60
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
Work at Hotels.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Hotels.com? Unlock additional insights
Android unitQ Score
Android User Feedback
61%
Android
575 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
370 Reports
User Feedback
39%
iOS
370 Reports
61%
Android
575 Reports
Hotels.com: Travel Booking - Latest Quality Issues
iOS
Mar 31, 2025
Crapp
The hotel room I tried to get at the huge discount wouldn't go through. Had to go to hotel and pay full price. This site scams you
iOS
Mar 31, 2025
Lost a customer
As my IPhone will only update to IOS 15, I will not be using Hotels.come any longer.
iOS
Apr 1, 2025
Lack of supporting staff
First day at the hotel, you have to identify your room by yourself and carry your heavy bags yourself. The hotel doesn't come with free breakfasts and water in the room are paid for.
iOS
Apr 1, 2025
Zero customer service
No way of communication
iOS
Apr 1, 2025
update requirement is too rushy
I used to use Hotels .com a lot! But now I moved on to other hotel search as this App update requirement is too rushy, none of others are requireing like that. I even tried on web version but map search doesn't work properly.. very poor service. I'm done with Hotels .com unless it stops requireing to update that is leading us to iOS update.
iOS
Apr 1, 2025
Bad chatbot and no contact
Worst chat feature I've encountered in a long time. As long as you don't have a fairly okay function, you have to open the phone (which you can't get through to if you don't have a reservation number yet!
Android
Apr 1, 2025
Customer service does not reply! What kind of service do you want
Android
Apr 1, 2025
from a Konak Safranbolu household where smoking sounds. We immediately checked out in the morning because of the noises in the next room heard at 2 a.m. The application returned us only 10 percent, our money was burned, the disgrace experienced in the mansion, we could not find a hotel during this busy time, and they did not refund the fee. There is no interlocutor anyway. There is only correspondence with translation. Never hotels again.
Android
Apr 2, 2025
It has become a site that does not suit you. You are blind and deaf to the messages or complaints sent to you. You don't deserve me.
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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