61
fair
Hostelworld: Hostel Travel App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
17 Reports
17 Reports
User Feedback
19%
iOS
17 Reports
17 Reports
81%
Android
71 Reports
71 Reports
Hostelworld: Hostel Travel App - Latest Quality Issues
Android
Feb 22, 2025
Giving an example: If you rent in a hostel by using this app, and get raped and mugged by the hostel worker, the app service wont reply. So use it with your own insurance.
iOS
Feb 23, 2025
They steal from you, it's a fraud
Don't download it, they're going to steal from you. I made a reservation, they never sent me a contact for the hostel or the app. The app didn't save reservation information, although it did charge me an advance that I paid with a digital card and the hostel would charge the rest upon arrival. I arrived at the hostel and it didn't recognize the reservation. I tried to contact the app, but there's no way to complain even if a user registers. They don't provide any contact information for follow-up. The Hostelworld app kept my advance payment and I had to look for a much more expensive hotel in the country where I traveled to stay. They ruined my itinerary, my budget, and they scammed me. This app is for criminals and thieves. I don't recommend it.
Android
Feb 24, 2025
This app has modern appearance and looks to have good functionality. Deep down it's pretty bad with poorly designed menus, badly optimised search, and limited profile options. Main irritation was no voucher option in checkout. The whole purchase experience within the app is infuriating that I just went back to my computer.
iOS
Feb 24, 2025
dirt
I booked so I can't cancel because I know I'm leaving no matter what. I paid €102 and due to a system error (not to mention that I can only stay 7 nights and not 11), the booking had to be cancelled. I was in contact with Hostelworld during this time and now they're blaming it on the fact that my card was not debitable. THERE WASN'T EVEN AN ATTEMPT TO DEBIT ANYTHING, APART FROM THE €102!!!!! I didn't get the money even though Hostelworld is to blame. I will definitely take legal action because I won't put up with this kind of nonsense.
Android
Feb 25, 2025
Bad experience, they charged me €33, 2 days after booking a service that, to top it off, was not even used, because the hostel where I was going to stay did not allow me to check in because I did not have my passport. I demand my refund, so far they have not given me a solution, terrible app.
Android
Feb 26, 2025
Won't let me join chats, upload a photo. Everything just seems buggy
Android
Feb 28, 2025
Even if you cancel on time, they will charge you the cancelation fee. Horrible, please do not use this and use booking
Android
Feb 28, 2025
Never again! I wanted to book a hostel, and during the booking process I compared it with other sites. When I went to pay, an error message came up (payment not working, please try again). I tried again, but the message kept coming up. After restarting the app, the hostel was no longer available... then the next morning I got the unpleasant surprise that it had apparently worked after all. Support was not helpful and made me look like a liar.
Android
Mar 1, 2025
No human relationship behind the app, booked a 3 night at an hostel, reserved the room. Hostel cancelled the room because the bunk bed had weight restriction. Still got charged for the room. No customer service for this app. Buyer beware!! Not the type of interaction you want with your credit card information.
Hostelworld: Hostel Travel App - Product Description
The world’s leading travel app & trip planner for backpackers on a budget who want to stay in the best hostels, have fun experiences and mix with like-minded travellers. With new friend-making features, it’s even easier to go from solo to social before your plane hits the runway. Make new travel besties with super social features + Instantly connect and chat with your fellow hostel travellers as soon as you book + Share experiences that are right up your street by joining local chat groups based on your interests + View travellers’ profiles from around the world and see where people have adventured to + See exactly who will be at your hostel when you are + Build your own traveller profile & expand your travel network + Share memes or discuss travel dreams: join our online community and find top tips for your next adventure Find affordable accommodation in unmissable locations + Search from over 16,500 hostels in 180 countries + From cheap hostels in Europe to eco hostels in Southeast Asia + Book private rooms or shared dorm rooms (mixed or all-female options available) + Filter by location, price, room type, facilities and more on our booking app + The best hostels for any budget. Making travel possible for everyone. Tried, tested and trusted travel app + Helping backpackers and solo travellers ‘Meet the World’ for over 20 years + Real reviews from over 13 million+ passionate travellers + Rated on value, location, atmosphere etc. by previous guests Find events and experiences + Discover hostel events and local plans + Find FREE activities, helping you meet like-minded travellers + Fun experiences to suit any backpacker or solo traveller. Walking tours, yoga, pub crawls and more + Join a Roamies group tour to explore iconic destinations while staying in the world’s best hostels Packed with plenty of perks + FREE cancellation available on all hostel bookings (we know travel plans can change) + Use your location to easily find the perfect hostel stay near you + Browse accommodation photos and view your future room + Get access to your booking info 24/7 with or without internet access + See where you’ve been on the interactive ‘My Map’ feature + Get inspired by our ‘Top Destination’ feature and discover the best hostels in London, Amsterdam, Barcelona, Bangkok and more for a backpacking adventure or a gap year abroad Hostels for anyone, anywhere! Literally, anyone… + Whether you’re a veteran backpacker, travelling around the world on a budget + A gap year student on your first ever backpacking trip + A solo traveller making friends in every corner of the world + A group tour sharing crazy adventures together + Looking for cheap vacations, budget holidays or an epic backpacking trip Almost anywhere… + Our easy-to-use travel app offers you the biggest choice of accommodation at the best prices, with exclusive travel deals + Find accommodation across 180 countries worldwide + Hostels on the beach, in the city, even in the jungle + Book accommodation all over the world in an instant + Book whenever, from wherever. Whether you’re backpacking in Thailand or exploring Italy, the USA or Spain… Access to the world’s best hostels, 24/7! “Hostels are the best way to travel and Hostelworld is the best way to find them.” - Elite Daily Want more travel tips and inspiration? For travel tips and backpacking inspiration, check out our blog and follow us on social media. + Hostelworld Blog + Instagram + TikTok + Facebook + Twitter + Pinterest + YouTube Please take a moment to review us on the App Store. Your feedback helps us improve our service for millions of travellers worldwide.
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