28
poor
HSL | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
33 Reports
33 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
20 Reports
20 Reports
User Feedback
38%
iOS
20 Reports
20 Reports
62%
Android
33 Reports
33 Reports
HSL - Latest Quality Issues
Android
Dec 16, 2024
The HSL app on my Android 14 device stops working (closes) every time I try to change the zone restrictions on my itinerary from Settings. The error has been going on for more than a month and the situation has not been rectified. All cookies have been accepted. The phone has been restarted several times. What's happening?
Android
Dec 17, 2024
I had to make an account to make mobile payments work. Not always asking for a phone number when installing. Previously, worked without login.
Android
Dec 17, 2024
constantly blaspheming that there is no network connection and immediately afterwards the network connection has been restored, this has recently started flashing even though there is nothing wrong with the connection itself, is there an update coming??
Android
Dec 17, 2024
Feature ideas. You can now add home trip. What if you could add route. Many times traveller checks same route and now it's slow. Select from and where. What if just having Route where I can type my naming and save start and end. From one i icon i can get instantly route trains. Even better custom edit on what app parts there can be in the main view. You can add route list start to end. Like section. Helsinki to riihimäki as one app view and bavk another. Set on what part app starts. Like ticket.
iOS
Dec 18, 2024
Smelly bus
I was on the bus and it smelled bad, I had to hold my nose. The sheath was on the floor and you couldn't see anything through the windows. Disgusting experience, I hope you will rectify this.
iOS
Dec 20, 2024
Gone for the worse
The zoning of search results has disappeared somewhere, a huge deterioration. Apparently, there is also some glitches in the synchronization of search results and actual schedules, as clicking on a search result may give you a completely different route recommendation than what was shown in the result listing. For longer routes, self-identification of a transit point once existed and is still missed.
Android
Dec 20, 2024
There are wrong departures, some of the departures on your own route are missing altogether. Aspa does not provide answers to feedback, and you have to queue for more than a quarter of an hour when calling. Update 2024: the app continues to show incorrect shifts, sometimes losing flag zone filtering and not allowing it to be re-enabled. Sometimes the user interface freezes on the phone and does not allow you to drag the view up or down. The cookie deletion offered by Aspa as a solution rarely helps.
Android
Dec 21, 2024
sadly whenever I try to strongly authenticate via eidas I am redirected to the app that shows a toast saying that the authentication is successful, but nothing more happens and I'm stuck in a loop
Android
Dec 22, 2024
Today I tried 2 times to book tickets from Germany for tomorrow and the next 11 days unfortunately did not work, money was debited, but there were no tickets
HSL - Product Description
With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card. In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
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