Quality degradation at ID-Pal  
Users report higher volume of Quality Issues than usual
48
poor

ID-Pal | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
9 Reports
User Feedback
13%
iOS
9 Reports
87%
Android
60 Reports
ID-Pal - Latest Quality Issues
Android
Dec 13, 2024
terrible, making it as difficult as possible to access the site and our rights
Android
Dec 17, 2024
Constantly mis-scans images, doesn't focus and say document too near or too far
iOS
Dec 17, 2024
Poor detection
It takes too many attempts. Doesn't read properly. ChatGPT can do better.
Android
Dec 17, 2024
please improve customer service and document capture system. it always say the picture is not clear
Android
Dec 19, 2024
It has bugs on taking pictures, Even when the document is on focus to take a picture, the app tries to adjust its focus and ends up blurring it. It deteriorates a lot the experience and even impede the the document from being sent.
Android
Dec 20, 2024
Had to manually email and ask for an email as sms didn't work.
Android
Dec 21, 2024
Terrible!! You can't scan your passport and never receive confirmation, so you can't access your information in the app or the immigration website. Even sending a message to the listed email address doesn't solve the problem. I don't recommend it!
Android
Dec 22, 2024
Application with many failures. Spain documents not well recognized. Some users cannot provide the documents asked as proof of residence younger than 6 months because living in parents home (phone bill not accepted). Only latest smartphones support the failing application.
Android
Dec 22, 2024
It does not work properly on ios
ID-Pal - Product Description
The simple, secure way to verify your identity with a business.  Submit documents to ID-Pal from anywhere and get verified in under a minute.



The ID-Pal App 



Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business. 



How it works



Using advanced technology, verifying your identity is quick, easy and secure.  In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business.  


What we do



-  Capture an Identity Document (ID)  

We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute.



- Facial matching  

We match the image from the document against the individual to confirm it is of a genuine person.



-  Address Verification  

We can verify the name and address from the ID.



To always ensure the safety and security of our app, we proudly hold:  


**ISO 27001 Certification** - the leading international standard in Information Security.



**iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards.


Privacy Policy



ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel.  


All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/  


Interested in ID-Pal for your business? Why not get in touch with sales@id-pal.com.
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