Quality degradation at hvv - Public Transport Hamburg  
Users report higher volume of Quality Issues than usual
25
poor

hvv - Public Transport Hamburg | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Navigation
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
73%
Android
77 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
28 Reports
User Feedback
27%
iOS
28 Reports
73%
Android
77 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
iOS
Jan 23, 2025
times
There have been no correct departure times in the app for a while. The train is supposed to arrive at 7:48 but leaves 5 minutes earlier. You are forced to be there 2 trains earlier before you can catch your correct train. Impossible
Android
Jan 23, 2025
It was not possible to buy a ticket via Paypal.
Android
Jan 24, 2025
Paying with PayPal forces Google Chrome. Seriously?! After temporary activation, the PayPal website opened in my standard browser. Please loosen up.
iOS
Jan 24, 2025
It's a pity if the main function fails
The app just cost me 60 euros because I couldn't buy a ticket. Everything else works better in Maps...
iOS
Jan 24, 2025
Disruption of payment function
Yesterday, January 18th, the HVV's online payment function was disrupted for several hours. Nothing worked either on the web or in the app, regardless of the payment method chosen. If there is such a major outage, please inform the staff so that unnecessary discussions can be avoided and an official malfunction report can be published publicly. If the machines are also broken or many have not yet switched to contactless payment, it will be a tragedy in 2025!
Android
Jan 26, 2025
My email address is not accepted. I can't even register. Great app
Android
Jan 27, 2025
does not work
Android
Jan 28, 2025
Very often you can't buy a ticket because the payment process is faulty. It's very annoying
Android
Jan 29, 2025
Doesn't work. I bought a ticket 4 times through Paypal and didn't get one.
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. 

THE KEY FACTS 

• NEW: Receive push notification in case of interruptions 
• Use the route planner for Hamburg & surrounding areas 
• View timetables & journey planner in real-time 
• Check the tariffs for your connection 
• Buy mobile tickets - payment via PayPal available 
• Get a 7 % discount on single & day tickets 
• Bookmark lines & places 
• Create alarms for departures & exits 
• Use the hvv App also in dark mode 

ROUTE PLANNER AND TIMETABLE 
Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. 

BUY A MOBILE TICKET 
As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 

7 % DISCOUNTS ON MOBILE TICKETS 
Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount.  

BOOKMARK DESTINATIONS & LINES  
For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. 

DEPARTURES NEAR YOU 
You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. 

ENABLE CONTACTS & SHARE CONNECTIONS 
Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. 

TRAVEL INFO & DISRUPTION MESSAGES 
Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. 

Do you still have questions? Our chatbot will be happy to help you. 

ALSO INTERESTING  
Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. 

FEEDBACK  
Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
Want to improve your unitQ Score by 20% within 30 days?
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