84
good
Hopper: Flights, Hotels & Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
29%
Android
162 Reports
162 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
390 Reports
390 Reports
User Feedback
71%
iOS
390 Reports
390 Reports
29%
Android
162 Reports
162 Reports
Hopper: Flights, Hotels & Cars - Latest Quality Issues
Android
Mar 29, 2025
Really frustrated with this app. Went to book a flight and it told me to wait because I could save around $50 per ticket. So I waited and "watched" the flight. Not only has the price never dropped, now it's $150 more than I would've paid when I went to buy them two weeks ago, and now Hopper is saying to book now because the price is only going to go up. Now the trip is costing me an extra $300. Will never rely on Hopper's recommendations again.
iOS
Mar 29, 2025
Scam
Take money and no booking, cost me £120 to call from uk to try and get refund. No email address to contact.
Android
Mar 29, 2025
broken. no searching for anything. Edit: user error at fault, back to approval!
iOS
Mar 30, 2025
The absolute worst experience ever
Booked same day reservation and went to the hotel to check in. Hotel tells me they do not have my reservation in the system. Spent one hour on the phone with customer services with a total of 50 minute wait time in between a 10 minute talk time with customer service. They end up telling me that they will have to cancel my reservation and I have the option for a refund or to book with another hotel. Obviously I opted for a refund. Had me on hold for another 15 min and said I will be receiving the refund in a few days. All the while my 8 month pregnant wife and 3 year old are waiting in the car exhausted. Ended up booking through Expedia in the hotel parking lot and 20 seconds later I walk in and the hotel tells me they have my reservation ready through Expedia. 20 second wait time through Expedia and checked in to hotel vs 1 hour and half wasted with hopper to end up not even getting any room. Called hopper back to complain about my terrible experience and ended up another 20 min wasted with them telling me that my order was still active and no refund was noted and since the policy states no refund for cancellations same one day prior to booking. That no refund can be issued. What a scam company. Will have to end up going through my credit card company to report this fraud. Absolutely ridiculous customer service and complete incompetence with this company. Deleted the app and will never look back at this terrible terrible company.
Android
Mar 30, 2025
ads saying low prices, lies
iOS
Mar 30, 2025
It’s bad bad
I've used this app for few hotel bookings and car rental bookings For the hotel Sometimes the hotel didn't have my bookings For car rentals I paid for the rental 324$ When I got to the rental office they said they have no cars and hopper is so hard to reach from outside us/canada. I paid for the rental but there is no car and now way to reach hopper. Hopper never again
iOS
Mar 30, 2025
Better options out there
Hopper is helpful for getting an idea of when it's cheapest to fly, but there are way fewer options for filtering flights compared to Expedia of TripAdvisor. There are also some bugs in the system. Every refundable ticket I selected would suddenly become no longer refundable at checkout. Hope this gets fixed.
iOS
Mar 30, 2025
The Freeze
First time user didn't want the freeze wanted to book it and booked it wrong by mistake and now in one day I'm out $350 for what? And they won't help with that at all…. Just handed over $350 to them.
iOS
Mar 31, 2025
Donna’s Hopper
It's very helpful when trying to find an affordable and time appropriate flight. Unfortunately I have lost a few coins, when I tried to hold trips and then, not be able to go and loss the booking but otherwise I love Hopper!
Hopper: Flights, Hotels & Cars - Product Description
The Hopper app has helped over 100 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips. Book Flights, Hotels, Homes & Rental Cars Find millions of flights, hotels, homes, rental cars (and cute bunnies) – all in one app. Book your trip safely and securely, in just a couple taps and a swipe. Always Get the Best Price You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. Easily Find The Cheapest Travel Dates Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip. Not Ready to Book Right Away? Hopper lets you freeze the price, so that you never miss a travel deal. For a small fee, take the time you need to finalize your plans, or wait for your next paycheck to come in. If the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price. Travel with Confidence Avoid fees and frustration! Make any trip flexible with Hopper’s Cancel and Change for Any Reason plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Flight Disruption Guarantee. Travel stress free with 24/7 access to Hopper’s Customer Support. Help the Planet, One Booking at a Time. With every booking that occurs on Hopper, we pledge to plant 2 trees to offset the carbon footprint. To date, we’ve planted over 31 million trees. Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals. So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip! Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “The Most Downloaded OTA in the U.S. in 2021” - Apptopia • “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy • “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure • “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal • “Find me a hotel on Hopper!” - The Late Late Show with James Corden • “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch • “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022 Say Hello to the Bunnies Facebook: https://www.facebook.com/hoppertravel Instagram: @hopper Twitter: @hopper Website: http://www.hopper.com Need support? Head over to https://help.hopper.com to find answers to frequently asked questions. You can also reach us toll-free at +1-833-933-4671 if calling from US or Canada, or at +1 (347)-695-4555 if calling from outside the US or Canada.
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