61
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
583 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
346 Reports
User Feedback
37%
iOS
346 Reports
63%
Android
583 Reports
Hotels.com: Travel Booking - Latest Quality Issues
iOS
Feb 28, 2025
There are no room but you got my money
You didn't know. hotel said we don't have room but you say they have. You took my money . But there are no room.
Android
Feb 28, 2025
Otherwise works well, but it's really annoying that the app localisation is tied to the region you are in. If my region is Finland, why can I not choose English, or some other language I might prefer? Not every Finnish resident speaks the native language so the app will be unusable for them. Please don't limit the localisation options arbitrarily.
iOS
Feb 28, 2025
Registration of bookings
Many overnight stays via hot.com summer 2018. Problems registering. Lost nights. Many reminders, all were not answered.
iOS
Feb 28, 2025
No agent to speak with
If you want to speak with AI who can only tell you they are unable to assist this is the app for you!!
iOS
Feb 28, 2025
Wrong dates
This is the last time I will book with this company. The dates are always wrong . So I'm leaving as a customer .
Android
Feb 28, 2025
Simply terrible! Bookings disappear, Reward nights disappear...no customer service to speak of, just awful
Android
Feb 28, 2025
Worst booking experience of my life. Don't expect a refund for anything either. Use another company at any expense. It's worth the money to avoid the problems. It's cheap because they are taking money for stays that never happened. AVOID THIS APP!!
Android
Feb 28, 2025
Worst experience ever did not help me get my refund when I did not cancel my reservation the hotel did the day of check in let me with nowhere to go and have to sleep in my car with 6 kids don't use this app you will be very disappointed
Android
Mar 2, 2025
Fake pictures
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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