poor

CenterWell Pharmacy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-6 Points Past 30 Days

Category: Health & Fitness

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

58%

Android
74 Reports

iOS unitQ Score

iOS User Feedback

42%

iOS
53 Reports

User Feedback

42%

iOS
53 Reports

58%

Android
74 Reports

CenterWell Pharmacy - Latest Quality Issues

iOS

Jan 25, 2025

OTC

Where are the otc listings?

Android

Jan 25, 2025

Terrible service. Late orders or no orders at all come. No more.

Android

Jan 26, 2025

I would like to see when my medications will ship. I can see it on the online site but not the app.

Android

Jan 26, 2025

Zero stars...This is a worthless app. I have to end up calling almost every order in because it says order too soon when it actually is not. I have had issues with this app since I started ordering prescriptions for my mother.

iOS

Jan 26, 2025

Good service

Great for ordering, tracking and shopping, but not so good at editing Rx list

Android

Jan 28, 2025

no current information, takes days to see prescription updates

Android

Jan 29, 2025

Horrible communication. Late scripts monthly for over a year now. Just urghhhh!!

Android

Jan 29, 2025

I am having problems getting my meds filled or refilled. My Dr. has sent my prescriptions twice and each time I check my status the box tells me that my meds are on hold and to contact them, I spent over an hour explaining what my issue was and was told that my Dr. needed to go to their website and answer some questions. To this day I still can't get my meds filled.

Android

Jan 30, 2025

you try to get your meds and there is always some kinda damn problem and you end up out of meds before you get the refills.when you mark a med as dont take any more you still get them sent to you

CenterWell Pharmacy - Product Description

The new CenterWell Pharmacy™ mobile app makes it easier to keep track of your prescriptions. The new app has the same easy-to-use features, plus upcoming features focused on you.

1. Simplified refill ordering

2. Easy prescription transfers

3. Check your order's status at a glance

COMPLETE MEDICATION LIST
- Stay organized with a full list of all your prescriptions filled at CenterWell Pharmacy, including those you no longer need and medication for your dependents.

QUICK REFILLS
- Easily refill your prescriptions as soon as you sign in, straight from your home screen.

PRESCRIPTION DETAILS
- View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos.

ORDER STATUS
- Know where your order is once it’s processed with color-coded order status messages.

SHIPMENT TRACKING
- Track shipments once they’re shipped to estimate when your medication will arrive.

SNAP-TO-TRANSFER
- Submit a photo of your current prescription label to easily transfer your prescription to CenterWell Pharmacy.

SPECIALTY MEDICATIONS
- Request a refill of an existing CenterWell Specialty Pharmacy™ prescription and order it at the same time as all your other medication.

AUTO-REFILLS
- Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers.

PAYMENT OPTIONS
- Change or update your credit card information and make payments securely from the app.

PREFERENCES
- Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit.

SHOP PRODUCTS
- Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only.

Download the CenterWell Pharmacy mobile app now to manage all your mail-delivery medications with ease!

Note: The CenterWell Pharmacy mobile app is available only to Humana members.

For issues with this app, please email mobilefeedback@centerwell.com.

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