54
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
Work at Hotels.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Hotels.com? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
658 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
326 Reports
User Feedback
33%
iOS
326 Reports
67%
Android
658 Reports
Hotels.com: Travel Booking - Latest Quality Issues
Android
Jan 28, 2025
Tried getting support through the chat feature and the agent on the other end blocked my ability to chat with support. They screwed up and left me out of pocket for $175. App will be uninstalled and never using this company again. They have turned into a terrible company since being acquired by expedia
iOS
Jan 28, 2025
Terrible company stay away
The system has memorized the wrong date, I pressed a button and the card was charged. I called customer service before 1 minute was up, they delayed me for 30 minutes and said it could not be cancelled and took the money. Customer service 0
iOS
Jan 28, 2025
Does not publish comments
We received a notification to comment on the hotel we stayed in. We commented and wrote that the hotel smelled like cigarette smoke and there were cigarette ashes on the bed. He did not approve my comment. I think he did not like it because I gave a bad score for the hotel portfolio they offered on hotels.com. It is announced here.
Android
Jan 28, 2025
The app is just stuck at the loading screen when it is opened from the email link to the itinerary. The app can otherwise be opened, but there is no itinerary data, and it won't add the itinerary to my account. The virtual assistant bot is useless, it just loops back to ask for the itinerary number after every user question.
Android
Jan 28, 2025
I just had a horrible experience!! And I can't call anyone!! Plus chat respond to anyone!! They stole 198.98!! And no one to chat with thur phone or virtual chat.
Android
Jan 28, 2025
This app is worse than the website. I only downloaded the app because the website asks you to download it every time you visit.
Android
Jan 29, 2025
no local currency
Android
Jan 29, 2025
Not bad, it's rubbish, there's no way to communicate with a representative.
Android
Jan 29, 2025
Could not find a customer service phone number ANYWHERE
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners