26
poor
IBKR Mobile - Invest Worldwide | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
40 Reports
40 Reports
User Feedback
38%
iOS
40 Reports
40 Reports
62%
Android
66 Reports
66 Reports
IBKR Mobile - Invest Worldwide - Latest Quality Issues
Android
Nov 14, 2024
Much good info but position reporting is a mess. So often, it displays positive numbers for absolute values and negatives for percentual ones (for the same position), or viceversa.
Android
Nov 15, 2024
Is it so hard to add more languages in this app?
Android
Nov 15, 2024
It's again and again showing that connection is lost when i try to login my account
Android
Nov 15, 2024
Sistem is very bed , i need help wit my account, i resently updated my phone number i broke my phone screen try to login by phone i can get messege, i see phone is not updated but on email its said "we send you login message on your phone(my new phone)" i can complane , because i cant login and they always ask me login if i try to connect. -_- existing. Please send me emal so i can reach you. My account is U8113643
iOS
Nov 15, 2024
Suggestions for Improving Account Security and Accessibility
I am writing to share my recent experience and provide feedback on how the platform could better support users in urgent situations. Recently, my phone was stolen, and during this stressful time, I encountered several challenges in regaining control of my IB account. Based on this experience, I'd like to suggest the following improvements: 1.24-Hour Urgent Call Service: There was no readily available 24-hour urgent helpline to suspend my account immediately. Having such a service would help users secure their accounts quickly in emergencies. 2.Alternative Ways to Restore Accounts: The current reliance on the app for account restoration is problematic for users who lose access to their phones. Introducing more accessible alternatives for account recovery would be highly beneficial. 3.Enhanced Two-Factor Authentication (2FA) Options: The IB Key system is somewhat confusing, especially during high-stress situations. Adding additional 2FA options, such as Google Authenticator or email codes, would offer users greater flexibility and ease of use. I believe these changes could significantly enhance security and improve the user experience, particularly during emergencies like mine. Thank you for considering this feedback.
Android
Nov 16, 2024
The interface is not friendly
iOS
Nov 17, 2024
iPad Pro [phone]FA Support
Hello, 2fa support for iPad Pro [phone] should come urgently. Also, the ability to disable ib key is not possible on mobile platforms. It creates a huge difficulty. We should be able to disable 2fa and ib key whenever we want on mobile platforms.
iOS
Nov 18, 2024
Asking for inappropiate infromation during onboarding
The onboarding process was extremely frustrating. I applied for a personal account and was asked to provide inappropriate information, such as customer invoices from my company. It's completely unreasonable and inappropriate to request such sensitive data for a personal account. I declined to share this information due to GDPR concerns and a commitment to protecting client data. As a result, my account application was rejected. This was, by far, the worst broker experience I've ever had.
Android
Nov 19, 2024
App doesnt work. Only gives timeout message when logging in. Connection works fine in browser.
IBKR Mobile - Invest Worldwide - Product Description
An intuitive, ergonomic mobile trading platform. Monitor market activity and trade with real-time quotes, charts, and market scanners. Both standard order types and complex option spreads are supported. Thinking about opening an account at IBKR? Take our mobile platform for a test drive: no registration or username is required to log in and view unlimited delayed quotes. DISCLOSURES INVESTING IN FINANCIAL PRODUCTS INVOLVES RISK TO YOUR CAPITAL. YOUR INVESTMENTS MAY INCREASE OR DECREASE IN VALUE, AND LOSSES IN DERIVATIVES OR WHEN TRADING ON MARGIN MAY EXCEED THE VALUE OF YOUR ORIGINAL INVESTMENT. IBKR’s services are offered through the following companies, depending on your location: • Interactive Brokers LLC • Interactive Brokers Canada Inc. • Interactive Brokers Ireland Limited • Interactive Brokers Central Europe Zrt. • Interactive Brokers Australia Pty. Ltd. • Interactive Brokers Hong Kong Limited • Interactive Brokers India Pvt. Ltd. • Interactive Brokers Securities Japan Inc. • Interactive Brokers Singapore Pte. Ltd. • Interactive Brokers (U.K.) Ltd. Each of these IBKR companies is regulated as an investment broker in its local jurisdiction. Each company’s regulatory status is discussed on its website. Interactive Brokers LLC is a SIPC member. *Lowest Cost Broker according to StockBrokers.com Online Broker Survey 2022.
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