31
poor
hvv - Public Transport Hamburg | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
73 Reports
73 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
20 Reports
20 Reports
User Feedback
22%
iOS
20 Reports
20 Reports
78%
Android
73 Reports
73 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
iOS
Dec 19, 2024
Route navigation useless
I have to be honest and say that navigating with the app is absolutely useless. In the app, I am shown arbitrary routes. The only good thing is that you arrive at your destination. The timetables are neither the shortest nor the fastest, construction sites at stops are not taken into account and the departure times are often not correct. It's not as if this isn't possible, because there are enough network operators who can do it very well (Stuttgart/Berlin/...). Here in Hamburg, I prefer to use Google Maps. There you get better suggestions and recommendations for evasion. Very sad.
Android
Dec 19, 2024
Buses are displayed in "real time", unfortunately I have never experienced that it is true. It's better to write when the arrival is planned if you can't estimate the traffic. A failed bus was still displayed in the connection search. Only in the overview of the bus stop was a small reference. I'm just waiting for the x22 in Wandsbek again.....
iOS
Dec 19, 2024
Departure times absolutely not reliable
How can it be that almost none of the departure times in the app have been correct since the design update? As a result, homes and trains arrive earlier or later than expected, and transfer times are significantly longer. If you arrive punctually at e.g. airport or main station, this can only be achieved with a proper buffer.
Android
Dec 19, 2024
The app is a great idea. However, it has now happened more and more that the app shows me departures that do not match the departure times at the bus stops, so that I missed the bus
Android
Dec 20, 2024
The busfahren.de train bike are unreliable unpunctual fambi order kasä
Android
Dec 21, 2024
sometimes inaccurate
Android
Dec 21, 2024
This app will not be further developed. Last update from 3/24. You should be surprised that there should have been no improvements to this app from March to December. A real-time display at which station or stop the desired means of transport is located and when the means of transport reaches the boarding stop or station is still missing. There is also a lack of free Wi-Fi in the U-Bahn and S-Bahn trains. Other countries in the EU are much further ahead.
Android
Dec 22, 2024
The app is really great for orientation. However, payment via PayPal has not worked for a long time. App has already been reinstalled several times. Again and again, the app switches back to the home page after the payment process without giving you a card. The 49-euro ticket is not an option for me. Please work to ensure that this issue is finally fixed. Addendum: I have now created a customer account and now it has worked. But it would be great if it also works without registration.
Android
Dec 22, 2024
When buying a single ticket for someone else, the form d Consistently does not recognise the family name entered and refused to move forward. Installed on Android.
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. THE KEY FACTS • NEW: Receive push notification in case of interruptions • Use the route planner for Hamburg & surrounding areas • View timetables & journey planner in real-time • Check the tariffs for your connection • Buy mobile tickets - payment via PayPal available • Get a 7 % discount on single & day tickets • Bookmark lines & places • Create alarms for departures & exits • Use the hvv App also in dark mode ROUTE PLANNER AND TIMETABLE Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. BUY A MOBILE TICKET As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 7 % DISCOUNTS ON MOBILE TICKETS Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount. BOOKMARK DESTINATIONS & LINES For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. DEPARTURES NEAR YOU You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. ENABLE CONTACTS & SHARE CONNECTIONS Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. TRAVEL INFO & DISRUPTION MESSAGES Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. Do you still have questions? Our chatbot will be happy to help you. ALSO INTERESTING Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. FEEDBACK Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
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