25
poor
CenterWell Pharmacy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
30 Reports
30 Reports
User Feedback
45%
iOS
30 Reports
30 Reports
55%
Android
37 Reports
37 Reports
CenterWell Pharmacy - Latest Quality Issues
iOS
Dec 9, 2024
Not receiving my prescriptions
I'm not getting my auto refill Prescriptions. I'm almost out.
Android
Dec 10, 2024
App keeps shutting down every time I click on my orders, I called Humana app manager and there solution was go through the web site, the web shows you all old meds and nothing is up to date doesn't give you shipped or delivered they need to get off their Axx and fix the problems if they don't know how them hire somebody that knows something about computers and apps to fix it, this SUCKS!!!!
Android
Dec 10, 2024
The app always has issues when opening
iOS
Dec 10, 2024
Slow as molasses
Don't expect great customer service from these people because you will be so disappointed. App ordering is the pitts.
Android
Dec 12, 2024
Centerwell is not a good medicine provider. Have been waiting over 25 days to fill a prescription. SMH. Every person I have spoke with about this has given me the runaround. My doctor sent the prescription information 5 times. And they still didn't give me an answer. Just that my provider didnt seen them the info. While I watched him fax over the prescription. Also, my Humana rep jumped in and tried to help. That didnt work as well. So I want everyone else to know Centerwell is incompetent.
iOS
Dec 12, 2024
Sign In problems
How come everytime you try to sign in the current password never works….i have to reset it every time i need to get into the website….one other ?….why has the over the counter shopping gotten down to 30 dollars now…i mean the prices are twice as hign as any pharmacy…..so 30 dollars goes nowhere….i feel like it was only a gimmick to get you to come to humana y
iOS
Dec 14, 2024
Unsatisfactory with customer service
This company is very unfair and will drop you as a customer without further notice needed my medication informs me the day it was to be refilled and sent out they no longer can fill my prescriptions . Looking into changing my medical insurance asap! The pharmacist was rude and wouldn't give me time to speak…
iOS
Dec 18, 2024
App needs work for blind users
I love the app but it recently it has become less and less accessible for those of us who use voiceover on iOS devices. Blind individuals, deserve the same easy use of the app as everyone else. The buttons are very poorly labeled, and half the time they won't open because they're not labeled properly. I use center well for all of my medicinal needs And I don't wanna have to always call
iOS
Dec 18, 2024
Unhappy with new app
I have been using Center well for years for all my meditations. With the exceptions of the ones that are only going to be used for a weekend or a cold or some other nonsensical thing. I have always been able to look at all my medications and see how manyrefills I have available. Now I can't find my medication. I used to check them periodically to make sure everything was there, but I have problems now finding what I am looking for the new program you have is very cumbersome. And I can't find my medications. It looks like I only have one or two when I have five and I have some that are as needed and they're not there either so I just wanted you to know your new site. It's not nearly as easy to work with as your old site..
CenterWell Pharmacy - Product Description
The new CenterWell Pharmacy™ mobile app makes it easier to keep track of your prescriptions. The new app has the same easy-to-use features, plus upcoming features focused on you. 1. Simplified refill ordering 2. Easy prescription transfers 3. Check your order's status at a glance COMPLETE MEDICATION LIST - Stay organized with a full list of all your prescriptions filled at CenterWell Pharmacy, including those you no longer need and medication for your dependents. QUICK REFILLS - Easily refill your prescriptions as soon as you sign in, straight from your home screen. PRESCRIPTION DETAILS - View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos. ORDER STATUS - Know where your order is once it’s processed with color-coded order status messages. SHIPMENT TRACKING - Track shipments once they’re shipped to estimate when your medication will arrive. SNAP-TO-TRANSFER - Submit a photo of your current prescription label to easily transfer your prescription to CenterWell Pharmacy. SPECIALTY MEDICATIONS - Request a refill of an existing CenterWell Specialty Pharmacy™ prescription and order it at the same time as all your other medication. AUTO-REFILLS - Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers. PAYMENT OPTIONS - Change or update your credit card information and make payments securely from the app. PREFERENCES - Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit. SHOP PRODUCTS - Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only. Download the CenterWell Pharmacy mobile app now to manage all your mail-delivery medications with ease! Note: The CenterWell Pharmacy mobile app is available only to Humana members. For issues with this app, please email mobilefeedback@centerwell.com.
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