27
poor
Home Connect | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
148 Reports
148 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
56 Reports
56 Reports
User Feedback
27%
iOS
56 Reports
56 Reports
73%
Android
148 Reports
148 Reports
Home Connect - Latest Quality Issues
iOS
Jan 26, 2025
Improved since the update
The app worked fine until recently, then came the update. Since then, the smartphones can no longer connect to the device, even though it is correctly connected to the WiFi. Strangely enough, push notifications are still received... if I delete the device on the smartphone and reconnect it, it works for one or two times and then the error appears again.
Android
Jan 26, 2025
The app is a bad joke...I've been trying to connect a Bosch cookit for 3 days...nothing works...device is displayed...more than connection attempts are all that's needed...always errors...different ones...really bad...
iOS
Jan 26, 2025
Water level too high
Actually, I just want to be notified as soon as the washing machine is ready and can be emptied. Instead, you are confronted several times during the runtime with an alleged error message ("Door cannot be opened: water level too high. Please start the pumping program first"), although no one wants to open the door of the machine. The app's customer service doesn't get back to you either.
iOS
Jan 26, 2025
Everything is always set and changed
I installed everything in the app and when I press start everything is different again, I don't need eco, if I enter 60 it should be 60 and not cold
Android
Jan 26, 2025
Registration in the app is far too complicated. I don't get any feedback when registering. I hope it will be easier to register using the device's QR code....
Android
Jan 27, 2025
I don't know how or why, I haven't had a connection to the oven for a few days now, even though it's worked without a problem since I bought it, about a year ago. From what I've read in the reviews, several people are now having problems with it. (They say there's an internet connection error, even though we have a great connection with all devices, or no connection to Home Connect.) That used to be German quality and reliability.
iOS
Jan 27, 2025
schedule
Why can't I create a weekly schedule for the warming drawer and have to set it up every evening for the next day? Sorry, it can't be that difficult. Even my Volvo can start the auxiliary heating using a weekly schedule.
Android
Jan 28, 2025
When starting the dish washer, I can only choose the last wash process or the eco 50. I hope that I can choose the last process plus the same ending time setting.
Android
Jan 29, 2025
The connection keeps getting disconnected. There is a warning saying the rinse aid is finished. We turned it on, filled it, turned it off, and still the same warning is there. We are connected to the dishwasher. When you say download a program, it says you are not connected to the dishwasher.
Home Connect - Product Description
Control your smart kitchen and home appliances in a simple and convenient way with the Home Connect app. Download the free Home Connect app now! Intelligently connected to your household Make the best of your home appliances from Siemens, Bosch, Neff, and Gaggenau by connecting them to the Home Connect app. ✓ Control and monitor your kitchen and home appliances ✓ Start, stop, select programmes, or set timers ✓ Get push messages when your programme has finished ✓ Automate everyday tasks and routines ✓ Easier use of appliances via the app ✓ Exclusive in-app functionalities ✓ Recipes and endless cooking inspiration with Kitchen Stories Control and manage your smart appliances anytime Did I switch off the oven? Instead of heading back home to check, simply take a look at the app. You will see the status of your appliances straight away with immediate access to important functionalities, whether at home or on the go. Be aware of all that’s important Oh, the fridge door has been left open? When do I need to descale the coffee machine? Important notifications and reminders regarding maintenance and care will be sent to you automatically. And even if things don’t go to plan: Using remote diagnostics our customer service will help you out with resolving the issue. You can also simply check the manual which is conveniently stored in the app. Voice-control your household via Google Assistant or Amazon Alexa Whether it’s making coffee, preheating the oven, or starting the washing machine: Voice your command and Google Assistant or Amazon Alexa will take care of the rest. What’s more, you can use predefined or individual routines for recurring tasks, like having your coffee made at the same time each working day. Finding the best programme and other little helpers Dishwasher, dryer, or oven – depending on the appliance and task at hand, the app will recommend the right programme with the ideal settings, whether it’s a pile of dirty dishes, a load of washing, or the cheesecake recipe for your next family reunion. And with Coffee Playlist you can even fulfil your guests’ coffee needs to match that cheesecake. Never run out of dishwasher tabs again Are you fed up being out of dishwasher tabs over and over again? With Home Connect and our tab counter you will never have to think about it again. Connected to Amazon Alexa and its smart reordering service your dishwasher tabs will be reordered on demand before you run out. Control your home with your smartwatch Monitor and manage your appliances with your Wear OS by Google or Fitbit smartwatch. All you need is the Home Connect Watch App for your smartwatch in addition to the Home Connect app. Is my data safe? Absolutely. All connections to Home Connect and our partners use TLS, a cryptographic protocol ensuring data transfer security. Additionally, each version of the Home Connect app is certified by TÜV TRUST IT (Austria). Do you have any questions or feedback? Drop us a message at service.uk@home-connect.com, we’re happy to hear from you. Find comprehensive information on Home Connect and all suitable appliances from Siemens, Bosch, Neff, and Gaggenau: Website: https://www.home-connect.com Instagram: https://www.instagram.com/homeconnectapp/ YouTube: https://www.youtube.com/c/HomeConnectGlobal/
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