83
good
IHG Hotels & Rewards | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
212 Reports
212 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
45 Reports
45 Reports
User Feedback
18%
iOS
45 Reports
45 Reports
82%
Android
212 Reports
212 Reports
IHG Hotels & Rewards - Latest Quality Issues
iOS
Jan 23, 2025
Adding accommodation to my account/not adding to apple wallet!
I signed up for the rewards membership and even installed the app, but if I can't use it, why did you make it? I'm so frustrated.
iOS
Jan 23, 2025
Daily bugs
The website can set a preferential price, but the APP often does not display the code
Android
Jan 24, 2025
No additional saving from Internet options
Android
Jan 25, 2025
App crashes during ordering process.
iOS
Jan 25, 2025
App doesn’t work most of the times
I tried booking since last night, it would not allow me to book a hotel. Terrible experience!!
iOS
Jan 26, 2025
Reservation details cannot be shared
Sending the reservation details again by email or to the printer is no longer possible…
Android
Jan 27, 2025
Had issues to book, but after refreshing the app, I was able to do it.
iOS
Jan 27, 2025
Accessible rooms
When I reserve an accessible room it often is not available when I arrive. What's the point of using the app when it doesn't reserve what I need?
Android
Jan 28, 2025
Impossible to start the missing points request from the app, keeps crushing.
IHG Hotels & Rewards - Product Description
FIND HOTELS FOR ANY TRIP – WORK OR PLAY Book and earn rewards at our family of hotel brands, including Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, InterContinental® Hotels & Resorts, Six Senses Hotels Resorts Spas, Regent® Hotels & Resorts, Kimpton® Hotels & Restaurants, voco™, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Iberostar Beachfront Resorts, avid™, Staybridge Suites®, Atwell Suites™ and Candlewood Suites®. REWARDS, REIMAGINED Keep track of your points and benefits and discover more ways to earn and redeem. Don’t forget to add your IHG One Rewards card to your wallet for easy access. Not a member? Sign up for IHG One Rewards for free and experience the new perks and exclusive offers. BOOK IN SECONDS WITH THE BEST RATES GUARANTEED Get access to our best rates, exclusive to members only. Quickly re-book your favorite hotel or book a new one in the app. Pay now or later using cash, points or a combination of both. Tap. Book. Travel. TRAVEL WITH FLEXIBILITY & EASE Enjoy flexible booking options with free cancellation on most rates. Change of plans? Change or cancel directly in the app. Get trip reminders, check in (and out) faster via the app at select hotels, and as a benefit of being a member, get free WIFI with every stay. Access all of your trip details - directions, amenities, things to do, dining options and more - all within the app. STAY WITH CONFIDENCE Rest easy with world-class cleaning processes and get notified on the latest travel news. Whenever and wherever you travel, we’re here for you. Need help? Chat with us in the app or speak directly with one of our customer care representatives.
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