28
poor
HSN Shopping App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
17%
Android
17 Reports
17 Reports
iOS unitQ Score
iOS User Feedback
83%
iOS
83 Reports
83 Reports
User Feedback
83%
iOS
83 Reports
83 Reports
17%
Android
17 Reports
17 Reports
HSN Shopping App - Latest Quality Issues
Android
Nov 12, 2024
The Android app, since its last update, has a bug. It no longer lets me sign in with my password. Yet, I can sign on without any issues in Chrome with the same password.
iOS
Nov 13, 2024
Shipping
Sorry but receiving purchases is getting worse not better. Maybe it is weather maybe it is short of personnel but the wait time is a problem. I love HSN and QVC but shipping needs a raise and a talk. Sorry. Happy Holidays TG
iOS
Nov 14, 2024
Tricky order practices -very unfair
A few days ago, during your last free shipping event, I attempted to order two pairs of Hue leggings that I had been saving, One pair of blue and one pair of black. I moved them into my cart and went to check out. I then noticed that the black pair was showing as having been ordered the day before along with several other items. Obviously this was an error on my part so I was going to cancel that order and reorder to get the free shipping. Your system would not permit me to cancel because order had already transferred to “packaging”. All of this happened within a few hours, and this order has been sitting in this status for DAYS! I feel this is a very underhanded and unfair way to rip off customers. I don't like such business practices. I know it's only $3.50, but to me it's principal and you should NOT use such gimmicks to make a buck, treat your customers with more respect.
iOS
Nov 14, 2024
Unfair
I went to apply a discount code for 25o/o and code did not work. Found out I was only eligible for the 20o/o code because my HSN card is a master card which I never asked for but that's what was sent to me. Different discount for HSN and HSN master card holders Not Fair Just lost a long time customer. I won't cancel my card and ruin my FICO score but will no longer shop here Now making you pick a nickname to post this. Every name and made up name is taken it seems
iOS
Nov 15, 2024
Why is every free shipping announced when it never is
And why are my things in one order being separated in a few orders? I've always chopped Hsn but ever since became QVC is just terrible discontinues. I don't know what I'm gonna do with my account.
iOS
Nov 15, 2024
Returns
Try to make it hard to return items
iOS
Nov 16, 2024
What did you do to your cameras
Hard to watch the program. Things look blurry and movement looks strange. Please fix!!!!
iOS
Nov 16, 2024
Non existent customer service in app !
Looking at purchasing a TV. they are showing about six different sizes, yet in the specifications, despite clicking on each different size TV, they're all supposedly 38 inches long and 22 wide ??? Went to try to get some customer service help, the obvious thing to do after such a screwup on the initial listing page. Only to find ONLY a useless bunch of pre-existing questions, all of which are totally irrelevant to the instant case.
iOS
Nov 16, 2024
Auto ship manager
It is very difficult to skip a shipment there are no options in the tool. I believe even through email. When you change frequency it does not update the date in the main page.
HSN Shopping App - Product Description
Shop thousands of products from your favorite brands—anytime, anywhere. The award-winning HSN Shop App puts the best electronics, cookware, home, jewelry, women’s clothing, skincare, cosmetics and more, right in the palm of your hand. Shop the latest styles and trends, find product details and read customer reviews for the products you love. Key Features: Watch Live Shows Livestream HSN and HSN2 wherever you go. Use the Program Guide to find upcoming shows with your favorite brands. Convenient Customer Service Call our Customer Service team and speak to a representative right from our app. FlexPay Manager Track and manage all of your current FlexPays, from anywhere you are. Auto-Ship Manager Easily manage all of your Auto-Ship orders. Skip a shipment, change frequency, update your address and more. Easy Checkout Complete your checkout with a single touch using Apple Pay. Available on iPhone 6 and above. Touch ID lets you speed through checkout, quickly and securely, with just your fingerprint. We’ll save your email address to make signing in to the app easier. Or choose the ‘Remember Me’ option to save your password, making future sign ins a breeze. Exclusive Savings Opt in to push notifications for early access to the best deals. Receive exclusive offers and coupons in your HSN Inbox.
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