18
poor
hvv - Public Transport Hamburg | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
61 Reports
61 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
14 Reports
14 Reports
User Feedback
19%
iOS
14 Reports
14 Reports
81%
Android
61 Reports
61 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
Android
Nov 16, 2024
Was fine, but crashes immediately since update. Android 13 - One Ui 5.1
iOS
Nov 16, 2024
imprecise
Unfortunately, the app is very inaccurate and therefore unreliable. I often stand on the platform to find out that the departure time has changed or that the train I'm sitting on is shown as "canceled" in the app, so I mainly use it to buy a ticket or for a rough schedule with generous buffers in the planning
Android
Nov 16, 2024
Times are sometimes not right. Alternative options are not displayed. any construction site will also not be displayed. e.g. Jungfernstieg
Android
Nov 17, 2024
Bought a ticket three times, completed the purchase via PayPal jumps back into the app and no ticket is displayed there.
iOS
Nov 17, 2024
Deleted the app, disaster!
For some time now, bus trips have not been displayed. I was in Marsdorf yesterday and wanted to see in the evening when my bus was leaving. It runs there every 20 minutes and the app didn't show me the bus. The journey from there to the train is about ten 15 minutes by bus, which I would have had to walk if I had believed that the bus would not run, so on foot of course longer easily 45 minutes or so. Then I like to take the bus to the Ohlsdorf cemetery. I look, he just shows me the train, how I should take the train. But I want to take the bus. At first I thought that the bus currently does not run the route, but it was not the case. It wasn't until 1 hour later that I came up with the idea of looking at a timetable. Oldschool and the bus was really because I lost time because of it. I wouldn't have taken the train. Now I want to go to Gurlittstrasse. The bus also goes directly to Gurlittstr. there is a stop there and the app shows me that I should take the train, where I really have to walk back from the train for 10 minutes. So sorry, I don't need that. You have become so bad. Unbelievable and while I'm at it, I now find buses and trains very dirty, especially the S-Bahn. It is not cleaned properly. I'm very dissatisfied, which I wasn't before.
Android
Nov 18, 2024
Almost as bad as the Deutsche Bahn itself. In the case of replacement traffic, please do not expect it to be displayed to you, let alone times when it should come. But in the end it doesn't matter because the train is too late in the end anyway. For 1 month, the train was late every morning, so that I missed the bus every time. So conclusion: the app complements the performance of the HVV, of course with negative ones.
Android
Nov 19, 2024
Sometimes it doesn't show the delays, for me it's always a very close call, my bus always arrives 10 after and my connection goes 11 after, but I still have a walk of 300m (approx.) only if it's late, you can do it, I have of course looked beforehand separately to see if it is late, but no, he was on time (according to the app). I go to the bus stop and suddenly see wwit at the back of my transfer, yes thanks, no delay.
Android
Nov 19, 2024
Good in itself, unfortunately the location no longer works for me since the last update. Location approval is granted as always, nevertheless... ???
Android
Nov 19, 2024
Tss to buy tickets you also need the switch app, well then that's enough, what should I do with this one? I don't need navigation in the HVV network, use public transport so rarely, because everything is way too crowded, and bad connections. Everything too often takes longer than planned!
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. THE KEY FACTS • NEW: Receive push notification in case of interruptions • Use the route planner for Hamburg & surrounding areas • View timetables & journey planner in real-time • Check the tariffs for your connection • Buy mobile tickets - payment via PayPal available • Get a 7 % discount on single & day tickets • Bookmark lines & places • Create alarms for departures & exits • Use the hvv App also in dark mode ROUTE PLANNER AND TIMETABLE Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. BUY A MOBILE TICKET As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 7 % DISCOUNTS ON MOBILE TICKETS Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount. BOOKMARK DESTINATIONS & LINES For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. DEPARTURES NEAR YOU You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. ENABLE CONTACTS & SHARE CONNECTIONS Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. TRAVEL INFO & DISRUPTION MESSAGES Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. Do you still have questions? Our chatbot will be happy to help you. ALSO INTERESTING Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. FEEDBACK Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
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