poor

CenterWell Pharmacy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-12 Points Past 30 Days

Category: Health & Fitness

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

73%

Android
45 Reports

iOS unitQ Score

iOS User Feedback

27%

iOS
17 Reports

User Feedback

27%

iOS
17 Reports

73%

Android
45 Reports

CenterWell Pharmacy - Latest Quality Issues

Android

Mar 21, 2025

this app loses info after most updates ie username and or password invalid, required to sign in when trying to go from pharmacy to humana and go through the same steps

Android

Mar 21, 2025

this site is not customer informing driven it's sales driven! disgusting

Android

Mar 25, 2025

every time I try to sign in and use your app it asks me for username and password I put in the name and password that I have written down here and they keep saying it's wrong tried four times this morning with no success so I had to go through my doctor to get refills requested he's as frustrated as I am with

Android

Mar 25, 2025

I don't have the time to tell you how unfortunately mismanaged y'all are. I'm sorry, I wanted this to become ua positive experience. but that ain't happening.

iOS

Mar 26, 2025

Unhappy with new changes

Can't find chat with agent button Do not like the updates

iOS

Mar 26, 2025

Confusing Information About Prescriptions

I don't understand why prescriptions that have expired are on the list of prescriptions. I wish there were a way to look at only active prescriptions without going to the order page.

iOS

Mar 27, 2025

Frustrating, app seldom works

Can't price a medication using the app. App seldom works. Sends me a code and then doesn't work. Have to call or go online. Tried to update my email in app, and doesn't give me the option to do it.

iOS

Mar 31, 2025

Paying with CCard

Has anyone had problems paying for the script with their credit card online with the help of a person at Centerwell they ran my cards and told me both cards come back as an error. I'll called both banks who told me that nothing had tried to come through from Centerwell. I told Centerwell that they continue to tell me it was my bank's problem. I've been trying to get my scripts for 12 days. guess I'll try a different PHARMACY.

iOS

Apr 1, 2025

Horrible App

I wish I could leave a negative number of stars for this app. I am about ready to switch to another health plan because this is SO FREAKING BAD.

CenterWell Pharmacy - Product Description

The new CenterWell Pharmacy™ mobile app makes it easier to keep track of your prescriptions. The new app has the same easy-to-use features, plus upcoming features focused on you.

1. Simplified refill ordering

2. Easy prescription transfers

3. Check your order's status at a glance

COMPLETE MEDICATION LIST
- Stay organized with a full list of all your prescriptions filled at CenterWell Pharmacy, including those you no longer need and medication for your dependents.

QUICK REFILLS
- Easily refill your prescriptions as soon as you sign in, straight from your home screen.

PRESCRIPTION DETAILS
- View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos.

ORDER STATUS
- Know where your order is once it’s processed with color-coded order status messages.

SHIPMENT TRACKING
- Track shipments once they’re shipped to estimate when your medication will arrive.

SNAP-TO-TRANSFER
- Submit a photo of your current prescription label to easily transfer your prescription to CenterWell Pharmacy.

SPECIALTY MEDICATIONS
- Request a refill of an existing CenterWell Specialty Pharmacy™ prescription and order it at the same time as all your other medication.

AUTO-REFILLS
- Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers.

PAYMENT OPTIONS
- Change or update your credit card information and make payments securely from the app.

PREFERENCES
- Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit.

SHOP PRODUCTS
- Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only.

Download the CenterWell Pharmacy mobile app now to manage all your mail-delivery medications with ease!

Note: The CenterWell Pharmacy mobile app is available only to Humana members.

For issues with this app, please email mobilefeedback@centerwell.com.

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