27
poor
hvv - Public Transport Hamburg | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
14 Reports
14 Reports
User Feedback
23%
iOS
14 Reports
14 Reports
77%
Android
46 Reports
46 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
Android
Feb 23, 2025
often have problems paying, then unfortunately the app does not work
iOS
Feb 23, 2025
Works well but an update urgently needed
The app is very good, but I would be happy for a bug update because as soon as I open the taskbar on the side the app crashes
Android
Feb 23, 2025
What is the use of this app if all the times are wrong? If departures are shown that aren't even happening? So incredibly unreliable and embarrassing for a company like this 😬 But you can go on strike?!
Android
Feb 24, 2025
I can no longer pay or buy a ticket via the app without being logged in. The app always says my password is wrong, even if I have changed it again. So I can only pay as a guest. I have also updated the app.
Android
Feb 25, 2025
Was able to buy a day ticket. When I click on the ticket displayed, the app crashes. Android 12. App is up to date. Clearing the cache and restarting the phone did not solve the problem.
Android
Feb 25, 2025
Navigation and planning are great. However, buying tickets via the app doesn't work... very annoying
Android
Feb 26, 2025
does not work
iOS
Feb 27, 2025
Worst App
Thank you that the app does not show me that the bus is cancelled, it would be too difficult to show we are sorry the bus is cancelled or just a the bus is cancelled
Android
Feb 27, 2025
I am desperate when trying to exchange and synchronize my app data between my tablet and smartphone. No chance
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. THE KEY FACTS • NEW: Receive push notification in case of interruptions • Use the route planner for Hamburg & surrounding areas • View timetables & journey planner in real-time • Check the tariffs for your connection • Buy mobile tickets - payment via PayPal available • Get a 7 % discount on single & day tickets • Bookmark lines & places • Create alarms for departures & exits • Use the hvv App also in dark mode ROUTE PLANNER AND TIMETABLE Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. BUY A MOBILE TICKET As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 7 % DISCOUNTS ON MOBILE TICKETS Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount. BOOKMARK DESTINATIONS & LINES For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. DEPARTURES NEAR YOU You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. ENABLE CONTACTS & SHARE CONNECTIONS Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. TRAVEL INFO & DISRUPTION MESSAGES Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. Do you still have questions? Our chatbot will be happy to help you. ALSO INTERESTING Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. FEEDBACK Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
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