 21, 2024
Was a great app but they've removed all useful features such as the wage calculator. No idea why you would remove this?
Android
Dec 21, 2024
Doesn't work. Asks for my app pin, goes to the web page then goes back to the app pin.
Android
Dec 22, 2024
Used to be able to look at all the data relating to your pay, that seems to have been removed.
HMRC - Product Description
The only app to access your personal tax details with HMRC. Take control of your finances and join over 700,000 people using the HMRC app every month. Download the HMRC app from the UK Government here.

Use the HMRC app to:

- check your next salary payment from your employer
- check how much you owe on your Self Assessment and make a payment
- check your next tax credit payments
- find your tax code(s)
- find out how much Income Tax you should pay
- manage and renew your tax credits
- access your Help to Save account
- work out your take-home pay with the tax calculator
- claim a refund if you’ve paid too much tax
- check progress on forms you have sent to HMRC
- read messages from HMRC

You can use your Government Gateway account to sign in. If you don’t have one, registration is easy and fast. You will need your National Insurance number and birth date to start.

Once you’re set-up, you can sign in quickly and securely using your face or fingerprint (depending on device support).
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