52
fair
Hong Kong Disneyland | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
21 Reports
21 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
42 Reports
42 Reports
User Feedback
67%
iOS
42 Reports
42 Reports
33%
Android
21 Reports
21 Reports
Hong Kong Disneyland - Latest Quality Issues
iOS
Jan 21, 2025
Too bad, so slow
I only received the money for the purchased tickets but did not receive the tickets.
Android
Jan 23, 2025
I always got logout, I mean like within minutes. The app is very inconvenient especially when you need to reserved before entering. I tried to add guest and somehow my app is only allowed to add up to 2 guests, even if I tried to add guest number 3 when I reopen the app, it will only show 2. And if I am entering with my kids I can only book of them which makes it impossible to book all 3 of us and ultimately delaying at the entrance and also leads to a delay for everyone who are behind us.
iOS
Jan 23, 2025
The reservation system is terrible. The online customer service is completely useless and only takes up space.
rotten
Android
Jan 26, 2025
The design of the appointment waiting card is terrible. If you have to jump out to view the information in the middle of filling in the information of multiple people, it will become a design where you have to repeat it infinitely and get zero points. Also, it is not clear whether the appointment has been completed or not. It is a very inappropriate design.
iOS
Jan 28, 2025
Total error
The email address and phone number are correct, but they always say they are wrong.
iOS
Jan 28, 2025
It's hard to use
It's too difficult to use. Not only is the website slow, but it's all in English. How can people from mainland China use it?
iOS
Jan 30, 2025
You can't sign up for an account
Garbage, can't register an account
iOS
Feb 1, 2025
Very slow and not very useful
Very slow and not very useful
Android
Feb 2, 2025
Can't write in English
Hong Kong Disneyland - Product Description
Download the official app for Hong Kong Disneyland! Enhance your next visit with an enchanting mobile experience. See approximate wait times for attractions, browse the park map, see schedules and much more! - Check Wait Times: See attraction approximate wait times at a glance and make better use of time in your adventure. - Exploring Made Easy: Find what you’re looking for at the park with a GPS-enabled map that show your location and the attractions, Character Greetings, restaurants, shops and more near you. - The Details You Need: See park hours, Character Greeting times, show schedules and accessibility information, plus descriptions of attractions, entertainment and more. - Make Reservations: Enjoy 1-tap calling for restaurant and hotel reservations. - A Plus for Magic Access Members: View blockout calendars and see your merchandise, food and beverage discounts at select restaurants and shops. - Order food and beverage ahead: Save time for magical journey. - Magic AR: Guests can explore Elsa’s Ice Magic, as well as interact, take photos and videos with beloved Frozen friends at our Frozen themed land, World of Frozen. Make your visit more magical with the Hong Kong Disneyland app! Download it before your next visit. Note: Before downloading this app, please consider that some app features require location data as well as a Wi-Fi or mobile carrier data connection. In addition, this app will access your device’s external storage in order to store debug logs and your device’s accounts to store and retrieve a public token in a secure fashion that is needed to access server content. This app uses location services to display Guests’ approximate position on the map. This app is available in English, Simplified Chinese, Traditional Chinese, Japanese, and Korean. This app provides you with the option to receive push notifications for information relating to your visit to Hong Kong Disneyland Resort. This app will request access to your camera to let you send and upload photos and contains links that let you share and connect with others through social media. To download photos to your device, the app will request access to your external storage. This app provides you with a Baidu map. Baidu collects, uses and shares certain information in accordance with its privacy policy found here: http://www.baidu.com/duty/yinsiquan.html Terms of Use: https://disneytermsofuse.com Privacy Policy: https://www.hongkongdisneyland.com/privacy-legal By downloading and/or using the app, you are deemed to have understood and consented to the above.
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