87
good
Hopper: Flights, Hotels & Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
26%
Android
172 Reports
172 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
481 Reports
481 Reports
User Feedback
74%
iOS
481 Reports
481 Reports
26%
Android
172 Reports
172 Reports
Hopper: Flights, Hotels & Cars - Latest Quality Issues
iOS
Nov 17, 2024
Terrible customer service
I am very dissatisfied with this app's customer service. I paid for the premium disruption services expecting prompt assistance, but their handling of refunds is painfully slow. It feels like they deliberately drag their feet at every step of the process. Instead of making a stressful situation easier, their poor service adds to the frustration. I won't be using this app again and wouldn't recommend it to anyone seeking reliable customer support.
iOS
Nov 17, 2024
disappointed
i booked a hotel at 4am hopper booked it later in the afternoon instead when i asked for a refund they said they would give me my 120 dollars back they lied when it came time to pay and said they wasn't doing it i deleted the app i just wanted to let yall know they robbing people in these hard times so i deleted the app be careful guys they scamming
iOS
Nov 17, 2024
Price prediction tool is a joke
Why bother putting a prediction? It's too misleading and makes your company look bad. To top it off, you give false hope to folks looking to wait and buy at a better price. Hoppers rebuttal?!? You can do a price freeze!! That's a joke too. I don't recommend this company at all. They need to take their prediction tool down because it literally cost us an extra $2000, so far.
iOS
Nov 17, 2024
Flights work well, don’t book hotels on here
I've had great experiences with flights and car rental but horrible experience with hotels. If the hotel has an issue they wont contact you a neither will hopper so you'll be in trouble. Customer service wasn't helpful either. As long as you don't have any issues, you're good. I used it over a dozen times and only had one bad experience but that bad experience was awful.
Android
Nov 17, 2024
The comparison of different flights works wonderfully. Unfortunately, in contrast to customer support, which does not exist at all. Every contact I made remained unanswered. Terrible!
iOS
Nov 17, 2024
Color coded calendar is gone
The entire reason I liked hopper was that you could easily see which dates were cheaper to fly on because of the color coding on the calendar. Now that this feature is gone, so am I.
iOS
Nov 17, 2024
Refunds
Very difficult to talk to someone. Difficult to get refunds with insurance. I am owed credit for a ticket and unable to get still due to inability to speak to a human. Have changed sites. Sue Messner
iOS
Nov 18, 2024
Sorry the room is not available at that rate
If you don't by all of the extras, $12 to cancel, $15 for insurance, $17 to hold a day, when you get to the final check out, you will get a message that says they don't have rooms at that rate. But they did place a hold on your credit card for 3 days. EVERY time, EVERY room! It's a scam.
iOS
Nov 18, 2024
Horrible Service using Travel Credit
It took multiple calls over 2 days to use a Travel Credit. I was not able to rebook on the App. It took over 6 hours to finally get the rebooking and it cost $398 to rebook. Do NOT book flights with Hopper! HORRIBLE EXPERIENCE
Hopper: Flights, Hotels & Cars - Product Description
The Hopper app has helped over 100 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips. Book Flights, Hotels, Homes & Rental Cars Find millions of flights, hotels, homes, rental cars (and cute bunnies) – all in one app. Book your trip safely and securely, in just a couple taps and a swipe. Always Get the Best Price You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. Easily Find The Cheapest Travel Dates Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip. Not Ready to Book Right Away? Hopper lets you freeze the price, so that you never miss a travel deal. For a small fee, take the time you need to finalize your plans, or wait for your next paycheck to come in. If the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price. Travel with Confidence Avoid fees and frustration! Make any trip flexible with Hopper’s Cancel and Change for Any Reason plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Flight Disruption Guarantee. Travel stress free with 24/7 access to Hopper’s Customer Support. Help the Planet, One Booking at a Time. With every booking that occurs on Hopper, we pledge to plant 2 trees to offset the carbon footprint. To date, we’ve planted over 31 million trees. Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals. So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip! Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “The Most Downloaded OTA in the U.S. in 2021” - Apptopia • “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy • “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure • “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal • “Find me a hotel on Hopper!” - The Late Late Show with James Corden • “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch • “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022 Say Hello to the Bunnies Facebook: https://www.facebook.com/hoppertravel Instagram: @hopper Twitter: @hopper Website: http://www.hopper.com Need support? Head over to https://help.hopper.com to find answers to frequently asked questions. You can also reach us toll-free at +1-833-933-4671 if calling from US or Canada, or at +1 (347)-695-4555 if calling from outside the US or Canada.
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