80
good
IHG Hotels & Rewards | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
203 Reports
203 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
61 Reports
61 Reports
User Feedback
23%
iOS
61 Reports
61 Reports
77%
Android
203 Reports
203 Reports
IHG Hotels & Rewards - Latest Quality Issues
Android
Feb 22, 2025
Whilst fine for keeping track if points and looking up hotels etc if it is customer services you need then you had better be in the USA as if you are not you get no help at all via the app jor the chat system. It appears that they only actually care about there US members and the rest of the world is nothing more than an inconvinience to them.
iOS
Feb 23, 2025
App is ok but rewards program is not
I have been a long time IHG rewards member. While the app is easy to use, there is no benefit to being an IHG rewards member. 98% of the time, your membership level and longevity mean nothing. Besides a small token welcome amenity, you are treated no different than someone from off the street. I have seen people treated better who used booking websites.
Android
Feb 23, 2025
Rooms available that do not allow points. I'm a frequent customer and should have some priority. I'm taking this into consideration next time.
iOS
Feb 23, 2025
What garbage thing
It keeps crashing, so I uninstalled it immediately. If you can't make software, don't put it on the shelves
iOS
Feb 23, 2025
Does not accept visa prime cc
Cc for visa prime does not work
Android
Feb 24, 2025
Not affordable 😔😕. Unsure 🤔 while pricing up in this area? My location St Petersburg Florida.....
iOS
Feb 24, 2025
Stole all my points
I had points on my account and the next day it's gone. They don't send any reminders of email ( which they claimed they sent ) PLEASE BE AWARE they will take your hard earned points and will not even help or assist you.
Android
Feb 24, 2025
Absolutely terrible. Ask for payment when checking is scam-like behavior. When you already have a reservation on the same card.
iOS
Feb 24, 2025
It signs out all the time
I never understand why it keeps on asking me to sign in over n over again, even after turning on remember password and face scan, Gosh.. it's actually annoying
IHG Hotels & Rewards - Product Description
FIND HOTELS FOR ANY TRIP – WORK OR PLAY Book and earn rewards at our family of hotel brands, including Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, InterContinental® Hotels & Resorts, Six Senses Hotels Resorts Spas, Regent® Hotels & Resorts, Kimpton® Hotels & Restaurants, voco™, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Iberostar Beachfront Resorts, avid™, Staybridge Suites®, Atwell Suites™ and Candlewood Suites®. REWARDS, REIMAGINED Keep track of your points and benefits and discover more ways to earn and redeem. Don’t forget to add your IHG One Rewards card to your wallet for easy access. Not a member? Sign up for IHG One Rewards for free and experience the new perks and exclusive offers. BOOK IN SECONDS WITH THE BEST RATES GUARANTEED Get access to our best rates, exclusive to members only. Quickly re-book your favorite hotel or book a new one in the app. Pay now or later using cash, points or a combination of both. Tap. Book. Travel. TRAVEL WITH FLEXIBILITY & EASE Enjoy flexible booking options with free cancellation on most rates. Change of plans? Change or cancel directly in the app. Get trip reminders, check in (and out) faster via the app at select hotels, and as a benefit of being a member, get free WIFI with every stay. Access all of your trip details - directions, amenities, things to do, dining options and more - all within the app. STAY WITH CONFIDENCE Rest easy with world-class cleaning processes and get notified on the latest travel news. Whenever and wherever you travel, we’re here for you. Need help? Chat with us in the app or speak directly with one of our customer care representatives.
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