35
poor
IBKR Mobile - Invest Worldwide | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
118 Reports
118 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
54 Reports
54 Reports
User Feedback
31%
iOS
54 Reports
54 Reports
69%
Android
118 Reports
118 Reports
IBKR Mobile - Invest Worldwide - Latest Quality Issues
Android
Mar 29, 2025
I haven't been able to access the app for two weeks now. It writes" try again" How can this issue be resolved. I'm waiting for feedback
Android
Mar 29, 2025
They simply canceled my account without any explanation, I logged in to see how my income was and a message simply appeared that "the account was not eligible for the service" you look for support and there is only one forum, a total disregard.
iOS
Mar 30, 2025
Great but lacking for options traders
Needs ability to collapse option contracts within underlying to allow for focused sorting by expiry, profit, etc
Android
Mar 30, 2025
Bit of a joke - ridiculously complicated app, with ding dong features BUT is not capable of accepting simple GTC orders (in trading mode) or indicate on buy /sell screens how much trading balance you have (after all open orders ) - always have to login on pc to do anything
iOS
Mar 31, 2025
The WORST platform & app in my experience
My experience as someone who worked in markets for 30 years: - very poor support, hard to say anything positive about anyone who I spoke to. No follow up. Difficult to speak to some departments. Staff speak over you. I detect an enormous arrogance or “can't be bothered” type attitude - no chat support in app - very hard to find a phone number - incomprehensible order statements makes it very hard to see what's happened on fx - badly organised app - quite expensive to trade - quirky account security - do almost everything in their own odd way Closed my account within 3 months.
iOS
Apr 1, 2025
Junk software trading software can't log in, customer service phone doesn't work
A trading software can't log in, the verification code can't always be given, and what's even more annoying is that no one answers the phone on the weekend, you are a 7*24-hour trading software! At least have an emergency contact information, right? I want to send a fault message to support, but I can't send it, because the error also needs to be logged in, and I can't log in without a verification code, and I can't send an error message if I can't log in, it's a catch 22! I finally waited until the trading day, but I still couldn't log in, called, the customer service answered for a long time, and no one answered when I transferred to the technical department and transferred to a Hong Kong sister, who was impatient to hang up after a few words, and asked me to wait for a callback. Even if you can solve the problem, you can't solve it! Such a terrible service, and this app is extremely unfriendly, many common functions are not visible, and the English translation to Chinese translation is simply difficult to understand!
Android
Apr 1, 2025
stupid app. I didnt use the app for some time now I want to use it again it said your email does not receive IBKR and they asked to add another email...i followed the steps using the confirmation now then I received another email saying.that I requested to switch email which I didnt not ask IBKR they forced it on me. if my email is bouncing...there is otherway to fix the issue not forcing client to change emails... at least request backup email but not email change!!!
Android
Apr 2, 2025
it takes 2 weeks to buy sp500 etf. they hold your funds for 6 days and then take a week to allow you to buy etf. what a joke
Android
Apr 2, 2025
Cannot log in immediately, always connecting
IBKR Mobile - Invest Worldwide - Product Description
An intuitive, ergonomic mobile trading platform. Monitor market activity and trade with real-time quotes, charts, and market scanners. Both standard order types and complex option spreads are supported. Thinking about opening an account at IBKR? Take our mobile platform for a test drive: no registration or username is required to log in and view unlimited delayed quotes. DISCLOSURES INVESTING IN FINANCIAL PRODUCTS INVOLVES RISK TO YOUR CAPITAL. YOUR INVESTMENTS MAY INCREASE OR DECREASE IN VALUE, AND LOSSES IN DERIVATIVES OR WHEN TRADING ON MARGIN MAY EXCEED THE VALUE OF YOUR ORIGINAL INVESTMENT. IBKR’s services are offered through the following companies, depending on your location: • Interactive Brokers LLC • Interactive Brokers Canada Inc. • Interactive Brokers Ireland Limited • Interactive Brokers Central Europe Zrt. • Interactive Brokers Australia Pty. Ltd. • Interactive Brokers Hong Kong Limited • Interactive Brokers India Pvt. Ltd. • Interactive Brokers Securities Japan Inc. • Interactive Brokers Singapore Pte. Ltd. • Interactive Brokers (U.K.) Ltd. Each of these IBKR companies is regulated as an investment broker in its local jurisdiction. Each company’s regulatory status is discussed on its website. Interactive Brokers LLC is a SIPC member. *Lowest Cost Broker according to StockBrokers.com Online Broker Survey 2022.
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