52
fair
HSL | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
43 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
17 Reports
17 Reports
User Feedback
24%
iOS
17 Reports
17 Reports
76%
Android
55 Reports
55 Reports
HSL - Latest Quality Issues
Android
Nov 9, 2024
With the latest update, you no longer remember the last directions you used to remember when the app was closed. And every time you open, you ask to turn on movement data, even though you always press "not now"... I'm not going to change my mind on the other openings either...
iOS
Nov 10, 2024
Dark mode icon
The dark mode icon is still missing.
Android
Nov 12, 2024
Mobile ticket purchase is probably impossible. Authorization holds 7.....
Android
Nov 13, 2024
One of the best transport application I've used ever. Cons: it draws a LOT of memory while running.
iOS
Nov 13, 2024
App works well, but please dark mode icon
No issues, app is pretty fast with occasional payment hitches. Could do with a dark mode icon now that it's part of iOS 18.
iOS
Nov 13, 2024
Violating App Store Policies
Or is it illegal to take a screenshot of the app. Well, here's a punishment for you for lying. You can't buy tickets if you block access to Matamo, is user tracking that important to you? (for everyone's information, Matamo is a competitor to Google Analytics). This is also contrary to Section 3.2.2.vi of the App Store Terms of Service: "Apps should not require users to [...] enable tracking, or take other similar actions in order to access functionality". Ps. Apple Pay is required as payment methods and the optional length of travel days for season tickets, which you promised four years ago after the initial phase in the responses to the app's feedback. That is, lying after lying!
Android
Nov 13, 2024
I can't even purchase my season ticket 1 day before the actual travel dates. Tried 3 different methods, money is deducted from the bank but the app stops working and goes back to main screen without any valid tickets showing. I'm waiting for money to return to the bank. If it won't happen, I'll contact for refund. Really laggy app that is forced to use. With all the bad reviews, still, it doesn't change for years.
Android
Nov 14, 2024
Does not work. According to HSL, you need to install Firefox from the Stone Age in order to buy a season ticket. Shouldn't we test on different platforms and make the app work on them as well.
Android
Nov 14, 2024
Only let's me buy single tickets and not 10 tickets with via card
HSL - Product Description
With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card. In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
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