60
fair

Hostelworld: Hostel Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
14 Reports
User Feedback
24%
iOS
14 Reports
76%
Android
44 Reports
Hostelworld: Hostel Travel App - Latest Quality Issues
Android
Mar 27, 2025
Value is never the end. There are always hidden fees. Not recommended, not reliable.
Android
Mar 28, 2025
stop adding me to chat groups I've already left
Android
Mar 28, 2025
There's no way to reduce and get a refund for ongoing stay if they did not meet expectations or if there was a danger factor
iOS
Mar 29, 2025
Scamming app
The price written is 22 euros (as in other apps), but on the last step, after I added data of my bank card, they write about additional taxes and fees and price is 25.5 euros (=> much more for few nights)
Android
Mar 30, 2025
The app showed I will be paying $24 for the booking then got charged almost the double. I would appreciate detailed and accurate information on the prices.
iOS
Mar 30, 2025
Hard to use
I selected the correct date, emailed me saying the wrong date, refused the ability to login and amend. Not disability friendly. Over complicated. Do not recommend.
iOS
Mar 30, 2025
Frustrating limitation
The app works well—unless someone else books for you. Even if you're invited to the trip and the booking appears in your app, you don't get full access to details or the hostel/city group chat. This is frustrating because one of the main reasons I book through HostelWorld (despite sometimes higher prices) is for chat access. In my case, my friend booked for both of us, added me via email, and I was still locked out—even when trying to join with a QR code. Unless this is fixed, I may switch to other booking platforms.
Android
Mar 31, 2025
Hostel world is not allowing me to sign up in the app. when i try to sign up it says I already have an account associated with that email. and when I try to login it shows it doesn't match any account all over the app. i have tried with all my email accounts it just won't budge. it's irritating now. I have been trying it since yesterday but all in vain.
iOS
Mar 31, 2025
Scam
Call centre not responding
Hostelworld: Hostel Travel App - Product Description
The world’s leading travel app & trip planner for backpackers on a budget who want to stay in the best hostels, have fun experiences and mix with like-minded travellers. With new friend-making features, it’s even easier to go from solo to social before your plane hits the runway.  
 
 

Make new travel besties with super social features 
+ Instantly connect and chat with your fellow hostel travellers as soon as you book 
+ Share experiences that are right up your street by joining local chat groups based on your interests 
+ View travellers’ profiles from around the world and see where people have adventured to 
+ See exactly who will be at your hostel when you are 
+ Build your own traveller profile & expand your travel network 
+ Share memes or discuss travel dreams: join our online community and find top tips for your next adventure 
 
Find affordable accommodation in unmissable locations 
+ Search from over 16,500 hostels in 180 countries  
+ From cheap hostels in Europe to eco hostels in Southeast Asia 
+ Book private rooms or shared dorm rooms (mixed or all-female options available) 
+ Filter by location, price, room type, facilities and more on our booking app  
+ The best hostels for any budget. Making travel possible for everyone. 
 

Tried, tested and trusted travel app 
+ Helping backpackers and solo travellers ‘Meet the World’ for over 20 years 
+ Real reviews from over 13 million+ passionate travellers 
+ Rated on value, location, atmosphere etc. by previous guests 
 

Find events and experiences 
+ Discover hostel events and local plans 
+ Find FREE activities, helping you meet like-minded travellers 
+ Fun experiences to suit any backpacker or solo traveller. Walking tours, yoga, pub crawls and more 
+ Join a Roamies group tour to explore iconic destinations while staying in the world’s best hostels 
 
Packed with plenty of perks 
+ FREE cancellation available on all hostel bookings (we know travel plans can change) 
+ Use your location to easily find the perfect hostel stay near you 
+ Browse accommodation photos and view your future room 
+ Get access to your booking info 24/7 with or without internet access 
+ See where you’ve been on the interactive ‘My Map’ feature 
+ Get inspired by our ‘Top Destination’ feature and discover the best hostels in London, Amsterdam, Barcelona, Bangkok and more for a backpacking adventure or a gap year abroad 
 
Hostels for anyone, anywhere! 
 
Literally, anyone… 
+ Whether you’re a veteran backpacker, travelling around the world on a budget 
+ A gap year student on your first ever backpacking trip 
+ A solo traveller making friends in every corner of the world 
+ A group tour sharing crazy adventures together  
+ Looking for cheap vacations, budget holidays or an epic backpacking trip 
 
Almost anywhere… 
+ Our easy-to-use travel app offers you the biggest choice of accommodation at the best prices, with exclusive travel deals 
+ Find accommodation across 180 countries worldwide 
+ Hostels on the beach, in the city, even in the jungle 
+ Book accommodation all over the world in an instant 
+ Book whenever, from wherever. Whether you’re backpacking in Thailand or exploring Italy, the USA or Spain… Access to the world’s best hostels, 24/7! 
 

“Hostels are the best way to travel and Hostelworld is the best way to find them.” - Elite Daily 
 
Want more travel tips and inspiration? 
For travel tips and backpacking inspiration, check out our blog and follow us on social media.  
+ Hostelworld Blog 
+ Instagram 
+ TikTok 
+ Facebook 
+ Twitter 
+ Pinterest 
+ YouTube 
 
Please take a moment to review us on the App Store. Your feedback helps us improve our service for millions of travellers worldwide. 
Want to improve your unitQ Score by 20% within 30 days?
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