21
poor
HMRC | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-35 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
39 Reports
39 Reports
User Feedback
46%
iOS
39 Reports
39 Reports
54%
Android
46 Reports
46 Reports
HMRC - Latest Quality Issues
iOS
Nov 15, 2024
Login is broken
Can't login broken app - every time it opens safaris and downloads a ‘session'
Android
Nov 16, 2024
App wouldn't find a Web browser to let me sign in, but eventually, it did. It's nice that I can add my NI number to Google Wallet. Some useful links in there, not bad! I'll keep checking to see if I can see how much I'm going to be paid before pay day
iOS
Nov 16, 2024
Doesn’t open
I live abroad which means dealing with HMRC is a nightmare. Easy to pay, cannot get refund! Cannot contact anyone! Tried to download app as an option but it won't even open! How can both the app & website be so useless?
Android
Nov 16, 2024
can't access most of the content
iOS
Nov 17, 2024
Can’t login
Really hoped the app would be what I needed. Sadly can't even login. Registered my details, but as soon as i enter my passcode in the app, it opens a blank webpage, try's to download a 0kb document then just leaves a blank white webpage. Go back to the app and it starts the same sequence again!
iOS
Nov 18, 2024
Login is broken
Can't login broken app - every time it opens safaris and downloads a ‘session' Stuck in loop. Reinstall does not work.
Android
Nov 18, 2024
the app is ok but hmrc deffinately are not! constantly charging interest on advance payments not made against money that you have no way of knowing that you will earn ..... crystal ball anyone????
Android
Nov 19, 2024
This app is awful. It makes you feel like criminal and the identity check makes you questioning yourself if you do actually know who you are yourself! No customer help, no easier steps - waste of time and nerves.
Android
Nov 19, 2024
It says your web browser couldn't be found. I have no problems with other apps Edit: I'll just give up, I've seen other people with this bug
HMRC - Product Description
The only app to access your personal tax details with HMRC. Take control of your finances and join over 700,000 people using the HMRC app every month. Download the HMRC app from the UK Government here. Use the HMRC app to: - check your next salary payment from your employer - check how much you owe on your Self Assessment and make a payment - check your next tax credit payments - find your tax code(s) - find out how much Income Tax you should pay - manage and renew your tax credits - access your Help to Save account - work out your take-home pay with the tax calculator - claim a refund if you’ve paid too much tax - check progress on forms you have sent to HMRC - read messages from HMRC You can use your Government Gateway account to sign in. If you don’t have one, registration is easy and fast. You will need your National Insurance number and birth date to start. Once you’re set-up, you can sign in quickly and securely using your face or fingerprint (depending on device support).
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