56
fair
HMRC | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
89 Reports
89 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
26 Reports
26 Reports
User Feedback
23%
iOS
26 Reports
26 Reports
77%
Android
89 Reports
89 Reports
HMRC - Latest Quality Issues
Android
Mar 29, 2025
App seems ok for read only. However, I am frustrated with login. Although it gives option to choose biometric login, next time time I open APP it requires ID & password. Please rectify. Also some options for info return error page unavailable!!!
iOS
Mar 29, 2025
Can’t pay!
Terrible app - once you register with ALL you information it can't tell you how to pay or how much tax is outstanding! Waste of effort and time
Android
Mar 30, 2025
I can't start the app as it says that I don't a browser installed despite downloading it from a browser!
Android
Mar 30, 2025
Installed this on a Chromebook and then received the message "You need to install a web browser before you can sign in". Either the app doesn't recognise Chrome or doesn't recognise a Chromebook, or both. How many people need to report this before it gets fixed?
iOS
Mar 30, 2025
Doesnt open
Cant access app. You type in your code, it opens up your web browser to which you are then met with a message “this site is trying to open another application” you click “allow” then open the app again, which then opens the browser again. Pointless loop.
Android
Mar 31, 2025
tax deduction system is very confusing
Android
Apr 1, 2025
can't get in. constantly loops in the login. though pin, face and fingerprints are all valid, it still loops back to login. have uninstall and reinstalled but to no avail.
Android
Apr 2, 2025
it doesn't let you into anything. I've been trying for days
Android
Apr 2, 2025
Doesn't work. Keeps going around in an infinity loop at sign in asking over and over again for you to choose and confirm a new PIN. Flashes up a page of the HMRC browser login and then never lets you in and goes back to asking you to choose a PIN again. Utterly useless.
HMRC - Product Description
The only app to access your personal tax details with HMRC. Take control of your finances and join over 700,000 people using the HMRC app every month. Download the HMRC app from the UK Government here. Use the HMRC app to: - check your next salary payment from your employer - check how much you owe on your Self Assessment and make a payment - check your next tax credit payments - find your tax code(s) - find out how much Income Tax you should pay - manage and renew your tax credits - access your Help to Save account - work out your take-home pay with the tax calculator - claim a refund if you’ve paid too much tax - check progress on forms you have sent to HMRC - read messages from HMRC You can use your Government Gateway account to sign in. If you don’t have one, registration is easy and fast. You will need your National Insurance number and birth date to start. Once you’re set-up, you can sign in quickly and securely using your face or fingerprint (depending on device support).
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