90
epic
iHerb | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
31%
Android
859 Reports
859 Reports
iOS unitQ Score
iOS User Feedback
69%
iOS
1943 Reports
1943 Reports
User Feedback
69%
iOS
1943 Reports
1943 Reports
31%
Android
859 Reports
859 Reports
iHerb - Latest Quality Issues
Android
Feb 28, 2025
The cart is not loading well (
Android
Feb 28, 2025
Horrible shopping experience. Orders were cancelled after 4 attempts I made, even using different credit cards. My bank told me that iHerb was blocking the order. I wrote to customer service and they did not respond.
iOS
Feb 28, 2025
Bad app
The app always goes wrong and can't pay normally. The discount won't be automatically refunded after the order has been cancelled. Cancel the order inexplicably, very bad system. If the order is cancelled inexplicably again, I'll no longer use this platform for shopping.
iOS
Feb 28, 2025
shopping
Delay in delivery of products,
Android
Feb 28, 2025
The page takes a very long time to load, I understand that everything depends on the Internet, but when scrolling through the news, everything opens without problems, which means it is possible to make the page smaller.
Android
Feb 28, 2025
I'm from Malaysia and have successfully placed an order on 15th Feb 2025 and never received the package until today. I can't access the contact us page as it shows error loading. Facebook iherb can't even help me either. They just keep sending AI bots to entertain me. Hi, customer service. If you've seen this message, please help me solve the problem ASAP.
iOS
Feb 28, 2025
No customer service available
For the third time I received a spoiled bottle of vitamin c for €8 each. Unfortunately I can't send it back because there is no customer service here! That was my last order
Android
Mar 1, 2025
a delay of more than 2 weeks and iHerb does not bother to tell me the reason despite sending them a message
Android
Mar 1, 2025
They give a promo code for 20% on the first order, which does not work for the products that I want to buy. They write that delivery is free from 20k, when placing an order it turns out that you need to place an order for 22k. When placing an order, one delivery date is given, how the order is placed is completely different, scammers and profiteers)
iHerb - Product Description
iHerb is a United States-based retailer that sells more than 30,000 natural products across 1,200 popular brands. Since 1996, iHerb has been the global leader in health and wellness, with products that range from vitamins and supplements to grocery, beauty, and self-care. The iHerb App is your one-stop shop for all of your daily essentials to live well and stay healthy. SHOP ANYTIME, ANYWHERE With shipping to over 185 countries, iHerb offers 34 localized payment options in 74 currencies, more than 40 shipping carriers, and 24/7 virtual customer support chat. FAST, AFFORDABLE SHIPPING AND EASY RETURNS Orders ship fast and at low rates, with free shipping to 50+ countries. If you are unsatisfied, submit your request within 60 days of purchase for hassle-free returns. WEEKLY SALES Save 10%-50% off on well-known brands each week and get competitive prices compared to other retailers. Opt in to receive push notifications to receive exclusive app-only offers! PRODUCTS YOU CAN TRUST All orders are shipped by iHerb from our climate-controlled fulfillment centers to guarantee product quality. SHOP BY CATEGORY Shop by Supplements, Sports Nutrition, Bath, Beauty, Grocery, Baby, and Pets. • Supplements: Add popular vitamins and natural products to your daily routine. • Sports Nutrition: Find protein powder, BCAAs, and more for fitness, workout, and health enthusiasts. • Bath: Pamper yourself with body and hair care, aromatherapy, and more. • Grocery: Stock your pantry with healthy favorites. • Baby: Everything you need for a happy and healthy little one. • Pets: Must-have items for your furry friends — from treats to grooming supplies. REWARDS Share iHerb with others and offer them great discounts while getting rewarded. FIND AUTHENTIC REVIEWS Explore thousands of reviews on popular products. We allow reviews only from customers who have ordered the specific product from iHerb — so you can make smarter buying choices. SHOP IN 14 LANGUAGES Enjoy the app in your language (English, Chinese, Japanese, Korean, Russian, Portuguese, Arabic, French, German, Spanish, Hebrew, Ukrainian, Thai, and Indonesian).
All intellectual property rights, including trademarks and word marks, are the property of respective owners